Anderson automotive group

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Anderson automotive group:
My wife and I bought a new car from Anderson in May of 2006. Initially the experience was good, the people were friendly and the service was fast. We had put some money down on the car and during the final paperwork purchased GAP insurance in case of an accident. In July of 2008 I was involved in an accident with the vehicle we bought from them and the car was considered a total loss. Our insurance covered what the car was still valued at and thank goodness we had bought the GAP insurance to cover the rest. So my wife calls Anderson about the GAP insurance after the accident and someone in financing tells her that everything would be taken care of and if there was a problem we would recieve a call. We never got called back so we assumed everything was being taken care of like we were told. A few weeks go by and then we get a bill from the bank that Anderson had us financed through. So we call Anderson and ask them why we are still getting a bill for the car and someone tells us to call our insurance company about it, so we call them and they tell us that Anderson had never even made a file for the wreck and had never made the claim for the GAP coverage. Our issue with this is still ongoing.

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