Alan Jay Chevrolet Buick GMC

Will never go back. I took my truck in for a simple oil change, and tire rotation. I knew that is was going to be bad when I had to argue with the service writer. He arg I took my truck in for a simple oil change, and tire rotation. I knew that is was going to be bad when I had to argue with the service writer. He argued that my engine took 8 quarts of oil, then I told him to only put 6 qts in it. He continued to argue about it. Obviously he has no idea, what he’s doing. Then he comes to me and tells me that 2 wheel studs broke off, it will cost $200 more, and it will be done in an hour. I told him NO, I will fix it, just give me the lug nuts( special for the rims), and I would drill out the broken stud out of the nut. He hands them to me, there is nothing in them, and no rust at all. What happened is they put the nuts back on with an impact wrench. It states “do not use an impact wrench on these rims”. And he had xxxxx enough to tell me that they didn’t use an impact on them. I watched them through the window. Since the Alan Jay Dealerships have been sold. The new owners have let them all go to xxxx. Former mechanics, have said it’s horrible there. LIKE I SAID, I WONT BE BACK, IM EVEN THINKING ABOUT TRADING THIS IN, and BUYING A DIFFERENT BRAND. DO NOT GO TO THE ALAN JAY SERVICE DEPARTMENTS. More

i recently bought a Cadillac xt5 2019 on July 4 2022 on aug 8 2022 my car would not start and i called the service department where Giovanni rizzo help me so much he had me get roadside assistance my batte aug 8 2022 my car would not start and i called the service department where Giovanni rizzo help me so much he had me get roadside assistance my battery was dead and mark jones came out within the hour and had me all good to go jerricka from roadside assistence set all up she was great Giovanni was so helpful as well as mark and jerrika it was a pleasure to have this service so happy with all since it was my anniversary and i was stuck all worked out great please commend all on this issue thank you all so much!!!! More

My wife and I purchased a new GMC Canyon Denali pickup from Alan Jay last May 2021. We were traveling out out state heading to Illinois, we made as far as Marietta Georgia and the alternator failed. We t from Alan Jay last May 2021. We were traveling out out state heading to Illinois, we made as far as Marietta Georgia and the alternator failed. We tried to get the local GMC dealer in Marietta to help us out since the vehicle had less than 12,000 miles on it and the vehicle was still under factory warranty. Well we broke down on Thursday afternoon and this dealer in Marietta Georgia basically gave us the cold shoulder and told us, sorry we can't repair your vehicle until Wednesday or Thursday of next week at the earliest. So we had to purchase the new alternator and have a mobile mechanic install the part so we could return home to Florida. So after purchasing the new alternator from the dealer even though this pickup was still under warranty, paying to have it installed, paying for a couple nights in a hotel, besides purchasing a new battery to get us to the hotel we made it back home to Florida. Monday morning i called Alan Jay in Sebring Florida where we purchased our new pickup and spoke to the service manager Gary Ferry, i explained everything that happened and how much money we had to put out to get our vehicle back to Florida. Well the service manager Gary made our day and said that what the GMC dealer did in Marietta Ga. Was totally unacceptable and he wanted us to bring him all our receipts for what we paid for this unfortunate event. I need to say that Gary went out of his way to file the necessary paperwork to get all our expenses reimbursed to us. Way to go Gary, thank you. As a first time buyer from Alan Jay, Alan Jay will be our dealer of choice from now on.. More

Awesome place to buy a car, super helpful staff, great selection and good deals . Definitely would recommend Alan Jay Chevrolet for your next vehicle purchase selection and good deals . Definitely would recommend Alan Jay Chevrolet for your next vehicle purchase More

My new Buick Envision is much quieter and the ride is substantially smoother than my 2019 Kia Sorento. I’ve really enjoyed driving it this week and using all the features my Kia didn’t even offer! I real substantially smoother than my 2019 Kia Sorento. I’ve really enjoyed driving it this week and using all the features my Kia didn’t even offer! I really appreciated how easy it was to do business here! Everyone involved was very courteous and professional, and especially accommodating to my specific needs and time constraints. The GM and my salesperson even came to my office, and allowed me to take advantage of an extended test drive. I am very happy with the deal they made me! If you’re shopping for a vehicle I would definitely give them a shot. I was impressed with the quality of the vehicles and the customer service here is remarkable! More

New vehicle Salesman and staff were outstanding with deal and worked to meet our requests and needs. Small issue which was fixed quickly and to our satisfaction. Salesman and staff were outstanding with deal and worked to meet our requests and needs. Small issue which was fixed quickly and to our satisfaction. More

I was very pleased with John the young man who helped me he did great job helping me I love my cadalllac everyone there was also helpful he did great job helping me I love my cadalllac everyone there was also helpful More

Two hours plus for oil change even with an appointment. I arrived 15 minutes before my 10 am appointment. My car was taken into the garage around 11:40 and was finished approximately 15 minutes later. Pro I arrived 15 minutes before my 10 am appointment. My car was taken into the garage around 11:40 and was finished approximately 15 minutes later. Problem was that the multi inspection report was never performed. Since my car is high mileage, I depend on this info for preventative maintenance decisions. Asked the dealer rep,, David Sipos, and he said he had nothing, maybe the system was down. Bottom line is oil and filter change and inspection could not have been accomplished in 10- 15 minutes. Very disappointing in both time involved and results. $105 charge More

Worst customer service ever We had multiple issues with the service department especially after the last vehicle sat there for 5 weeks with 1600 miles and no idea what was wrong We had multiple issues with the service department especially after the last vehicle sat there for 5 weeks with 1600 miles and no idea what was wrong with it. Getting the run around from the dealership and GM, we will NEVER do business at any Alan Jay location ever again. We should have learned after our first of five purchases but continued to give them chances. Never again. Worst dealership I’ve ever been to. More