Just a cursory overview, I purchased a 2010 Honda Accord at this dealership in 2010, as well had my mother, and former supervisor come here for their car purchasing needs as well. This is where my exuberance for this dealership ends.
I've been actively having my car serviced at this dealership since I purchased it in 2010. Well today, on 5/8/15, this place really blew me away. I brought my car in for servicing which included the need for an oil change, detailing, and a NYS inspection. Now, anyone that comes to this dealership for servicing knows that as part of any servicing, even a menial oil change, they always perform a free multi-point inspection of your car as part of the process. Naturally one would assume that they would do this before they actually inspected the vehicle. Clearly, if you have an issue on the emissions side, that would have to be dealt with during the NYS inspection regardless, but at least they could spot anything on the safety side before they were to begin the actual inspection. Anyways, a little more than one hour after dropping my car off, I receive a call from Bob Liardi telling me that my inspection failed because my license plate bulb was out, a LICENSE PLATE BULB!!! How that even constitutes part of a safety inspection is beyond me. We're not talking a headlight bulb, brakes, taillight bulb, tie-rods etc. We're talking a license plate bulb. Now anyone knows that this bulb costs about $2 at any auto store and takes all of about 1 minute to replace. So naturally to avoid having to pay another $10 to have the car reinspected, I ask what it would cost to replace the bulb. Mr. Liardi tells me with "parts and labor, you're looking at $27"!!! I can't even begin to describe to you how ludicrous this sounded to me. I proceeded to inform Bob that I would change it myself on their lot and that they could scrap the detailing on the car due to this incident much to his chagrin.
If this wasn't bad enough, this dealership, for as long as I've known them, has offered a rewards program which included the ability to earn cash back on any service you had done at the place. It wasn't much, but if you let the points build up after while, it could get you a free oil change now and again. Suffice it to say, I was one of the rubes that let my point balance build up. So, when I went to pay for my failed inspection and oil change today, I was going to use my points balance to offset some of the cost. The woman at the cashier window saw me with the VIP card in my hand and told me that they didn't accept the card anymore and then she slapped the cashier window where a flyer was posted stating that "no more points would be accrued beyond January 2nd, and that all points balances would expire on April 30th". Now again, these people have no problem emailing me weekly ads on their in stock inventory, as well as other unsolicited sales offers. One would think that, being that they have my email address as well as my phone number, they would offer me a courtesy call/email to tell me that the program was ending. Alas, this wasn't in the cards since they knew they would be able to screw enough people over that wouldn't be coming into the dealership in this 4-month time frame.
All in all, this is a terrible dealership and you should avoid it at all costs. Trust me and go to a more reputable dealer. This place just lives to scam you any which way they can, just trying to give any prospective buyers a heads-up of what you will be in store for if you do wind up going here, though I hope that all will heed this review and be smarter than that.
I Recommend This Dealer:
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