Al Hendrickson Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Al Hendrickson Toyota:
A place to avoid?
I went there with a car in perfect condition, for a oil change and tire rotation, at 15K miles. I came back with a car starting very difficult.
They will try anything to charge you for services they will not perform, and you cannot prove they didn't, unless you come to them prepared.
Here it is what they did to me:
- They tried to sell me a package of services which I decliend, first. After about one hour of waiting, they came again to convince me that my car REALLY needed some air filter change and injection cleanup. So, I accepted, and after another hour, I got my car from the parking lot, but it won't start - the engine would stop unless it was high accelerated.
Another hour, and I was invited to get my car, and this time the engine was kept running while waiting for me. Wery cheap trick, to let the engine running, so the customer won't notice a starting problem.
Since then, the car starts difficult, but I'm going to have it fixed at another dealer. AND: the tire rotation, (for which I paid also), they didn't do it (the accidental marks I have on the tires, are in the same places as before).
NEVER will visit again this place!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Al Hendrickson Toyota:
Lousy "after the sale" treatment. Incompetent and unresponsive personnel (specifically Michael A. St. Clair) employed in the Finance Department of this dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Al Hendrickson Toyota:
My experience with Al Hendrickson Toyota was nothing but enjoyable!!!
I was treated like a royalty from the moment I walked in the doors to the time I drove my 07 Tundra off the lot! Next day I returned to have the Lojack installed at 10 am and was promised the vehicle would be done by 2pm and they would call, 1:25pm the phone rang! Interior was cleaned, exterior was cleaned, looked fantastic!

I will definately recommend Al Hendrickson to everyone I know, those guys ROCK!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Al Hendrickson Toyota:
Pushy, Angry, Asshole. Hung up on me when I told him I only could afford half of the things he wanted to do with my car!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Al Hendrickson Toyota:
My Highlander had been stolen and recovered. The insurance company had it towed to the dealer to be repaired. That happened the end of June. The repairs consisted on some body work (the back passenger door had been kicked in) and having the car detailed. Also, my keys and remote were never recovered. So, they had to order and program new ones.

This took 2 1/2 months to complete. It was a nightmare from the very beginning. First the body shop manager was fired and my car was forgotten about. When I finally got ahold of someone who knew something he told me it was ready to come and pick up. Well, when I went to pick it up, nothing had been done accept the body work. After 2 more trips into the dealer it was finally able to take my car home.

I would not recommend this dealership for service to anyone.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Al Hendrickson Toyota:
Sales experience was OK except the sales manager kapt coming up with additional charges after the sale price was agreed on.

I have a problem with a service department that recommends, as necessary for the health of your car, a proceedure called air induction cleaning; cost approximatly $100. The service department says it is necessary on an annual basis while nowhere in the Toyota documentation is it even discussed. I requested a copy of the corporate directive, from the Al Hendrickson customer relations person, which indicated that this proceedure was required and now several months later have received nothing.

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