My father died and I needed a car to get to Florida the next day. I called and was quoted a fair price for a lease. Walked to the dealership and was there for 6 hours. Every 15 - 20 minutes the Sales Rep came out and said we were almost there. After the 6 hours I was told we were all set. The price I was quoted for the lease was $150 per month. When I entered to do the paperwork the price was $232 per month. Keep in mind I am still grieving and they knew this and took advantage of me. So I gave them $5000 and this reduced the lease to $144 a month. When I got to Florida and finished with the funeral home I reviewed my paperwork and discovered how royally they took advantage of me (I know it was partially my fault, but keep in mind I was grieving). I figured out that the car at LIST price was around $18,250. If I purchase the car at the end of lease (which I kind of have to since I gave them the $5000 down) I will have paid $20,043 (not including taxes, etc.). TO MAKE MATTERS WORSE, WHEN I GOT HOME A WEEK LATER THERE WAS A COUPON IN MY MAIL BOX OFFERING A $3000 DISCOUNT ON THE SAME CAR. I immediately called Andy Mohr and was directed to the "Customer Advocate". This woman, who was looking out for my best interests said "WE DID HOLD A GUN TO YOUR HEAD TO BUY THE CAR". Next I approached the Sales Manager who told me too bad, I signed it, and walked away. Next I wrote a letter to Andy Mohr, and there was never a response. I called Toyota Financial and two individuals told me I was taken advantage of, but only the dealer could do anything. I next called Toyota advocacy and spoke to two individuals who told me I was severely taken advantage of. They tried for four consecutive days to get someone at Andy Mohr to help, and no one at Andy Mohr would respond to them or call me. So.....there you have it and I hope this helps someone in the future. They are the most unethical, immoral, and rotten people I have ever had to deal with. When I took the car to get my free oil change I walked the lot and two of their own sales reps (one man/one woman) told me that I got screwed. One even told me that during their training they are instructed that "buyers are liars". I can not put into words how corrupt these people are. To take advantage of someone in my situation, to repeatedly lie, to fail to show any remorse or conscience is to me the most reprehensible offense there was ever done to me. To make comments such as the "gun" comment or "if you bought a television at Best Buy and it went on sale the next day do you think they would give you the extra back?" (This was in regards to the $3000 coupon which they would not honor one week later). I'll be quiet now, but for heaven's sake, stay away from these people. They are in essence xxxx.
I Recommend This Dealer:
Sales, Sales GM, Customer Advocate
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