I wished to upgrade my current vehicle, a Kia Optima, to a new Lincoln MKZ. Michelle Everoad was friendly and informative from the onset and helped me get into the vehicle I wanted at a price I was comfortable with. I felt like I had her undivided attention. Prior to driving off the lot, a technology consultant sat in the vehicle with me and showed me how to operate the key technology features, set up my sync account for me, and answered my questions. I've never had a technology consultant in the car buying experience before and found that very valuable.I forgot some belongings in my old vehicle and sent Michelle a text, she responded right away and met me the next day to pick them up. When she noticed some tape residue left on the back windows from the sales sticker she promptly got cleaner from the service department and made them spotless. I didn't feel pressured in either the vehicle purchase or add ons, and haven't had any trouble with my new vehicle which I love. I'm surprised by the bad reviews below, and based on how eager the staff were to accommodate me and their request that I write a review as they take them seriously, I can only conclude that they are making a legitimate effort to improve and provide a top experience.