Antioch Toyota

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Antioch Toyota:
I bought a used 2007 Infinti M45 Sport with 27,500 miles from Antioch Toyota the evening of 1/30/09. I did this after I had driven about 6 cars with salesman, Carlos Lara, who was very patient. I offered cash for a brand new Avalon which the sales manager, Bob Shewry, did not feel was a fair value. In these economics times, the cash I was offering should have been substantial enough, but no! Then he mentioned that they had a 2007 Infiniti on a neighboring lot and asked if I'd like to see it. After being there for many many hours, I said "yes". I have to say the car was outstanding and had all the bells & whistles I wanted. We worked out a deal, still me paying more than I had intended. I had noticed that the car shimmied and I told that to the salesman, the sales mgr. and the finance person, Steve Peralta. I requested a Carfax report which came back clean, so I felt good about that. When I was in the Peralta's office and he was drawing up papers, I told him that the car shimmied and that I was promised by Shewry that the car would be examined the follwing week. I told Peralta that I would not sign anything until he typed up a "due" sheet that I complained about the handling of the car. When I received the car, I was only given one smartkey. Carlos Lara said that they didn't have another one.

On 1/31/09, in the afternoon, I drove to Niello Infiniti in Concord to get another key made. I was met by Leslie Weld who went to my car to retrieve the Vin #. She came back inside and asked me if I knew about the tire pressure gauge and I said no. She then took me to the car and showed me the exclamation point and explained what it meant. She then said she was going to have the mechanics take a look at the tires. I then told her of the shimmying. 30 minutes later she asks me to follow her into the garage so that the mechanic can show me that the right front inner rim was bent!! The tire was not holding any pressure. In other words, the rim was rubbing against the tire causing the tire to lose pressure!!!!! On my behalf, because I was so upset, Leslie called Antioch Toyota and asked to speak to the general mgr. Guess what? No managers were available until Tuesday, 2/4/09. They put me in harm's way and THEY KNEW IT!! I am putting a hold on my check until this matter is resolved. Niello's has me in a loaner as they would not permit me to drive the M45 for my safety.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Antioch Toyota:
This dealer had it all; pouncing salesman, blaring music, and high-pressure sales. We repeatedly told the salesman we were not buying that day, and he pretended not to hear us. They did not have the car we wanted, but the salesman was almost desperate to get us to buy one off their lot, telling us the one we wanted wasn't as good as what he had. He was not very well informed about the cars either - I knew more about its features than he did! He kept talking about the price in terms of monthly payments, even when I said we would rather deal in terms of the overall price. However, he did open every car we asked to see and did try to be helpful. When he saw we were determined to leave, he pressed us for personal information. We made our escape and bought elsewhere. Even if they had what we wanted, I would have been extremely wary about buying from them.

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