Alexander Mini - Service Center

Hello, I just want to inform what this place is. Please run away from this business if you value your money. To make a long story short, I had an oil sound problem on my Mini Cooper. Being a French Please run away from this business if you value your money. To make a long story short, I had an oil sound problem on my Mini Cooper. Being a French student and not knowing anyone here, I went to Mini thinking it would be more honest than an independent mechanic. This is the biggest mistake I've made in my life so far. They charged me $4000 to fix this problem. But in reality nothing was fixed because I still have this oil sound problem. I went to see them about 10 times between the end of September and the end of November to beg them to fix the problem I paid for. Each time they were unable to respond to my request. So I contacted the manager of this place, EDDIE CABRERA. This person explicitly told me that they had made a mistake. I asked for my money back, to which the manager did not reply negatively, asking only for some time to check with his hierarchy. Then I try to call him, what a waste of time he never answers. He ghosts me and plays dead hoping I'll give up my money. I've been trying to get news for 3 weeks now and no one keeps me informed. They stole from me and will never pay me back. This place is a fraud, a scam. Mr. CABRERA should be ashamed of ripping off an honest student for whom his $4000 represented all the savings of the last years. I hope this testimony will help you make your choice. No one will be able to say that he was not warned about this business. More

I brought my 2018 Countryman in for service on a minor but confusing situation Having dealt with other dealerships service departments in the past I was not looking forward to this. I could not be more but confusing situation Having dealt with other dealerships service departments in the past I was not looking forward to this. I could not be more wrong Eli took excellent care of my problem and I had a loner waiting for me while they fixed the problem…. When I picked my car there was no hassle..I even think they washed “my Baby” My experience with this dealership from sales to service has been 1st class I wasn’t quite sure when I chatted online ..but Im glad to be proven wrong Shout out to Eli and the entire staff… More

Had a great experience with Gerson. No pressure, and just facts. He showed me all the options available and helped me make a decision I am extremely happy with. I highly recommend Nick Alexander MINI and par facts. He showed me all the options available and helped me make a decision I am extremely happy with. I highly recommend Nick Alexander MINI and particularly Gerson. More

The Best in the West We have purchased two Mini convertibles from Alexander Mini. For both vehicles the buying and servicing experiences have been the easiest, most truth We have purchased two Mini convertibles from Alexander Mini. For both vehicles the buying and servicing experiences have been the easiest, most truthful and above all honest we have ever had. David in sales was low pressure, friendly, knowledgeable, and found us the best car for our needs. Ronnie and Miguel in service is similar to dealing with family. Every trip to Nick has been one to look forward to. Out of five starts Nick Mini and the people who work there earn a six... James & Debbie Caross More

Excellent Customer Service Sergio my service advisor was very kind and went over everything that needs to be done dor my Mini Cooper. And he got me in and out! Thanks Sergio!!! Sergio my service advisor was very kind and went over everything that needs to be done dor my Mini Cooper. And he got me in and out! Thanks Sergio!!! More

Jeff is great. Service was done on time and under budget Jeff was the service provider, scheduled a loaner car and had my job done on time and within budget. I will arrange my service again with Jeff Jeff was the service provider, scheduled a loaner car and had my job done on time and within budget. I will arrange my service again with Jeff More

Simply the best PURCHASING I have leased 4 cars from this dealership and each time I feel I was treated with respect and sincerity. My experience has always been on PURCHASING I have leased 4 cars from this dealership and each time I feel I was treated with respect and sincerity. My experience has always been one of a valued customer. SERVICE & MAINTENANCE I cannot tell you how easy any and all service and maintenance appointments have been. They will always go out of their way to make sure I am completely happy and they meet my needs. Any issue, no matter how small, always gets taken care of at no expense to me. For example, my hood did not fully close at one point. They took care of it right away. Weeks after it was returned to me, I noticed that the emblem was slightly bent inward. It wasn't very noticeable but I mentioned it to my service advisor during a regular maintenance appointment and he took care of it. No questions asked. OTHER DEALERSHIPS I have visited another service location and they charged me for a quart of oil when the light came on. I verified that this service was free before I arrived with BMW (not the dealership) and informed them of it but they didn't budge. Alexander NEVER charges for any services that should be free. EXTRAS Free flatbed pick up for regular scheduled maintenance. And of course, a free loaner vehicle. I always get a loaner with unscheduled maintenance as well, albeit, not a BMW, but I always have transportation. RECOMMENDED PEOPLE Purchasing Alex Guyenne Manny Santos Service Jeffery Manarang Oscar Manzo Others have also been excellent but are no longer with them. More

Great service Since day one I've had a very pleasant experience with the service staff, very courteous and welcoming, car is delivered on time as promised. Highly r Since day one I've had a very pleasant experience with the service staff, very courteous and welcoming, car is delivered on time as promised. Highly recommend More

Thank you, Ricky and Alexander MINI Hands down, Ricky Roman is the most awesome service representative I have ever dealt with. The quality of service is on fleek and service is always pr Hands down, Ricky Roman is the most awesome service representative I have ever dealt with. The quality of service is on fleek and service is always provided with a smile. Ricky and the Alexander MINI Service team are on point in their operations and have always been able to accommodate my scrazy schedule and high demands. I appreciate them for all they have done to keep me a happy customer with my 2nd MINI Cooper Convertible. 🚗💨 Thank you, Ricky and team Alexander MINI. More

Excellent customer service Miguel of Mini service is the best. I won't go anywhere else. He goes far and beyond. The whole staff is friendly and professional. Their loaner Miguel of Mini service is the best. I won't go anywhere else. He goes far and beyond. The whole staff is friendly and professional. Their loaner is another mini. I have an extended warranty and I have never had a problem. More