Ardmore Acura VW Chrysler

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ardmore Acura VW Chrysler:
i went into buy a car and it took about an hr wait to talk to salesmen and it took another 30-45 min for them to check out my trade in. I was about to ask for the key and leave and they came out with the price and they quoted me about 2 grand more than other (reading acura). I told them i got a trade in price off the KBB and they printed out the KBB and brohgt it and show me the their trade in was in the range.. Funny thing is that i checked and they used the base model of my vehicle. I have turbo jetta. They used base model jetta to come up with the price. I highly doubt they made a mistake since they are VW and acura dealer. And if the guy who test drove my car know anything about the car he can hear the turbo and there is a badge that say 1.8T on the car. What a joke... My advice is stay away if u dont want to get ripped off. they will try anything and everythind to rip u off. Having worked in sales, sales people like that make me laugh... adn i highly doubt that any good review here is form the customer. From my expereince happy customer does not come in these site and tell everyone how good the service was. It is usually dealer themselves that come in and write good reviews. I hope this helps some people to stay away from this dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ardmore Acura VW Chrysler:
Of the other two reviews preceding me, one scored 1's across the board, and the other similarly 5's.

The best thing I have to say about the dealership is that they adapt to what the customer wants, with the right level of offering without being too pushy. I got the facts I needed in the time frame I needed; I was offered the relevant purchases only. It's a high volume dealership, so you don't get excessive pampering and there may be some waiting; but you get good prices as one would expect from the high volume.

It's a no BS kind of place.

The service *looks* great - they offer a loaner car if repairs are needed. But no experience so far.

When (if) I get further experience with customer service / repairs, will post further feedback. So far ... they are everything I could ask for in a dealership.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ardmore Acura VW Chrysler:
Problems started when I TRIED to buy an Acura from Ardmore. Salesman didn't really seem motivated to sell - told me to come back next month and see what was on the lot.<br><br>Bought from another dealer, unfort., they were 2 hours away. When I had problems with my Acura the day after spending $40k on it, I had to deal with Ardmore. They lied, didn't perform work they said they did, stole money from the car, and even damaged it on the lot. And the problems were never fixed. <br><br>Finally showed up when the car was having problems and showed a service writer. He said he would order the part. After spending a month waiting for the part and calling back and forth, Acura corporate stepped in and had them order the part. Upon arriving for my appointment, the head of service told me they would have to retest the problem on my car, which they were never able to duplicate before. Instead of telling me all of this on the phone, they wasted my time and money. I left.<br><br>They lost my sale, six sales I sent my other dealer in the meantime, as well as two other friends that bought Acuras this weekend. Plus we own a repair shop that we will be dropping their account and dealing with another dealer.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Ardmore Acura VW Chrysler:
The service guys at Ardmore Acura are great. I had brought my (old) car in for everything from an oil change to a major repair. I have had nothing but positive experiences with them in each instance. In one instance, I had to leave my car over the weekend for a repair. Since I travel for work, I needed a car by 8 am on Monday morning. They weren't positive that the parts would be in by then, so they gave me a loaner car for 10 days! Unbelievable.<br><br>I have since sold my Acura and purchased a Honda S2000. Quite honestly, I will be bringing that car to Ardmore Acura for everything except warranty work. Kudos to the service guys there.

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