Nick Mayer Chevrolet Buick GMC of Dickson

In for service that should have taken 1 1/2 hours. I was in for 3 hours. When I left, my left rear tire flew off. They forgot to tighten the lug nuts. The service tech heard something when he drove I was in for 3 hours. When I left, my left rear tire flew off. They forgot to tighten the lug nuts. The service tech heard something when he drove the truck, but didn't check what it was. He told me he informed the service advisor, who did not inform me of the noise. This company does not care. Your canned response to these reviews is xx. Not once, has the dealership followed up, asking about my truck. It's too bad, the GM customers in Dickson do not have a professional dealership or a consumer advocate. Nick Mayer only cares about their money grab, not the customers. More

The kind and capable lady, I think her name is Trish, has assisted me previously to get scheduled for EVAP replacement. She is also working to expedite this service the morning I bring my car in on 22 Septem assisted me previously to get scheduled for EVAP replacement. She is also working to expedite this service the morning I bring my car in on 22 September. Otherwise she will arrange for me to have a ride back home and picked up when my car is ready. She is always very helpful and considerate. I have been a customer there for ten years. MCM Dickson, Tennessee More

Beware. ..this place totally destroyed my husband's truck. He went in for an oil change and tire rotation and just a mile down the road the left front tire li ..this place totally destroyed my husband's truck. He went in for an oil change and tire rotation and just a mile down the road the left front tire literally came off in the middle of Hwy 46 and he barely got out of the highway before getting hit!! They didn't tighten the lug nuts!!! Now he has to have the wheel and wheel hub replaced! Of course they are paying for it and the rental car, but xxxx!!! More

I took my truck in for a noise. I was told it was taken care of. A month later the same noise. I scheduled an appointment for the noise and the hard shifting in the transmission. I I was told it was taken care of. A month later the same noise. I scheduled an appointment for the noise and the hard shifting in the transmission. I went in and was asked if I had an appointment and i said yes. The individual looked it up and asked if i made the appointment online, I said yes 2 weeks ago. I was told we can't see you today we are backed up. I asked then why am I here, another service person said Well we can look at the noise. The first person then said Well we are back up on our transmission we can't look at it. I waited as i expected to. The individual came out and said we can't look at the transmission, the mechanic that does that had a heart attack yesterday. An hour went by, I was called and told i was ready. I got to the desk and was told, "We got a letter on the noise, we will have to order the part." I said you are just now finding out you had a letter, he said nothing other than we are back up on the transmission our service manager is doing them. The part came in, my wife was called telling her it was there and to schedule a time to come in. I called the next day and said we received a call about the part being in an I would like to schedule a time to come in. I was asked have you ever had service here before. I said yes you guys ordered the part. I was put on hold and finally made the appointment. I knew I would have to wait. I was told the fixed the rear, but it had another noise and wanted me to leave the vehicle I said ok how about a rental car. The service guy said I don't know what the rental place has, i said call them. He said well it isn't that easy. we have to get GM's permission for a rental, they don't like doing that. We have your back on this. He said well reschedule and you will have to leave the vehicle so we can deep dive. Not sure we can get you a rental, we will try. The vehicle is under warranty. I have had more than times with this service department and none have been good. I will not do busniess with this dealership again. More

Made an appointment for 7:45 am. At 9:15 am was told car was for service. It was not. Requested car left no service. was for service. It was not. Requested car left no service. More