Alpine Buick GMC - Service Center

I took my car here for service. I am from out of state and did not have a lot of choice, as I needed somewhere that could get me in pretty quickly. The work that was done on my ca I am from out of state and did not have a lot of choice, as I needed somewhere that could get me in pretty quickly. The work that was done on my car was fine. However, the professionalism with every single person that I came into contact with at this dealership is absolutely subpar. The shuttle driver that took me to my rental car was extremely unprofessional and swore more than once on the short 5 mile trip. When my car was finished the service manager that I had been working with never even notified me. I got some text message asking me to review my service, but nobody bothered telling me that my car was done. When I called, I was informed that it was done but I would have to wait until the next day to pick it up because the service manager I had been working with had gone home for the day (it was 3 o’clock in the afternoon on a Tuesday), and he would be the only one that could check me out. I did not understand this but just said okay and came the next morning. When I arrived, he was on the phone. He did not even acknowledge me, although he did see me. I found somebody else to help me although he said that he really wasn’t sure what he was doing so he needed to go find somebody else. The person that came over to help check me out but did not even acknowledge me and only talked to the other service manager. I spent almost $1500 to have my car fixed here, they couldn’t even be bothered to wash it. When I walked out to it and I asked them if they don’t wash cars here and I was told yes we do we just didn’t know if that was something you would want. I said yes, of course I want my car washed. So they took 30 seconds and ran it through the car wash and then I got into it soaking wet and half cleaned and left. I would not recommend this dealership for service. Or anything else, More

The service department is horrible. They promised me my truck would be completed three different times so I took an Uber over 10 miles away 4 different times. If they would’ve just told They promised me my truck would be completed three different times so I took an Uber over 10 miles away 4 different times. If they would’ve just told me two days I would’ve been OK with it but instead they kept promising me earlier times and when I showed up they told me it wasn’t finished yet. They also did not do the full service that I requested that we agreed upon. They did give me $50 discount for my troubles but that didn’t even cover my Uber’s. More

Great Service they were on time. . Fernando was very friendly and very understandable. Highly recommend Alpine Service . Fernando was very friendly and very understandable. Highly recommend Alpine Service More

I thought the communication was poor. I dropped my car off Sunday night and never heard back until Monday night which delayed the ordering of parts That delayed the completion of the jo I dropped my car off Sunday night and never heard back until Monday night which delayed the ordering of parts That delayed the completion of the job until Wednesday night. I didn't get my car back until Thursday! All due to poor communication on Alpine's part because I did call but didn't get any information until I voiced my dissatisfaction. More

Alpine’s sales and service people are friendly and helpful. They’re very competent and thorough. I would recommend them to everyone. helpful. They’re very competent and thorough. I would recommend them to everyone. More

Bought my Chrysler from them 5 Years ago. Great service, very happy.I highly recommend Alpine Buick GMC. Great service, very happy.I highly recommend Alpine Buick GMC. More

Horrible customer service! ! I was informed this is a GMC servicing center and didn’t have BMW parts. If I would of known I was going to have issues I would of got my service pl ! I was informed this is a GMC servicing center and didn’t have BMW parts. If I would of known I was going to have issues I would of got my service plan from BMW but I chose to do everything at once for convenience. Never again More

Great people and great service. I would highly recommend them to anyone in need of a car or truck and a good price. I would highly recommend them to anyone in need of a car or truck and a good price. More

They didn’t have my appointment but they knew that I drove from the mountains and took me right in. Waiting room is comfortable and very clean! Drew is great!! This is the second time I’ve used them an drove from the mountains and took me right in. Waiting room is comfortable and very clean! Drew is great!! This is the second time I’ve used them and I will use them again! More

Took my vehicle to Alpine GMC for an oil change. Cindy in service is excellent! Took care of the oil change, and also addressed some other questions I had. Very knowledgeable, professional and personabl in service is excellent! Took care of the oil change, and also addressed some other questions I had. Very knowledgeable, professional and personable! More