Alexander Imports BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Alexander Imports BMW :
You'd expect BMW salespeople to be better than the average used car dealer, but they're actually worse.


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Reason for Visit: Sales

I recommend this dealer: No

My Review of Alexander Imports BMW :
I went in to trade in my 2005 330Ci convertible for a new 3 series sedan, i had just purchased 330 in 08/05 for 50,000 (not includ tax and lic). ED offered me 28K for good to excellent condition car. I asked him how is it possible to offer me a price 22K lower than what i had paid just 18 months prior? He told me I didn't do my 'homework', i should have known there was a new model coming out in '07. 'It is customary to offer blue book back 6 thousand' 'why should i buy your car for more when i can go to wholesale and get it for 28K' He still claimed as we walked out that BMWs have highest resale value, 'just not yours'. AVOID Alexander Imports, especially ED. His mouth spewed out cheesy one liners the entire 60 minutes we were there.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Alexander Imports BMW :
Service advisor (Fred) was knowledgeable and professional. I was there twice:

1) Install alarm & front license plate holder. SA was nice and gave me a loan car because he believe the work can't be finished by the day. Very happy with the experience.

HOWEVER, got home and found the front bumper dented when the technican install the license plate holder. Also chipped the left side mirror housing. Extremely unhappy with the work as the technician should have just be honest and fix it instead of me have to find out myself.

Anyway, I called the customer service department at Nick and they promised to fixed it for me free.

2nd visit: brought car in for repair at the front bumper, and side mirror. Got a loan car and both were fixed but still slightly noticeable, well at least it is not noticeable to common eyes. Went home, found a thin film of paint all across the windshield and left side window. Complaint to the customer service again, didn't even call back... Had to go to a detail shop to clean off the paint.

What a crappy dealership!!! Go at your own risk.


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