Visited the dealership in October 2013 for a Mustang. Salesman was John Gali. After going to them for the car and being bait and switched after I arrived in person, I was told they couldn't approve for THAT car but if I was in their "loyalty program" driving a 2012 Toyota Camry, if you made 12 payments all on-time, we will get you into that car next year. With only $4000 left to pay off on my old 2005 Ford Mustang and the only draw on me was my payments would go up another $100 per month, OK. If it will repair my credit and get me into the car I want next year then I will do it. I made sure all payments were on time because I did not like the Camry at all. Slow, unsafe, very untrustable automobile that even Al Hendrickson had no Carfax info on it. Just that the car was on their lot and used as a loaner for just over a year.
After 10 months, I started watching as they had a 2014 Dodge Charger. After a couple of months, I noticed the dealer dropped the price little by little. By November 2014, I had made my 12th payment and told them I wanted to go after the Charger. Worked out some terms but they wanted me to sign for the car and take delivery off the lot. They will continue to work on the terms to get my payment under $500 seeing I fulfilled my end of the "Loyalty Program". What transpired from here is why you should never do business with AL Hendrickson Toyota.
After changing over the insurance I start receiving calls from SETF for payment on my 2012 Camry. I made them aware I had traded it in for a 2014 Charger under the "Loyalty Program" they had and they were still working out the terms for a payment under $500 per month, which they also were the Finance company for on the Charger. They called me after Thanksgiving to tell me I have to make a payment on the 2012 Camry. I then made a call over to AL Hendrickson and spoke with the Finance guy, who said they were still working on it and to call him back tomorrow. Same circle through the entire week. By Friday, I had went into the dealership and saw the Finance guy in person, who assured me personally with him another manager all the Financing would be situated and that my payment will definitely be under $500 per month. I again receive another call from SETF a week after saying I had to make my payment even though the trade had not taken place. Called the Finance guy at Al Hendrickson and can only leave messages, and they were never returned.
Walked in the next day and spoke to AL Hendrickson himself. I told him what transpired and that I did not want to drive another Toyota model. I stated how horrible they were and that I really liked the Charger. I also made it clear how I had constantly called and that I was still on the hook t make a payment on the 2012 Camry. He said he would have someone come down and speak with me.
I find out from their head Finance Manager that "I wasn't approved for the car". I am also told that under the "Loyalty Program", I had to drive out with a Toyota model vehicle and not a Mustang, Charger or any car I was told I can go after. My only choices were a Corolla, Prius, or a Camry. I explained how I did not want another Toyota and that I only drove the Toyota for a year so I can "repair my credit to go after the Mustang next year" as John and the Used Car Manager Rene had told me. They told me they were sorry but you can only get a Toyota model car. I will be a new car but it will be a Toyota make and model ONLY. I refused to pick one because that was not what I was told I would get after doing what I did. The I was told I was being too much and that I had to pick a car. After trading barbs for 10 minutes on how ugly the car was and saying I would rather ride a yellow bus than drive a Toyota, the guy tells an Asian porter to bring up a black Camry up front for me to test drive.
When I saw it I told the guy I didn't want to drive it. He then lead me into the car and I started driving it. He asked if I like it and I said no it sucks and I don't want it. He then told me how other people liked the new car and that I would eventually like it.
After the test drive, I walk back up and already has the contract out for me to sign. I told him I refused to sign the contract and didn't want that car. He then told me how I couldn't get my old car back as it went to a Manheim auction, that I couldn't stay in the Charger because they couldn't get me approved. I told him that I refused to be caught dead in that piece of garbage. I took one look at the contract and saw it was $34,000 and laughed at him. I was then told that that was the best they could do and I had to sign the contract and take the car. It was close to "lunch time for him and the Hendrickson's, which he spends each day with them." I said I didn't care, you can approve me for $40,000 car and that I wanted the Charger as promised, but now I can only get that and at $34,000? NO WAY. By then I had been there for over 2 hrs going back and fourth and he says he will call the cops if I didn't sign the papers because, in his eyes, I was becoming a problem.
Since I cant keep the Charger and they refuse to give me back my old car, I had NO CHOICE AND WAS FORCED TO SIGN FOR A 2015 CAMRY. For over a year I have fought and done everything to get out of this car I was forced into. I have written AL Hendrickson, went into Al Hendrickson Toyota, and was told to leave and just "sell the car" and never come back. I have written to SETF as told and not given any direction except to make payments on a car I never wanted. I never even received a letter from SETF stating I was denied for the 2014 Charger. How can I sell the car when Al Hendrickson Toyota made it impossible for me to do? I have went to Carmax, Sawgrass Ford and University Dodge. All of the dealerships refuse to help me because I owe over $26,000 to date and because I will only get $14,000 for the car I would have to pay $12,000 cash.
This past Monday, SETF notifies me, by accident, that they never received a contract application for a 2014 Dodge Charger. Low and behold, I found a copy of the contract and even faxed it to SETF to show that Al Hendrickson Toyota lied to me about being denied for approval and fraudulently put me into a car that I should not have been in. Also, to put the frosting on the cake: AL Hendrickson Toyota had the 2012 Camry I was driving on their lot the entire time and lied to me about selling it to the Manheim auction. The car was paid for over a month after I took delivery of the Charger. Bottom line is AL Hendrickson Toyota lies and deceives it's customers into buying a car THEY want you to buy. I also never put down $1,262.00 as a down payment. On the 2014 Dodge Charger, I was supposed to receive $15,850 for the trade in and actually received $12,500. Plus the contract on the 2012 Camry was for $33,000, so why would SETF throw away $7,000 off the contract when I only got $12,500. Shouldn't I have to pay back more than just $4,000 for the trade?
The worst part is AL Hendrickson Toyota throws their hands up and walks away; refusing to take blame. They do not want to return a call or get involved after finding out they did wrong. Hell even some girls number named Marissa doesnt return calls, a person who says to call if you didn't receive exceptional service. Very sad for some new and used car salesmen to use illegal sales tactics and lying in order to sell cars to customers. Had I lied or been un truthful to them, then it is a totally different story and they burn my feet. So I am challenging anyone from AL Hendrickson Toyota including his son with the $600 Alligator shoes on to respond to me and even take some sense into all these BAD reviews they have on Google, this sit and others all over the internet. I hate the fact that you can make me take a car home for 10 days, have me insure it and not come through on your end of the agreement THAT I SIGNED to even send the contract to the Finance Company for approval. That is VERY shady to do to a person and fraudulent way to sell a car to someone. I don't consider myself a customer of yours and never will Go Places in that piece of garbage. I hate driving that piece of garbage 2015 Camry. I have not been happy since I was forced to take ownership of this vehicle and never will be happy. This piece of garbage HAD to be my first new car, a car I said I never wanted or wanted to be in? Why can a Finance Manager lie to customers and force customers to take a car they DONT want? I feel dirty, really dirty after dealing with your Dealership. Zero stars
I Recommend This Dealer:
John Gali, Rene, Finance Manager
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