Andy Mohr Mitsubishi

Andy Mohr Mitsubishi
13927 Trader Center Drive
Fishers, Indiana 46038

Sales: (317) 774-2400
Service: (317) 724-2400
Parts: (317) 724-2400

Manufacturer: Mitsubishi

Most Reviewed Employees
Jeff Hiday Jeff Hiday
General Manager
Pete Kraus Pete Kraus
Sales & Leasing
Tyrone Hines Tyrone Hines
Sales
Tom Fish Tom Fish
Sales
Sheryl Williams Sheryl Williams
Parts Manager
Randy Walker Randy Walker
Service Manager
Jon Smith Jon Smith
Business Manager
Jayme Peyton Jayme Peyton
Service Advisor
John O'Malia John O'Malia
Internet Manager
Need a New Car?

Dealership Amenities
Express Service
After Hours Drop-Off
Shuttle Service
Drive-In Service
Free WiFi
Customer Lounge Area
Free Coffee
Cable TV
Parts Store
Pet Friendly

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 AM

Saturday: 7:30 AM - 1:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 AM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 1:00 PM

Sunday: Closed

Twenty-Four Month Rating: 3.7/5
5 Reviews
Andy Mohr Mitsubishi

Overall Score: 4 Star Rating3.7



About Andy Mohr Mitsubishi
Certified: Andy Mohr Mitsubishi
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Andy Mohr Mitsubishi has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Andy Mohr Mitsubishi
Andy Mohr Mitsubishi is one of Indiana’s premier Mitsubishi dealerships. Just 3 minutes from I-69 and located in Fishers, we are 10 minutes from I-465, 15 minutes from the Castleton Mall, and only 20 minutes from Anderson. Our full service facility has the latest technology to service your Lancer, Eclipse, Outlander or any other make or model vehicle, import or domestic. We offer the largest selection of new Mitsubishis in Indiana, as well as a huge selection of Pre-Owned, Mitsubishi Certified and budget cars, trucks, suv's and vans. Door dings, paintless dent removal, minor or major collision repair, our Andy Mohr Collision Center will have you back on the road in no time. You really do get "Mohr for Your Money" at Andy Mohr Mitsubishi.

cestafford2
3/30/2011 11:35:37 AM

Overall Score: 2 Star Rating   1.7  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: unsure

My Review of Andy Mohr Mitsubishi:
We never even got into the shop before they messed up our car. We called for our manual spyder, which had a leak in the hyrolic clutch master cylinder. We called to make sure that we had the right fluid to replace the fluid that had leaked out and were told that we were wrong, that we were supposed to have a certain kind of gear oil instead. Well the manual said different, so we asked about it, the guy got off the phone, came back and said, no, you want the gear fluid. So we went ahead and trusted the mechanic who apparently works on Mitsubishi's every day and got the fluid he told us to get, put it in, and then drove it to the dealership we bought the car from. Well come to find out it was the wrong fluid, since apparently he couldn't figure out that we WEREN'T talking about the transmission (even though we clearly said CLUTCH and even asked about the specific fluid in the owners manual, which has nothing to do with the transmission). So not only did we end up putting the wrong fluid in, but it apparently ruined all of our rubber seals, which we had to pay for out of pocket along with an 89$ flush of the liquid out of the system. When we called the Mitsubishi dealer back, the service techinician basically said that it was OUR fault, and that they couldn't be held liable for anything said over the phone. Now it would have been OK if he would have had a nice tone and said something like, "we're so sorry about the mix-up. It was our fault for telling you wrong, but legally we can't be held liable for anything said over the phone." Or if the first guy we had talked to had said something like "well to the best of my knowledge, you should use this, but what I say over the phone can't be counted as guaranteed." Then that would have been fine, but the fact that they clearly didn't know what they were talking about, gave us the wrong information, didn't warn us that if they were wrong then we were the ones that were going to be screwed over, and then gave us a crappy attitude when we called back over the phone says a lot about this dealership. Basically, in the end, he didn't even give us a sincere apology. That's what really made it ridiculous. I'm certainly never asking them for information again. I'll just ask the Buick dealer that we bought it from, since they apparently know how to explain issues with our Mitsubishi better then the Mitsubishi dealer. In the end they were rude, and cost us quite a bit in damage. At least give an apology when you mess up, any adult should know that...

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Response from: Andy Mohr Mitsubishi
Added: 10/28/2011 3:49:52 PM
Thank you for your comments, we value your opinion. I'm sorry to hear, and I apologize that you had a negative experience at our dealership. We strive to provide every customer with a meaningful and positive purchase experience that results in 100% customer satisfaction. We value your opinion. Please call me at 866-950-7080 at your earliest convenience. Thank you in advance.

Jeff Hiday
General Manager

tradetek
3/10/2011 9:47:53 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Hiday

My Review of Andy Mohr Mitsubishi:
When visiting the dealership Joe Pasquale answered all my questions but didn't didn't continually tell me about every little minor detail of the new Outlander Sport I was looking at. He let me go where ever I wanted to on my test drive and didn't push me in any way with regards to purchase timeframe, payment range, trade or anything. He just answered my questions and let me shop.
After leaving, I contacted him by e-mail and we conducted the entire purchase process via e-mail. All in all I spent about an hour total in the dealership, 30 minutes to test drive and get answers to my questions, and then about 30 minutes to sign the paperwork and pick up my new car.
Thanks for a stress free experience guys!

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Response from: Andy Mohr Mitsubishi
Added: 7/18/2011 10:54:26 AM
Congrats on your new Outlander! Thank you for allowing us to earn your business, we do appreciate it. Sa hello next time your in for an oil change.

Jeff Hiday - GM

jrpearce
2/15/2011 3:23:53 PM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: 3

My Review of Andy Mohr Mitsubishi:
Representatives are very nice when selling the car but use a different approach when taking your brand new car in for service. The service department is a disaster and any complaints go without care.

Our 3 month old Eclipse has been in the service dept now for a total of 30 days. This is through 6 appointments. The car has not been repaired correctly. We get a different answer for each visit.

Our car now smells like smoke. The car was washed when we dropped it off in service. When we picked the car up two weeks later (not fixed yet), it was filthy from being driven. It also now has two scratches on the passenger door that was not there before.

The dealership takes no pride or ownership in the quality of service. Their reply was, "we are not a BMW dealership". What???

So much for Japanese quality.

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ladybug3393
12/23/2010 1:34:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Hiday, Pete Kraus

My Review of Andy Mohr Mitsubishi:
They were outstanding. They were able to get me into a new car that I wanted at my exact price point! They are not pushy and outstanding to work with. They took the car off the lot that I wanted and gave me plenty of gas to test drive it with. I would highly recommend this dealership!!

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Response from: Andy Mohr Mitsubishi
Added: 12/27/2010 3:44:54 PM
Thank you for the positive review Ladybug. Pete is an asset to our organization and truly cares about his customers. Enjoy your new vehicle and we look forward to seeing you in our customer lounge.

Happy holidays to you...

Jeff Hiday
General Manager

mortypopinski
11/24/2010 2:58:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Hiday

My Review of Andy Mohr Mitsubishi:
there was an event put on by the Andy Mohr Mitsubishi dealership at which they gave out and installed Safety 1st car seats. This was an amazing benefit of our visit to the dealership. Jeff the General manager was there and was nice enough to stop and visit with us while we were there.

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Response from: Andy Mohr Mitsubishi
Added: 12/3/2010 10:14:08 AM
Glad to be of service. Thank you for the kind words and we look forward to helping you again in the future.

-Thank you