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Andy Mohr Ford Lincoln Mercury

2713 E Main Street, Plainfield, Indiana 46168
Sales: (888) 334-3934
Service: (888) 334-3934
Parts: (888) 334-3934

Makes: Ford|Lincoln|Mercury|Service Center
 
Good
74% Recommend

Overall Rating 4.3

106 Lifetime Reviews

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Andy Mohr Ford Lincoln Mercury
106 Lifetime Reviews
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Andy Mohr Ford Lincoln Mercury Info
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Reason For Visit
Service

"Excellent Service Department"

I bought a used 2013 Expedition at another dealership only because it had the features I wanted. I took it to Andy Mohr Ford in Plainfield this morning because my sunroof would not close. Buffy was extremely helpful. She told me it may not be covered by warranty and rather than start work and charge me she suggested I take it to the other dealership since I purchased it there and it is a Certified PreOwned Ford that they may take care of it. I did that and the other dealership is going to take care of it. But I have been going to Andy Mohr Ford for service for years and everyone there is always great. I wouldn't go anywhere else. Thanks, Buffy!

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Employees dealt with

Buffy


Reason For Visit
Sales (New)

"Our Ford Edge had an engine/oil problem. It was..."

Our Ford Edge had an engine/oil problem. It was necessary to replace the engine at 400 miles. Although we were very unhappy with the Edge problems we felt the employees at Andy Mohr were responsive to our issue.

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Employees dealt with

Justin Sabol


Reason For Visit
Sales (New)

"We got the vehicle we wanted for a price that fit our..."

We got the vehicle we wanted for a price that fit our budget. They went above and beyond to find the best loan to meet our needs.

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Employees dealt with

Scott, Chris, and Donna


Reason For Visit
Service

"Good service by good people. Dependable and reliable to..."

Good service by good people. Dependable and reliable to get the job done. Always greeted with a smile an a hello. These people show what good service is about

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Employees dealt with

Buffy Crye


Reason For Visit
Sales (New)

"Went into dealership on a Wednesday to buy a car and..."

Went into dealership on a Wednesday to buy a car and needed to get something's worked out. So, called ahead and made an appointment for 1:30 pm to come in an purchase a new 2014 Ford Escape. Upon our arrival we where told the Escape had been sold the day before!!! Wasted trip huh,,, well our salesman ask if we would like a grey one? The answer was No! So we where handed off to another salesman by the name of John Ostermeyer. He said he could find us a White one. He came to talk to us after finding the Escape, sit down at the table and began talking numbers with us. I stated please no bull crap, let's just talk, HE IMMEDIATELY Streghted his arms out and said,"I DONT HAVE TO TAKE THIS, OR LISTEN TO THIS, AND WE ARE NOT GOING THERE". So I said Let's Go!!!! HOW RUDE CAN SOMEONE BE!!! The whole experience WAS HORRIABLE!!!!!! WOULD NOT BUY A CAR FROM THEM!!!! THE WHOLE STAFF WAS AWEFUL!! THINK TWICE BEFORE GOING TO THIS DEALERSHIP PLEASE!!! GO WHERE YOU ARE TREATED LIKE YOU ARE SOMEBODY!! And by the way, I went to Bill Estes Ford the same day and bought a 2014 Ford Escape better than what I had originally planned! And I was TREATED LIKE FAMILY!!!

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Employees dealt with

John Ostermeyer


Reason For Visit
Service

"Awesome Friendly service in a timely manner. The..."

Awesome Friendly service in a timely manner. The technicians seen to be sincere with their obligations of customer service as well as their duties of work ethics.

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Employees dealt with

Thomas smith


Reason For Visit
Service

"Prompt service to diagnose reason for check engine light..."

Prompt service to diagnose reason for check engine light on. Everyone was very nice to work with. I will return for further service when parts arrive.

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Employees dealt with

Bob Streib


Reason For Visit
Service

"I received excellent service at a good price and they got..."

I received excellent service at a good price and they got me in and completed in a timely manner. The sevice tech was very friendly.

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Employees dealt with

Robert 816


Reason For Visit
Service

"Got the truck right in and fixed promptly. I was..."

Got the truck right in and fixed promptly. I was explained in detail what service did and was completely satisfied. Employees at Andy Mohr are top notch.

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Employees dealt with

Bufie and the Service Manager


Reason For Visit
Sales (Used)

"Never received car title for car purchased. It has been..."

Never received car title for car purchased. It has been over 35 days. Dealer plates are expired and no one will return my call or my emails. I have asked to speak to a manager and am told the only manager there is the new car manager. Spoke with him and he transferred me right back to the sales person who is not helping. This is just flat laziness and or not knowing how to do your job. Somebody failed Business 101.

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Employees dealt with

Rob Norris and Chris slagle
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