My Review Of Ancira Nissan:
These guys get top ratings from me because:A) I'd had a hideous experience with a local dealership here in Austin, Town North Nissan, and was very skeptical about Nissan in general, and had little faith that I would ever be able to do business with a Nissan dealer again, and B) They made no money from me at all, but treated me as if I'd handed them a blank check.
The local dealer, with whom I'd thought I had a good relationship with and who had helped me two years ago, had failed to contact me with some BASIC information I had asked for on December 21. With the assurance that it "would take some time to get an answer" about whether or not they could help me with the interest rate on my lease (I was only there because their finance guy, Carlos, had ASKED me to come back around Christmas), I left that day, and by late afternoon when I went back in I was told by the same salesman that they wouldn't know anything until "at least Monday." So I waited. And waited. And waited. But no one called me. Finally, on December 26th, at 11:58 am, the salesman called me--on my cell phone, while I was at work and could not answer, and he left no message. I called him back--twice--and never heard from these folks again.
When I went to Ancira Nissan today, the sales manager, Scott, got me my answer in TEN MINUTES. I waited 21 days and couldn't get anything from Town North except a weak apology and a pack of lies, and within less than 20 minutes I had all the information I needed. It had nothing to do with banks, the holidays, or anything else, as Scott and the very kind Gilbert explained to me--it had to do with checking existing information online. Which is what took very little time. And should have taken the same amount of time at the other dealership. Why, we all wondered, when Town North had given me such a good deal, would they then ignore me and refuse to call me back--and even resort to lying about doing so? That, my friends, is the question of the hour...and I will pose that very question to the Consumer Relations folks when I contact them to explain that Ancira Nissan saved/gained a customer for life, whereas Town North will NEVER, under any circumstances, see me again, nor will they ever get anything but a negative recommendation from me. Stay far, far away from them folks, trust me. They employ liars, cheaters and blame-shifters. Not good.
As for Ancira Nissan? THEY ROCKED!
And I hope they rock on, because they're going to be seeing me again, and I have no problem referring anyone to that dealer. I wish I'd taken more of their cards. I also with I'd checked this website before I ever went car deal shopping in the first place, but there ya go.Live and learn.
Thanks Ancira guys! Kudos!
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