Anderson BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Anderson BMW:
I went first to this dealer because it's right down the road from where I work. I was looking for a used highline vehicle, and they had a used BMW I was somewhat interested in. My first experience was decent enough. I felt a good rapport with the salesman for the most part, but knew at the same time he was definitely spewing some BS as I had been doing my homework. After shopping around a little bit at other dealers, I made the mistake of going back to Anderson to just stop by and check in with the salesman and let them know I was still interested in the vehicle, and also checking for what else they may have gotten in since I had first been there. I looked at one other vehicle and didn't care for it that much. The salesman began asking questions about my potential trade. I mentioned I was trying to sell it on my own rather than trade it in, but before I knew it, I was talking about what they would give me for it. This is when the real game started. They took my keys and would not give them back twice when I asked for them, so beware of this!! They wanted to inspect my car and so I gave them the keys for that and they just conveniently did not return them, so they basically made me a prisoner there. I negotiated with them and they were ready to do a somewhat pleasing deal since it was the end of the month, but in the end, I said no because I felt they had devalued my trade significantly and were coming down so far on the vehicle price because my trade was really worth more than what they offered. Plus, I wasn't thrilled with the key game. When I finally had said no to the deal enough times, the sales manager came over and tossed (and I do mean tossed) my keys in front of me on the salesman's desk as though he were annoyed with me. I'm pretty sure he was right behind me listening to the whole process though I couldn't see him. I know I made the right decision to go elsewhere.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Anderson BMW:
I've taken 3 cars there, and the service has been above par. They actually let me take a look at anything wrong with the car if I would like to and don't treat me as if I was some idiot, because I'm female. If ever they screw up in the service department, at least they admit it and correct the situation.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Anderson BMW:
Would like to say one thing,the sales man was very friendly but his hands were tied to help us,We looked at a 2006 z4 used offered cash payment up to $35,000.They could not come down at all.They claimed the price was firm,The car was sold to somebody,the bought it back, an resold another vehical to that person,Its sad to say there our still some poor sales ethics.out there when they tell me there was a time when cash ment something, but not no more would never go back or recommend any body to this dealer

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Anderson BMW:
This was the worst experience I have ever had at a car dealership. I went in to look at a used car. Was greeted by the sales person who was very nice. I test drove the car and decided to get a quote on the car and to have my trade appraised. I was given the figures and proceeded to do the standard back and forth negotiation drill to see if we could reach what I thought was a reasonable deal. Eventually they got close to what I was looking for. However, I had done my homework and knew there were three other dealerships with the exact same car (color, mileage, etc.) nearby that I wanted to look at first before I committed to anything. I was up front with the sales guy (who was very nice to deal with) and told him there were a few more cars I wanted to go see but, if he had the best deal and best car at the end of the day, that I would be back. He proceeded to tell me that his manager, Don, wanted to come out and meet me before I left and I said that would be fine. So he came out, shook my hand, sat down and said &quot;I thought we had a deal&quot;. I told him he was close, but he wasn't there yet. Then he asked me what he could do that would make me walk out of there with the car. So half jokingly I told him I could use another $1,000 knowing plain well that I would never get it, but that I would have certainly bought the car right then if they could do it (as a side note, I was only looking for $250 and I would have bought the car right then). That when it got ugly. <br><br>The manager stood up, took the sheet of paper that we had been negotiating on, crumpled it up and threw it on the floor. The he proceeded to tell me to &quot;get the hell out of the dealership&quot;. I couldn't believe it. I had never been treated so rudely in my entire life. And it was the poor sales guy's first day on the job at this dealership. He looked horrified. If you are a knowledgable buyer and do your homework to get a good deal, don't go here unless you want to be insulted and tossed out on your A**!

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