Archer VW

Reason for Visit: Service

I recommend this dealer: No

My Review of Archer VW:
My husband and I tried to buy a car from here several years ago and we were completely turned off by the salesman and the lack of care from the dealership. We ended up going way out of way to the dealership on I-10 and were thrilled with the care we were given that we actually purchased a car! Last week, I had some brake light issues and I needed to get my car fixed.
Your dealership is much more convenient, so, I called your dealership to see if I could bring it in. (I travel so my days in town are limited. I tried to explain this to her but she was not interested and you could tell she was in a hurry). The lady that answered the phone was rude and unwilling to help me. She refused to even think of letting me come in that day and insisted that I make an appt for the following week.
Funny thing...I was able to go to the dealership on I-10 and get it taken care of that day.
This was the last and final time we will deal with Archer. I will make sure to tell all my friends about the lack of care that your dealership has continued to exibit.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Archer VW:
What an awesome dealership! I live 3 hours away from Houston, but decided to make the trip after talking to Jeff Brown (the Internet Manager) over the phone. He was the friendliest and most knowledgeable salesperson I have ever dealt with. I completely trusted Jeff to steer me (no pun intended) in the right direction when it came to choosing a new VW. I am a veteran VW owner and knew I wanted another one, but just didn't know which car was my perfect fit. HE (and I give all credit to Jeff) made the deal happen. He didn't haggle with pricing and he really made this transaction seamless. Archer VW is extremely reputable and was able to dealer trade on the spot for the car I really wanted. I will definitely be back and would recommend this dealership & Jeff Brown anyday of the week!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Archer VW:
I have a complaint with the dealership. The dealership deposited my check accidentally. I stopped payment on the check and have been told for over 3 weeks that they would reimburst me my $32.00 but every time I call they tell me they are checking into it. I have not yet recieved my $32.00 check. Also someone drove the Ford Focus I traded in on the westpark tollway 3 times and I need the Dealership to send me papers showing that I did not own the car any longer. I am being charged a fine from the Westpark Toll Authorites.

very unhappy customer

Ilyanna

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Archer VW:
My 2000 New Beetle decided to break its timing belt while we were traveling over the Houston ship channel bridge. VERY scary! Luckily, the tow service took us to Archer, where , exhausted, we dropped the car. We rented a car to return home (we live about three hours from Houston)..

The damage was great (new head needed). Tim communicated well, and as soon as we demo'd that we'd done all our warranty checks, what would have been a VERY expensive repair was taken care of by the old 10/100,000 warranty blazingly fast. The car came back to us quickly, clean and with an excellent job done. I feel like I have a new car, despite the 86,000 plus miles on it.

This experience couldn't have been any better--unless we'd broken down in their parking lot.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Archer VW:
We took my wife's car in for service. Twice we have had to leave the car overnight because they needed to order some obscure part. One of those times they told us the car was ready, we returned (and paid for) her rental, went to pick up the car, and it wasn't actually ready. We had to go back and rent another car for another day. This last time they actually paid for a rental, which was surprising, but we had to make all the arrangements - pick up, delivery, etc. One time they had to order a part that would take over a week, so they gave us the car back until it arrived. Two weeks later we finally called to check on it. The part had arrived, but no one bothered to call us. Another time we requested a 15K mile maintenance. They performed the 5K mile maintenance! When we called about it, the service tech said the 5K and 15K maintenance were the same, which they are not. How hard it is? We requested a 15K maintenance, the car has 15K miles; this isn't rocket science. Another time a power window broke on the passanger side. When we went to pick it up they said nothing was wrong with the driver's side window! Somehow, when they discovered one window worked correctly, it didn't occur to them to try the other three, just in case. We had to leave the car another night.

Archer, its really very simple:
1. Listen to the customer
2. Fix it right the first time
3. Care (or pretend that you care) about the quality of your service. "It's not my job to...." does NOT demonstrate concern for the customer.

We will not be returning to Archer VW (or buying another VW).

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Reason for Visit: Service

I recommend this dealer: No

My Review of Archer VW:
I have used Archer VW 3 times for service to my 2004 Beetle and have sworn every time that I would not return there. It's convenient and on my way to work so I kept giving them chances. This last time they had my car for 3 days when I took it in for a minor repair and scheduled maintenance. When I got my car back it was absolutely filthy. There was dirt and mud all on the inside and it looked like they left my convertible top down because I had pollen (the yellow stuff that is all over everyone's cars!) all over the interior of my car. When I called to complain no manager was available and I was hung up on twice (Vickie and Tim). Everyone had a "it's not my job" attitude. My service technician, Daniel, actually told me that "he doesn't have time to inspect every vehicle before it's picked up. That's QC's job"!!This dealership needs to clean house and find people who care about customer service and realize that they make tons of money off of the service department. I will never take my car back to this dealership. All they had to do was apologize and fix it by cleaning up my car and instead all I got was excuses for why my car was a mess. They also need to do what every other dealership does and wash the cars before they are returned to the customer, especially for scheduled maintenance appointments. This would solve the problem of their "Quality Control" people not knowing what quality is and ensure better customer service all around. DO NOT USE THIS DEALERSHIP!! THEY ARE TERRIBLE AND NO ONE CARES! THE ONLY PLACE WITH WORSE CUSTOMER SERVICE THAT I HAVE EVER FOUND IS THE UNITED STATES POST OFFICE!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Archer VW:
I have ask for my touch up paint on 3 different occassion and have been told that Mr. Brown would send it. I have as of yet received it. He has blamed it on everyone but himself for not producing the paint, but when someone tells me they will mail it themselves I think the blame lays with them. Poor employee service from Mr Jeff Brown, Houston TX

Valerie Derdak
715 Slate Valley Ln
Spring, TX 77373

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Reason for Visit: Service

I recommend this dealer: No

My Review of Archer VW:
Terrible service. Regularly scheduled maintenance always results in a delayed turnaround with no apologies. Service department reps are lukewarm at best. They consistently overcharge - even as dealerships go - and never even attempt to exceed customer expectations or anticipate needs. We only go there because of location, but that is no longer reason to go. They can treat others badly, I'm done.

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