Allison BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
Brought my car to get the convertible to fixed because one of the defroster line is not working and still under warranty. My car was in the shop for 2 whole weeks. First, the top they ordered and replaced had a hole. Then there was wait time for another top to come in and be replaced. That was a week. Then when the new top was put in, they scratched my car and then had to send it to have it fixed at the body shop. So then I got my car back after 2 weeks of driving a dirty loaner car and find out that there are 2 areas of about 3 inches of over spray paint on the side of my car along with driver side window rattling. Had to bring it back to have it polish/waxed out and get the window fixed. I got my car back and there's a melted tube of wax used to fix my window in my cup-holder. The guys who drove my car to me had to clean it out. My ordeal lasted almost 3 weeks. My service adviser kept apologizing but did nothing to make me feel that he was on top of things or even bothered to check if things were done right the first time. He said he shouldn't be punished for the service people's mistakes. I would think that as my service adviser, his job is to make sure things go smoothly for my car servicing. He made no effort to compensate me for what I've been through. I shouldn't have to suffer for their errors, it's not my fault that they are incompetent! I'm not coming back here for servicing anymore and will look forward to doing the customer survey!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
I have never posted a bad review before, but I need to warn others about the dishonest, irresponsible and just plain rude service I have received there. Though I have never been happy with the service there, the latest run-in has left me stunned.

WIthout going into all the gory details of the problems with my car (which have been many), here are the highlights of their service:
- the service manager (Brian Nelson) lied to me to keep me from bringing my car back in for a recurring problem, he told me it was normal for the warning light to keep coming on, all that I needed to do was to add water to the coolant and the light would go off (it is not normal for any warning light to come on repeatedly, especially days after they supposedly fixed the problem)
- when I did bring my car in to get the same problem fixed for the 5th or 6th time, the service manager refused to return my calls, when he finally did, he hung up on me because I was unhappy at how I was being treated (and they kept my car for 8 days without even starting to fix it)
- when I called to speak to the general manager, I believe the service manager impersonated him so I wouldn't reach him, I don't know this for a fact, but they used exactly the same language when hanging up on me again ("We are done. Click.")

You have other options for servicing your BMW. Please do not go to Allison BMW.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
I worked with Peter Scibetta and have to say I am very disappointed. When it came to purchasing my car he was very helpful. Now that I am having difficulties with my car I am not able to get him to call me back or reply to my emails. When I finally caught him on the phone he stated that he would get back to me the next day. He never did nor did he reply to any of the other voice mails and emails I left over the last few weeks. I will be heading into the dealership over the weekend to get some answers. One of the reasons I purchased a BMW was the supposedly excellent customer service. Being a sales executive at a local technology company, I have to say I am very disappointed with the service and especially with Peter's over commitment and under deliverence of service. I did bring my car to BMW of Fremont a few times and was much happier with their service. If you do go to Allison BMW just don't work with Peter. You will regret it...

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Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
I have two experiences:

1. I had my car in for regular service. Not long after, the brake maintenance light comes on and I can even hear the metal. This means that the brake was supposed to be changed while the car was with them but they dont proactively do it. My warranty was expiring soon, and indeed just when it did, the brake light comes on. In my mind, that's not very user friendly.

2. I brought my car in soon after the service because I heard some noises from the car. The foreman was not very patient. He took the car out for a drive and was frustrated (for road traffic conditions) and exhibits a lot of angst in front of the customer.




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Reason for Visit: Sales

I recommend this dealer: No

My Review of Allison BMW:
Okay, so now my wife wants a BMW. So we search and check out all the local dealerships BMWs. And after checking out every SF BMW area dealerships we settle on going back to Allison because of their great service. So we call, find the car, and visit on a Saturday. Michael just happens to not be there, we were bummed, since we bought our M3 from him, but another sale's gentlemen was there named Koorosh. He was just as great as Michael. After about ten minutes we struck a deal on a 325i for my wife. He was great. While my wife was finishing up the paperwork, he took me for a ride in his new M5 and it was the ride of a lifetime. He even shared half his lunch with me because he knew I was hungry. I mean, talk about service. Anyway, I'm not plugging, I'm just pointing out the facts. He was great, so is Michael! Anyway, they have been great on service and everything else.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
Unbelievable. My tire pressure monitor is broken--it keeps beeping at me even after being reset. Michael told me that (1) I can't complain about this if I don't check my tire pressure every two weeks, (2) he's not going to look at it under warranty, because I have wider than standard tires. He started constructing some theories about how the sensor monitors rotational speed. When I challenged him how this would make any difference, he changed the subject. Extremely rude... The end result is I have to look for another place that can fix this.

ALL my prior experience with him and another advisor there has been a total disaster. From now on, I'd rather drive 50 miles to another dealer than ever go there again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
I took my 740 iL in to Stevens Creek BMW for routine service - oil change and a minor repair (replace missing screws on the seat switch panel). It took me 4 days to get my car back - the SA kept giving excuses for why it wasn't ready. When I got the car back, I was told that the switch plates had to be replaced at a cost of $400. After checking it out, I found that not only had the switch plates not been replaced, the service department didn't even replace the two plastic screws that were missing. While the service people were at it, they broke the switch and the switch cover that control the electronic seat switches and the steering wheel tilt mechanism. Replacing that cost me $500 (at an independent BMW repair shop). The oil change cost me an additional $235, so the grand total was $1,135.00! DO YOURSELF A FAVOR, GO TO ANOTHER SHOP.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
The worst part isn't that I'm bringing my car back for the same problem for the 3rd time.... The worst problem is that no matter how many messages I leave my service advisor will NEVER EVER call me back and let me know what the hell is going on with my car.

After the second repair I filled out one of those "how are we doing" surveys they always give you and gave very bad marks. Why would I give a good review when I'm treated like a moron, don't get a call back, they keep my car for 3 days before they even LOOK AT IT, and don't even fix the problem? The next time I went in, Steve told me he knew I gave him a bad review. SO THE SURVEYS AREN'T EVEN ANONYMOUS! That probably doesn't encourage him to treat me any better.

That's the last time I deal with Mountain View BMW for sure.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
You will not believe this Allision / Mountain View BMW service visit.

Bottom line:
- kept my car over a week for inspection I service
- completely rude service advisor when I called to find out where's my car
- two un-returned calls to service manager asking for explanation
- they left rollerblades in the trunk of my car
- and put over 80 miles on it....!!!!

The facts -
Friday: took in my 2000 3 series for inspection I service. Bought my car at this dealer 5 years ago and had it serviced there ever since. Being early for my appt, the advisor told me I was 'taking up someone else's 10 minutes' and he'd have to rush me through (off to a bad start). Can't finish friday - so bring back the enterprise rent-a-car and trade for BMW loaner for weekend.

Next Tues pm - I call to check on my car. Service tech tells me the leaking window problem won't be covered by BMW unless I can prove they've worked on the windows. They had and I ask him to check my record on the computer. Finds nothing. I ask for car by Thurs pm - going out of town.

Thurs pm - call advisor multiple times - no call back. Finally call front desk on my way to get my car. Girl tells me car is not ready. Fine - I agree to pick it up the following Monday pm when I'm back in town.

Monday pm - multiple calls to advisor to confirm car ready - no call back. Call front desk on my way to pick up car - girl says not ready. Leave advisor another message - where is my car? Finally hear from advisor - as I'm asking what is the problem - tells me there is "someone on hold and someone else at my desk". I don't care about that. Where is my car? Tells me Tues by 4:30 and he'll call to tell me final price. Advisor again states that leaking window won't be covered unless I can prove they worked on it. I call service manager, ask him to call me back and I want my car.

Tues am - I dig out my records and call advisor with service invoice number showing they worked on my windows. Why couldn't he find that in his computer? Advisor again starts the conversation with "I'm really busy right now but if you make it quick....".

Tues pm - I go to pick up my car. Before I leave, I check the trunk and find two pairs of roller blades. I don't own any roller blades. I check the mileage from the invoice when I brought it in and compare it sitting there in the parking lot - 83 miles added...

I am not making this up..... Don't bring your car here!!!


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Allison BMW:
I purchased our 525 last year at Allison. Our experience with them was quite good. No BS and they gave us their time. I think they wanted to get rid of the 525s last year so they were quite nice.

I had a chance to get some warranty work done through them and it was handled to my satisfaction.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
have a M3 convertible and have regular service done at this dealer.
I have complained to them serveral time about the convertible top which does not open properly. This is when the car was still inside warrenty. Each time, they will fix something totally not related to the origin of the problem and charge the BMW for it. And the problem was never fixed. And they keep car for 3-4 days without proper reason. I figure they are overbooking.
During my last visit. which is after the warrenty pass, I had another inspection (i pay for it) they finally total me the real answer why it does not open properly. And they say it was cost more than $1000. I also need a wind shield replaced and they estimated for another $900. I told them it was too expensive since I think it can have done outside with much cheaper price.
After I told them I dont want them to fix, they became very rude and just told me go straight to cashier. At the time, I still want to know how the inspection goes on my car since I pay $600 for it, they just ignore me. So I swear I will never go back to this dealer again.
This week, I just send my car the another nearby dealer, with same
wind shield and convertible top fix, the other BMW dealer only charge me $1500. Gee, a %30 different and both are BMW official dealer.
My conclusion is, this dealer is not into fix car, they are just trying to earn as much money from either BMW warrenty or from the customers.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
READ THIS (OR AT LEAST READ THE NOTES AT THE BOTTOM)
people have a right to know what this dealer is really like.

The last visit I made to Allison BMW was to have the airbags in my car, which deployed in an accident resulting in no damage, repaired. After a short review of the car Allison BMW decided the airbags had deployed like they should have, and told us we would have to pay full price to have the car repaired.
Many people including the tow truck driver told me that the airbags shouldn't have deployed prior to the dealer telling me this, so I decided to call up BMW NA to get the issue resolved. BMW NA decided to have my airbags fixed at no charge to me (after we signed a no judgments release form). They gave the dealer an authorization to fix the car and bill it internally.
A few days later, my insurance company heard about the accident, from another person involved, and wanted to take a look at the car. We told our insurance company the airbags deployed, but BMW offered to fix them for free, and on that note they went to the dealer to look at the car. When the adjuster went out to the dealer my service rep refused to let her see the car, and then told her it sustained substantial body damage, and BMW wouldn’t pay for repair (I still don’t know what kind of impact his statement will make on my insurance premium). After much argument Allison said they would make the repairs as planned by BMW NA.

There's more (like that's not enough):
When I got the car back from the dealer it was obvious they hadn’t cleaned the car at all, along with airbag sediment all over the interior they still had a service number written in marker on the windshield! And all my personal stuff I had in the truck was now in the back seat.
A few days later I opened my trunk to find the front part of the cars skid plate, after looking under the car it was obvious it hadn’t replaced, it just wasn’t there, so I brought my car to an independent body shop to screw the skid plate back on to the car (and have the insurance company take a real look at the car). When I hot the car back this time I took all of the stuff out of the back seat to find a leaky pen on my leather seats! (A few weeks had gone by since the car was at the dealer at this point). I hopelessly called up the dealer and told them what happened, and my service said he talked to the tech that worked on the car, and that the tech said he didn't leave a pen there (though it was obvious he did) and that the leather was damaged to the point where I would have to bring the car into a specialty shop to have it fixed (they didn’t even bother trying to clean it off). The moral of the story is I’m never going to bring my car there again.

Review of what they did:
*Left skid plate in the trunk exposing the bottom of the engine block, steering pinion and shaft etc (I'm lucky stones on the road etc didn’t mess up my car here) - Fixed by an independent shop
*Created a big ink splotch on the rear seats - still like that today
*Asked us pay for repairs authorized by BMW
*Gave my insurance company a jugement

Feel free to email me at Sillygates@yahoo.com.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Allison BMW:
Ordered an X5 4.4 in October 2002 and paid a large deposit, was told it would probably be ready sometime in January. When I came back in early January to check on the status of the order, they told me they hadn't been able to place the order yet, and weren't sure when the order could be placed (I was told that I was near the top of the list, though). I got a refund on my deposit, went to Stevens Creek BMW and ordered the car (they gave me the tracking information so I could verify that the order was submitted), and it arrived about 2.5 months later.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Allison BMW:
I took the car in for a brake job and warranty service on a malfuncting trunk lock and radio knob.

While waiting to complete the paperwork to get my loaner car (a dirty, old Buick Century), my service advisor walks up to the desk with another customer and tells the loaner guy to take care of this other customer right away and make sure that she gets a good car. I understand good customers may get preferential treatment, but to do it in front of me shows that I just don't matter to them.

When I pick up the car, they tell me that there is nothing wrong with the trunk or radio, and they try to charge me $75 each for their time in looking at the problems. After I made a stink that these were warranty repairs, they removed the charges but said they normally would not do that because they couldn't bill BMW since they found nothing wrong. They also said something to the effect that it a bother for them to submit the warranty paperwork. In the parking lot of the dealer, I find that the trunk lock and radio button are still malfuncting.

Previously, I had tried to buy a new car there. They had no interest in dealing with me. It was either pay sticker or don't waste our time.

I will never again set foot in Allison.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Allison BMW:
I took my car in for Inspection 1, a wavering fuel guage, and squeeky breaks. They did Inspection 1 flawlessly, or so it seems. It took them 2 days to fix the fuel guage problem and it's still not 100% fixed, but it's not wavering as much. Finally, the brakes were squeeling when I took the car in and they couldnt replicate the problem. The first stoplight I was at I could hear the brakes squeel. The thing that really ticked my off was that it took 3 phone calls to figure out when my car was ready. My service guy did not call the day I brought the car in to tell me the car was not going to be ready, only after a phone call did I find out that it was gonna take at least a day. Then the next day he said he would call me in the morning, well it hit 12:00 and still no call. I finally called him and he still didnt know and said the mechanic has the fuel tank apart. So 1:00 rolls around and it's finally finished. Frankly I would try another dealer, this one took forever to bring my car out and didn't address all my needs.

The only bright thing that came out of this service visit was that the mechanic left a cordless Makita drill in my backseat. Will I return this drill? Heck no, after what I have been through, the drill is mine!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Allison BMW:
i bought my '01 525i from here. the sales guy who i bought the car from was very nice and not full of bs. he simply broke down what the car would cost and did not try to sell me any thing i didn't want. i actually already found the exact car i wanted on the lot, which was a new arrival from the previous day. they took a few days to do their certification test on the car, and it was ready for me to be picked up. even threw in a key fob from the parts dept.

i also have a '95 525i i used to service here. always got good service and a loner car. one time, however, during construction, a construction worker dropped something on the hood. allison picked up the tab and got the hood repaired right away. i now bring the car to an indy as allison is a little expensive for service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Allison BMW:
The service department SUCKS here. I do not know about the sales because I did not buy my car there. When I droped off my car, I had this a very rude greeting from the service advisor. He gave me a big attitude and tried to blame all the problems I had with the car on the mods I did to it. Treated me with no respect what so ever. When I went to pick up my car, they damage both sides of my front bumper. I talk to the service manager, and still haven't received a call back from them to fix it. This was about a month and a half ago. I left voicemails and messages, and no calls back. So my advice is DO NOT BRING YOUR CAR HERE. Stevens Creek BMW treated me with a lot more respect and did everything right.

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