Arlington Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Patrick Southey

My Review of Arlington Toyota Scion:
Hello,
Last week I was at your dealership with my friend by new car buying reason.
Finally my friend bought the brand new car to thanks one employee of Toyota Arlington at Atlantic Blvd.
I am glad to having chance to say thank you very much for very good job to PATRICK SOUTHEY!!!
I had opportunity to communicate with him in different questions. In the sphere of sales I can describe Mr. Southey as a person who can see the goals and find the CORRECT ways to reach them. He knows how to build and maintain sales relationships with customers at any level and gains the trust of his customers rather quickly.
I will recommend him and Toyota Arlington without hesitation to all my friends and potential customers!

Representative APC by Schneider Electric
Key Account Manager

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Doran, Kelly Jester, Sylvia Brummitt

My Review of Arlington Toyota Scion:
Arlington Toyota is the only place I would ever trust to by a car from!! New or Used! I just bought an amazing used toyota camry and its in perfect condition! Its funny because I have people ask me all the time is that the 2010 model! My family and I have been buying new and used cars from Arlington Toyota for years. Its sometimes scary to buy a used car but my family and I have never had one problem with any of arlington toyota used cars.

The staff at Arlington toyota is like no other! They are NOT like your typical high pressure dealership! I dont know many dealerships that have a genral manager like Rick Doran! This general manager has a true open door policy...the man even assisted my family on picking out the best car for my budget! I dont know many dealerships that have an internet/finance manager like Kelly Jester, that will truly sit down with you and try to get you the best interest rate on your vehicle. Most dealership will finance you and rip you off and give you the highest interest rate possible. I was going to go to my credit union but after talking with Kelly she got me a better rate then my credit union. My salesperson was Sylvia- she is the nicest lady ever! If you are looking for a trustworthy,no pressure but very very knowledge salesperson she is the one to go to! I still cant believe she is a salesperson- she is so nice and helpful!

I cant thank Arlington Toyota enough for everything they did for my family and I! I will continue buying cars from Arlington Toyota and will refer all my friends. Actually my best friend's dad who saw my camry decided to buy the new 2010 camry and the man never drove a non-american car in his life. So thank you again! Your staff is truly wonderful and helpful!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: George A.

My Review of Arlington Toyota Scion:
My wife and I bought a used car from the lot, then found an internal problem with the car two weeks later. We called the dealership and asked if they would help pay for the repairs. At first it seemed as if they might not assist us, but actually, the dealership paid for the whole repair. We are very grateful for their generosity and appreciate their help with everything. Thanks again.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Gansalez

My Review of Arlington Toyota Scion:
We purchased a used car from Arlington Toyota and it was an as is NO WARRANTY deal that was understood by both seller and buyer. After departing the dealership the check engine light came on and my grandaughter stopped and called me. I had the vehicle checked by my regular mechanic and ended up replacing the timimg belt, water pump, tensioner and cam bearing for fear of a breakage, as the carfax had no mention of this service. My grand daughter was commuting between Tallahassee and Jacksonville and I10 at night is no place for an 18 year old to get stranded. Before giving Arlington Toyota a chance to assist me in the repairs or at least ask, I wrote up a negative review on this dealership that I later regretted, as I never gave them a chance to make it good. The salesman called a couple of days later (before reading the negative review) to see how we were liking the vehicle. My response wasn't what he expected, especially when I told him how much the repairs cost me. He said wait a minute, let me see if there is anything I can do. Within an hour he called me back with an offer (that they didn't have to) that was a pleasant relief to a costly repair that I was more than satisfied with. I really felt bad when they got the review. I am retracting any negative history I wrote as they went above and beyond to make my buying experience better. I have bought from this dealearship in the past and will continue to. I have a 2009 Camry and will purchase a 2011 when they come out just to show them they have made a believer out of me.

Danny Taylor
Jacksonville

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Barry Levine

My Review of Arlington Toyota Scion:
I was in a big hurry to buy a car after returning from a military assignment overseas, because the car I'd driven while overseas wouldn't arrive for another month. I had only three days to shop for a car before moving on to my next assignment. I knew I wanted an Avalon, and I knew about what I wanted to pay for it. When I arrived at Arlington Toyota, I met Barry Levine. I'd already been shopping for cars earlier in the day, and I had very little time left to shop. Frankly, I was very direct about the fact that I knew what I would pay, and that I had very little time.

Barry immediately gathered information about what equipment I wanted in the car and what color I wanted. Unfortunately, he didn't have the car I wanted on the lot...but he didn't give up. He located the car I wanted at another dealership about 400 miles away, and within 90 minutes, we had a deal. As advertised the car arrived the next day at close of business, and I couldn't be happier.

I showed up at Arlington Toyota with very little time, a very strict budget, and very little patience. Despite not having the car on hand, Barry made me a great deal and located EXACTLY the car I wanted. What a fantastic job!

Thanks Barry!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stan Bolton

My Review of Arlington Toyota Scion:
I ask Arlington Toyota, via email, for a price quote on a new Camry Hybrid with specific options and color.

The quote I received was the best of the 15 inquiries that I sent out. I worked with Stan Bolton to add a couple of options(leather seats and heated seats). This went very smoothly with the best price that I had gotten for these options.

Stan was great to work with, straight forward correct answers to questions, no guesses, no misunderstandings.

We drove in from North Carolina in our trade in car(Cash for Clunkers). I've bought long distance before but there is always some apprehension as to will everything be as it was agreed on the phone.

When we drove in Stan was waiting, the car was clean as a pin, parked under a shelter. Everything was perfect!

I highly recommend dealing with Stan Bolton at Arlington Toyota.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Barry Levine and Mike Neely

My Review of Arlington Toyota Scion:
The buying experience at Arlington Toyota was second to none. One of the main things making it that way was our sales associate, Barry Levine. When my wife and I arrived on the lot, Barry met us promptly and in a very friendly manner. He was quick to answer questions and then let us wander around as we looked at various models. He didn’t try to steer us towards any particular model, rather, he let us talk about what we needed and pointed out the features of various vehicles that might best meet those needs. I should add that when we first drove through the lot, it was very close to closing time, but you wouldn’t have known it from Barry’s demeanor. As a matter of fact, he offered us an opportunity to take a test drive. When we did, he never mentioned closing time and advised us to drive as far as we felt necessary.
In addition to Toyotas, we test drove several models from the Honda, Nissan, Ford, Chevrolet, GMC, Dodge, Mazda and Subaru lines. We drove subcompacts, compacts, mid size and full size sedans, crossover and small SUV’s. We also drove hybrids from three different manufacturers. Ultimately, we went back to one of the first models we drove, the Toyota Corolla. We decided it had the gas mileage, quality and sportiness we were looking for, as well as the best price.
I contacted three other Toyota dealerships, in person and on the phone and none matched my experience with Barry at Arlington. Barry made me feel as though I was a friend, rather than an adversary and I felt as though he was more interested in me finding the car that met my needs, rather than just making a sale. I believe, had he felt the Corolla didn’t meet my needs, he would have advised me to go to another brand. Throughout the process, and I like to take my time, Barry never made me feel pressured to make a decision on model, accessories, etc. When it came to price, he helped me get the deal I really wanted.
Closing the deal and completing the paperwork was handled by Mike Neely. He, too, was very friendly and made sure we were comfortable. He offered us food and drinks from an on-site vendor and continued to work while we ate. He carefully covered different options for maintenance agreements, etc., never pressuring us to accept any of them. We did accept an extended warranty and a contract for service at regular intervals.
When it came time for delivery, Barry made sure the car was detailed, then, went through it, explaining all the features. Once again, he never seemed in a hurry and took as much time as we needed.
After the sale, Barry has called to make sure everything is OK with the car and to make sure we are happy. Overall, I could not have asked to work with a person better than Barry. If you’re reading this and still in the market for a car, call Barry. You won’t be disappointed.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Gonzalez

My Review of Arlington Toyota Scion:
I had visited Keith Peirson Toyota in Jacksonville about four years ago (2004) to purchase a Tacoma. I went in, told them what I wanted and each time (three times) I went in because I was called by their sales department that they could meet the terms I was looking for ,they kept trying to sell me a more expensive truck. The last time I was literaly told by the finance rep that I was wasting thier time. I ask to see the store manager where I pretty much told them that I was never coming back , that they had wasted my time and that I was going to Nissan to by a truck, which I did a Frontier . I pretty much decided to never set a foot in a Toyota dealership again. Well Arlington Toyota has definetly changed my mined, I walk in the door four years later (June 1,09) talked to Tony Gonzalez about the Tacoma, we discuss what type of truck he could help me find, he felt he could find what I needed. I went back this weekend, we found a truck which had more features than expected for the terms I requested. This took about 1 1/2 hours I was out the door. I bought a 2007 Tacoma certified 2.7 ,4cyl ,auto, access cab with extented warranty, Arlington Toyota, detailed the truck, took off pin stipes as I requested,changed the oil, replaced the airfilter,replaced the cabin airfilter, rotated and balanced the tires at no cost, and sold me a class three trailer hitch at their cost. The Tacoma runs much better than the Nissan , the cab has more room, and I can pull my boat much easier. Tony even had their detailer go back over the vehicle to take care of a couple items he felt that need adjustment without my request. I recommend Toyota products to you, and if you have a chance to be in Jacksonville go by and visit the best Toyota dealership in the Southeast ( Arlington Toyota) and talk to Tony Gonzalez , he will work within your means. Excellent customer attitude and loyalty and excellent automotive products. Guys , from the saleman, sales manager all the way to the detailer,( they pretty much kick ass) you guys will not have a bad experience and you will get what you want, or they will keep looking for you, customer satisfaction comes first. Excellent job.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edric Mallard and Robert Hernandez

My Review of Arlington Toyota Scion:
I visited Arlington Toyota about six months before actually purchasing my Camry. I received "follow-up" calls to see if I was ready to buy. But I was not pressured in any way as I have been by other dealerships. I went to look at cars on a Sunday, late afternoon. I decided to purchase a vehicle that day, not realizing that the dealership closes earlier on Sundays. Edric (Sales) and Robert (Financing) both assured me that it was not a problem that they were there after hours. Edric went above and beyond to get me the car that I wanted. Robert explained to me the benefits of purchasing the plan that I did to get the best deal for my money. I received calls over the next couple of weeks to see if I was satisfied with the car. Edric even called to say that my tag was in and that he would personally deliver it! We are a Toyota family and I have purchased other vehicles from this dealership. I have always be treated as if I was their #1 customer.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Darrin, James

My Review of Arlington Toyota Scion:
I turned my SUV in for an oil change, it came out with a check engine light, stability, and traction lights - What the heck? I immediately called over the rep and pointed this out to him. He took it back and said they would check it out quickly. Next thing he says is that it needs 2 O2 sensors, which would cost $770 to put in.

I'm sorry but I'm highly suspect about turning in a vehicle with no malfunctions whatsoever, and having it come out an hour later with no additional mileage on it, but suddenly it has a check engine light and a $700+ repair estimate.

My thought is that they had some junior tech do the service, which I don't mind, but I think he screwed it up and they are just trying to cover their butts and make a profit at the same time. I'm going to be writing an e-mail to the management to let them know of my disapproval of this.

And for edification, my vehicle is an 04 4Runner 2WD with 55,000 miles on it and no problems whatsoever.

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