I was driving on the freeway and the next thing I knew my car stopped working, so I pulled to the side of the freeway. I found an oil leak. But 300 miles before that I did my service at Archer for 40,000 miles. I towed the car to the dealership, and the next day I got a call from Marc and told me that there was possible water damage. I drove to the dealership to ask for the manager and he said that there was damage because there was a possibility that I drove through high water. Since I didn't like his answer, he told me that he will push my car into the parking lot. I went home and called VW of America to ask for assistance, and they gave me a supervisor to open my case. The next day, I received a call and a VW representative came to inspect my car. He found out that the turbo seal failed and said that I will get a new engine for free. Since they said that I could get a loaner car, I told them I would be there by 3:30 PM, but I got there at 3:15 PM. Marc was at lunch, so another service advisor called him to tell him that I arrived. I saw him, but he went to talk to another customer at 3:20 PM. After that, he called me and started yelling at me and told me I messed up his lunch. A week later, I got a call that my car was ready, so I went to pick it up and found some damage on the hood and foot prints from the mechanic on my white carpet, I tried to contact them and nobody answered or called back. I am very disappointed and was very stressed out. So I decided to sell the car because I didn't want to deal with Archer anymore.