Ardmore Nissan

Reason for Visit: Service

I recommend this dealer: No

My Review of Ardmore Nissan:
I brought my car there about a year ago to have the cd player repaired. It took 3 times of bringing it back before I finally went to another dealer. Each time I brought it in I was told that a new part would have to be ordered and it would take 10 days. I would come pick up the vehicle only to find the cd player still not working. Once, in between the 3 times I brought my car in and they actually looked at it, I brought in the vehicle because someone hit it. I used the dealer's service shop and asked them to look at the cd player while it was there. They kept my car for 6 weeks (2 weeks longer than anticipated) and still did not look at the cd player. Instead of working with me and apologizing, I was yelled at. I switched dealerships and the new dealership got the new part to me in 3 days - not 10 - and I have not had any further problems.

Months after I switched dealers I ran into the owner of Ardmore Nissan. We spoke for awhile and I decided to give the dealership a second chance. 2 days ago I completed an online form to have an oil change and brake inspection. The online form asked for the problems and the days I could bring in the car. A couple hours later I received a phone call from the service advisor. He again asked why I needed to bring in the vehicle and when I could bring it in. He kept asking the same questions, which was frustrating. He was upset that I initially wanted to bring the car in at 10:00 and then when I agreed to bring it in an hour earlier he said 10:00 was ok.

This morning at 9:00 am I received a phone call from the service advisor. He asked if I was bringing in my _____ (wrong car) and I corrected him and said yes, in an hour. He said ok. I dropped the car off and awaited an answer.

I got a phone call from the service advisor later in the day. He explained what was wrong and told me that I had to pay for the estimate. I understand that there are times when this is necessary, but I believe I should have been notified BEFORE continuing with the estimate so that I could opt of having it done. Additionally, when he told me what was wrong with the vehicle I said "thank you, I will come pick it up. I need to have a second opinion/estimate." He proceeded to berate me about getting a second opinion. Sarcastically he sad "second opinion?" and went on to tell me that if I went anywhere else they would put in non-Nissan parts and I would have problems in the future.

Throughout the ordeal the service advisor also continually tried to sell me on additional services that I did not want/need. I kept explaining that I only wanted an oil change and an estimate but I was constantly badgered.

I gave this dealership a second chance and I regret doing so. I will never use the dealership again and have been recommending to everyone I know who has a Nissan not to use them either. They have already lost one potential customer because I explained my experience and she decided not to go there. The customer service is atrocious and the service repairs are appalling. I don't know how they are still in business.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ardmore Nissan:
I went to them only while my car was under warranty, but not anymore. Mechanics are fine, but the service managers are rotten. They always try to pressure you into buying extra services by claiming that you'll void your warranty if you don't get them. They also lie about what services are done. For example, at my 33,000 mi. oil change, they said I missed my 30,000 mi. tune-up. But I distinctly remembered having them do it because it was so expensive ($835+tax) and they left my car a mess. The guy put on a big show about how it wasn't in the computer and how he never forgets a face and how he never seen me in the shop before and how my car was going to blow up, etc. if I don't get the service done, etc. I declined the tune-up. Just an oil change for me, which took 90 minutes. When I went home, I found the receipt for the tune-up. It was done by the by the guy who claimed he never seen my face before. Liars!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ardmore Nissan:
Before getting into meat of my comments, notice how the supposedly positive (10/17/04) review came soon after the horrible review (9/21/04), and they didn't bother verifying it. Adding to suspicion, even though the 10/17/04 review is supposedly positive, the lazy Ardmore employee forgot to click on "recommended".

I have now had two disastrous visits with two cars to the service shop. Before the last one, by phone they claimed that the $89 check engine light charge would be applied to the service resulting from it. When I picked up my car, surprise surprise, amnesia hit, and I get charged the $89 in addition to the other minor work I had them do in order to cover the $89. By the way, Autozone checks that code in about two minutes for free. Even other dealerships don't have the guts to charge $89 for 5 minutes of work.

I had two codes on the engine light - coils problem and air flow meter. They were very eager to replace all the coils for slightly south of $1000, even though they didn't know which coil was problematic. Luckily, I was able to get an opinion from my previous mechanic where I used to live. He said to reset the code, and see what happens, because other than the light, I did not report any noticeable problem with the car. He also said that the air flow meter problem could be causing the coil code to turn on even without coil problems.

A month later the light came on again with just one of the two problems. Surprise, Surprise. There was only an air flow meter problem. The coils magically fixed themselves.

Bottom line: They are dishonest (see $89 charge comment above), and they are either incompetent and/or eager to perform work that may not be necessary (see comment about the coils).

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