Al Serra North Chevrolet Volkswagen

Al Serra North Chevrolet Volkswagen
1570 Auto Mall Loop
Colorado Springs, Colorado 80920
(719) 867-1000

Manufacturers: Chevrolet, Volkswagen

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Twenty-Four Month Rating: 1.0/5
2 Reviews
Al Serra North Chevrolet Volkswagen

Overall Score: 1 Star Rating1.0



About Al Serra North Chevrolet Volkswagen
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MilitaryWife2B
3/15/2012 8:20:00 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Ken, his supervisor, and an Al Serra Chevrolet rep later

My Review of Al Serra North Chevrolet Volkswagen:
WORST PART? THEY'RE LIARS & FRAUDS!!! Two weeks after signing a contract they increased the payments by about $60/month. (Read on for full story.)
We went to Al Serra VW on a Saturday and decided on leasing a 2012 VW CC. After being told we were approved for 0% APR financing through VW we reached an agreement on price. They told us we could take one of the CCs they had on the lot right away but we didn't like the two colors they had, so they were going to bring in the car we wanted from another dealership. (We wanted the midnight blue or the white but they said there weren't any in the state, so we just settled for the silver.) We signed a contract, paid a deposit, and even received a "bill of sale" which included the car's VIN#. We were supposed to get the car on Tues/Wed of the coming week. Didn't happen. It took over two weeks for the car to arrive. We had already even gotten insurance on the car the first weekend as VW told us we needed to get it insured ASAP!
When we finally got to the dealership to get the car over two weeks later, they said payments had INCREASED because VW didn't fully approve us. We were then told payments would be about $60 higher than the agreed price. However, we had already signed a contract and have a bill of sale with price and car's VIN#- how is that even possible? If VW hadn't approved for full financing, then why did they sell us the car and sign a contract for said price and terms? Al Serra VW is using fraudulent practices to trick people into business with them and then changing the terms of the agreements.
Also, they knew two days after signing the contract that financing "wasn't approved" and they never even informed us until we went to the dealer to pick up the car- that's more than a two week period!
Finally, we asked for copies of all the paperwork and they REFUSED to give us copies of any of the agreements/contract we signed. We refused to pay the new amount, especially without any proper notice, so we got the deposit back and will now have to go elsewhere to find a car.

Be very CAREFUL!!! They'll LIE to get your business and then change the terms of agreement! We are getting a lawyer as we have lost money insuring the car, time, and are still without a much needed vehicle because we trusted VW. We are also reporting them to the Better Business Bureau (BBB), the Attorney General Consumer Affairs division, and VW headquater offices. Saddest of all, we have been forced to cancel our engagement celebration as we were counting on the car to travel a long distance for our celebration next weekend. Now, instead of celebrating, we'll have to use our vacation time to find another car.

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Kah
10/18/2004 6:33:43 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Tony Russo

My Review of Al Serra North Chevrolet Volkswagen:
I would not recommend this dealership to buy a vehicle from. I went in wanting to look at a Chevy Venture. Tony Russo could not answer a single question about this vehicle. Said they had some on the lot and did not. He then directed me to another vehicle I never even asked about. I told him I was not interested.

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