Allen Samuels Chrysler Dodge Jeep Ram - Service Center

Super helpful. Had an issue with my truck and they got me in and out alot faster than expected. Will def be going back to Allen Samuel's aransas pass for any future Had an issue with my truck and they got me in and out alot faster than expected. Will def be going back to Allen Samuel's aransas pass for any future issues that may arise! Staff was professional and very helpful. Answered all my questions. A+. More

Chuck in the service department is always there to help us out. He has gotten us a loaner car if we need one. us out. He has gotten us a loaner car if we need one. More

The air in my tires were not checked I specifically asked for them to be checked asked for them to be checked More

They are crooks, bought a car from there and found that the car was totaled in New York. Bought back by dodge and then sold to me. Returned car and got a different one. It was ok till I needed a service. V the car was totaled in New York. Bought back by dodge and then sold to me. Returned car and got a different one. It was ok till I needed a service. Vouch the service package and when I called about it cause my bill was $300. I was told it was cancelled so they gave me a number to call. I called another company and they told me the dealer ship cancelled my package and left no notes and no reimbursement was sent for it being cancelled. Called to find out who I could talk to at the dealership and they said I needed to speak to finance. Guy was busy so I left my name and number with them and never got a returned call. Went to get my car the next day. Paid for the service and took it to a better dealership and traded it in. Never going to do business with this company again. Would not recommend it to anyone and will be putting a bad yelp review More

First of all I wish to tell you I was treated fairly by the service department. And it’s representative Chuck. I will be eternally grateful for his assistance in getting me one of your loaner cars as I had the service department. And it’s representative Chuck. I will be eternally grateful for his assistance in getting me one of your loaner cars as I had to put my wife in the hospital for surgery and $50 a day for a rental car was impossible far a retiree. I wish he could have more up front with me on my vehicles status. One time he said parts were on order and a week later we were still missing parts. I felt that when I was told they had all the parts were in my car should have been fixed. I called a week later and was told we did not have all the parts. I understand that things were testy because of the strike by the auto workers. I was not notified my car was done, it was just setting there, I called for its status and was informed the car was done. I do not know how many days it was setting finished. I understand my rep. Was on vacation, but someone could have called me and said the car was ready. A couple of the issues I brought the car in for do not seem to have been addressed and I have contacted Chuck and made arrange- ments to bring the car back in to have it looked at. The vehicle cost me and car shield around $10,000 to have the car fixed and it is disheartening that the same problems are still showing up. Sincerely, Keith Hansen More

These guys knocked the service on my 2500 6. 7 Ram out of the park. They do what ya ask and don't try to upsell ya!!. Great prices and fast service. 7 Ram out of the park. They do what ya ask and don't try to upsell ya!!. Great prices and fast service. More

Was worked on for a month and didn’t last a week. The vehicle will not run again. The vehicle will not run again. More

Very unhappy with service department!!! Took truck in for fuel pump, received defective part. Part was not checked to make sure it was working properly after installation!!! Immediately had problems s for fuel pump, received defective part. Part was not checked to make sure it was working properly after installation!!! Immediately had problems starting the truck. Took truck back and had to wait 3 more days to get new part installed, even though we paid for overnight delivery on original order! Called in to find out status and guy that answered didn’t know anything about it and seemed unconcerned that we were losing wages! Service writer, Chuck, was less concerned with our inconvenience than he was with having to pay his guy twice to do the same job!!! The only person who seemed to care about customer service was the cashier, Carla, who consistently went out of her way to help us!!! More

truck purchase I was informed by Anthony Polsinelli, via text, of a llate model Chevy Colorado which was taken on a trade-in... Anthony simply reached out asking if I was informed by Anthony Polsinelli, via text, of a llate model Chevy Colorado which was taken on a trade-in... Anthony simply reached out asking if I had any interest in looking at the vehicle. The rest is history. It was a pleasure working with Anthony. He is definitely an asset to the Allen Samuels team. More

Beware their service department On Thursday Sept 23, I took my van into Allen SAmuels in Aransas Pass to have my DEF system sserviced. I explained to them the importance of needing m On Thursday Sept 23, I took my van into Allen SAmuels in Aransas Pass to have my DEF system sserviced. I explained to them the importance of needing my van by Monday for a program for Veterans with disablities. "If it couldn't be fix by then let me know now", is what I said to them. They tell me the codes that it is showing and say it will be done. They say that the DEF pump has failed and it needs replacing. At approximately 2pm on Saturday I am notified that it is fixed and the cost is $2100. I arrange payment and go to pick up my vehicle. I am then told that all the warning lights will reset after I drive the vehicle 55mph for one hour. I do so, and nothing happens. I take it back in on Monday Sept 24, and am then informed to drive it OVER 55mph for one hour. I do, nothing happens. At this point the 200 mile countdown timer has reach 3 miles until speed limited. I return to Allen Samuels and they take it back in to see what the issue is. I am then informed they can't find the issue. I now have to scramble to get people flying in from around the country for my Veterans Program accommodations because I am unable to be there. My vehicle sits at Allen Samuels until Friday Sept 28 with no progress or communication except when I call them. The answer from the tech, James in service dept., and even Quinn Dahlberg the Service Manager is "We don't know, we are trying to figure it out." Rememeber folks, this is a repair that has already been paid for and my vehicle released back to me. I then contact the dealership as well as Fiat Chrysler Corp. The dealership does offer me a loaner vehicle, however I am informed that I have to remain local, no towing, and I am responsible for all damage interior and exterior. I infom them I have to transport a Veteran with disablities and a service animal to Houston, as well as tow a trailer with kayaks out of town. They conceed to allowing me out of town travel but I inform them that transporting the equpment and a service animal in the back of a blank cargo van would be unsafe. "Wouldn’t that pose the same problem in your van, Sir?" is the reply. NO IT WOULDN'T because my van is lined and shelved to provide the protection and traction that I know my business needs. They then offered me a truck. I informed them I was not comfortable being responsible for the damages that I know are likely to happen transporting my equipment."OK Sir. Thank you. We have tried to lessen the inconvenience of your vehicle being down for service. It is unfortunate that you have declined our offer to provide you two different forms of alternate transportation so that you could continue on with your weekend plans. Have a pleasant afternoon." Now it is Oct 3rd and still no communications from Allen Samuels. To summarize; I have been charged for and paid for services that were not rendered and still don't have a vehicle 2 weeks later. That is Allen Samuels in Aransas Pass. More