Al Serra Chrysler Dodge Jeep Ram

You make an appointment to have something looked at and they want you to leave it with them for 1 -2 dayd before they will look at it they want you to leave it with them for 1 -2 dayd before they will look at it More

Trey was a great salesman. . he will take care of you and make sure everything is good to go. . he will take care of you and make sure everything is good to go. More

Do not go to this service department. They are not honest and do shotty work. Service manager is hostile and horrible. Save your money and avoid completely They are not honest and do shotty work. Service manager is hostile and horrible. Save your money and avoid completely More

Great service. The work was done expertly and efficiently. Service advisor Deon kept me well informed. The work was done expertly and efficiently. Service advisor Deon kept me well informed. More

Terrible work, poor excuses, long wait times, dishonest. ..the list goes on. Buyer beware when it comes to Service Dept. ..the list goes on. Buyer beware when it comes to Service Dept. More

Brought my new Jeep Cherokee l in for service. The Homelink doesn’t work. Got it back with instructions on how to program it. I know how. It doesn’t work. No fix. Had 8:30 appointment. Did not get The Homelink doesn’t work. Got it back with instructions on how to program it. I know how. It doesn’t work. No fix. Had 8:30 appointment. Did not get back until next day. All they did was a oil change and tire rotation in a day and a half. Unacceptable. More

Awesome Experience. Adam Sharp and the whole crew at Al Serra Chrysler Dodge Jeep Ram went way beyond the call of duty in order to get me every thing I wanted in my 2019 Jeep Cherokee. My new Cherokee is Serra Chrysler Dodge Jeep Ram went way beyond the call of duty in order to get me every thing I wanted in my 2019 Jeep Cherokee. My new Cherokee is an amassing vehicle. I love it. I will NEVER go anywhere else but Al Serra Chrysler Dodge Jeep Ram for my vehicles. Remember to ask for Adam Sharp in the sales department. More

Howard is very knowledgeable and informative about the entire process! Everything has been explained upfront. Hooked us up with a loaner while it was getting repaired! entire process! Everything has been explained upfront. Hooked us up with a loaner while it was getting repaired! More

I purchased a Chrysler with written assurance from the service manager Alex that is was a Factory-Backed Certified Preowned vehicle except where noted (none) in the summer of 2018. In February of 2020, w service manager Alex that is was a Factory-Backed Certified Preowned vehicle except where noted (none) in the summer of 2018. In February of 2020, with 10 months of corrosion protection left on my warranty, the vehicle was brought into the dealer with rust bubbles on the driver door. The service personnel, after walking around the vehicle in 2 minutes, claimed that the door had previously been painted and is no longer covered under warranty. Beware of Al Serra Certified Preowned Vehicles. More

Engage in unethical leanding The sales team will go out of their way to find a means to approve bad credit borrowers. They allow non custodial parents to prey on adult children by The sales team will go out of their way to find a means to approve bad credit borrowers. They allow non custodial parents to prey on adult children by allowing the adult child to co sign over priced and valued new auto loans. Crysler Capital allows multiple attemps to be made by the dealship using the adult childs credit to obtain financing even when the adult child can not afford the loan. this needs to be stopped. More