Andy Mohr Toyota is by far the WORST dealership I have ever seen. I am literally fuming out of my ears that a dealership can be so disrespectful and uncourteous to an ENTIRE community. I'm going to list the entire HISTORY of problems, because there has been more than one occassion.
I had originally purchased a 2010 Toyota Corolla from this dealership back in 2010. I can't say they "earned" the sale then either. I walked in, knew what I wanted, knew what my car was worth and told the salesman to get it done. Since then....
Me and my wife we're going to purchase another car from them because they we're helpful when we purchased the corolla. so in 2011 we we're trading in my wife's GMC Terrain. My wife literally that night after purchasing had regrets and second thoughts. Little did I know, the dealership took the trade without my signature, even though my name was on the Terrain to get my wife into a new vehicle. Well I called the next morning and said we wanted to keep the Terrain if they could "undo" the deal to give us time to really think about what she wanted. They refused to do so. Basically told us it was "impossible". I went to the dealership and things got pretty nasty with the front desk guy. Even though they took a vehicle on trade without me signing even though my name was on the terrain was pretty shady all in itself.
So after that, I called Bob Mohr. Andy's dad. Bob made a call for me and within 30 minutes Eric Wilson the general manager had called me. Told me to come get the key to my Terrain. Me and my wife went and got the key and handed in their vehicle. This occurance happened back in 2011.
That left a pretty salty taste in my mouth. Back in the summer of 2013, I had got a nail in my tire. Well being I had a Toyota I took it down to Andy Mohr Toyota service department. I told them I was already late for work and what kind of wait time would I have? I could always just take it to Tire Plus or something and have them look at it. They said they would have it in immediately. Well an hour passes and I don't hear anything. I get antsy and walk up to the desk and ask them, "was the tire unrepairable... are they putting a new one on? What is going on?" The lady then tells me, "Sir your car isn't even on the lift yet..." WOW! I was fuming at that point. Told her to go get my car "RIGHT NOW." She had that car to me in under a minute. I took it down to Tire Barn. They had the wheel off in under 5 minutes and I was gone in 10 minutes (no problem with the tire to date). This was the 2nd strike against Andy Mohr Toyota...
Now in January of 2013, I was in a rear end collission at Raceway and Rockville Road which my 2010 corolla had been a total loss. I looked around for an immediately replacement and called Andy Mohr about a couple 2013 Corolla Sports. They refused to budge $500 based around my military rebate. There was a dealership down in Louisville, Kentucky called Sam Swope who would! Even though I was a repeat customer of Andy Mohr and given them multiple chances, I figured this would be a good opportunity to earn my business back. Needless to say, they refused to budge the $500 that a dealership 200 miles away would. This again should have opened my eyes... well shame on me... I went back on 5/3/2014 for a grand finale....
This Saturday 5/3/2014 I went into Andy Mohr Toyota to look at a Scion FR-S as I am in the market for some sort of sports car. I asked to test drive the FR-S. After doing a lap around the dealership with the salesman he comes outside and tells me "We do not allow test drives of the FR-S unless you purchase the car." WHAAAAAAT! ARE YOU KIDDING ME?!?! I can't even test drive the car? I just purchase it? Are you out of your mind?
I called Eric Wilson the general manager and let him know what had just happened. He said " I'm a lost for words. " I said, " the only word that describes it, is absolutely PATHETIC."
This is the worst dealership I have EVER encountered. I am just astonished as to how this dealership is still in business and how they even expanded Andy Mohr Nissan right next to it. I will NEVER do business with another Andy Mohr dealership in my life. This company's training will come from the top down. Ultimately, Andy Mohr is responsible for these dealerships and I for one, will NEVER - EVER do business with another one.
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