I've owned a Toyota since I was 16 and the FJ is my 4th car from this manufacturer. My buying experience with Don is the best of all 4 purchase experiences! I shopped around before calling up Arlington and I knew they were serious and committed from the minute I got on the phone with Don. I respect the fact that he respected my intellect and requirements as I reviewed the models in stock. He never tried to push me into buying more car than I needed based on my intended use. He moved mountains to get me the model, color and features I wanted. Although I drove a top of the line loaner, he proactively stayed in touch with me at least once a week until I took delivery. Don sincerely hustled to make sure I was happy while I waited until I arrived home safely in my new car. I totally got the Oscar-winning movie star treatment and I'm extremely grateful for their incredible quality of service. I look forward to buying all m future vehicles from Don at Arlington Toyota!

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Update:

this dealer doesn't respect their customers at all. I bought a 2013 Toyota scion CASH and I still waiting that somebody from this dealer call me to explain me why when I sign the purchase papers I chose a Toyota scion sizzling crimson color car with an specific vin # and when I picked up I received a orange red scion (I told the sales person that was ugly) with another vin # ( I don't know that at that moment). I can maybe deal with the color discrepancy but when a check a couple of days after all the papers that they make you sign BEFORE you check the car that they are going to give it to you ( never do that check the car first and you are going to save a lot of bad time) I notice that I have two different vin numbers with two different car colors. (I have the papers)

I still in shock because the day that I make the initial paper work because I wait for almost a week for the car I wanted to cancel because personal reasons just 45 minutes after I sign the papers. the sales man told me that the vin number was attached to my name and they already pull that vehicle out of the inventory and I cannot make changes. but then what happen? my name just change by itself to another car?

Also, I made all my car insurance papers with the first vin number (incorrect one) and the only 3 times I drove that car I were driving with the incorrect paper work? I am so glad that I were not pulled over by any cop because I was going to be on a really bad trouble.

I don't like all the lies that they toll me only to make me take that car that day but I never though that the incorrect car was the reason. also, they told me the car keys have a microchip and they are expensive keys. Guest what I make 5 copies in wal-mart and is not a microship at all (another lie). no matter how cheap they make me felt that they because they told me that they have to take every accessory off the car to gave it to me in a lower price (carperts, tint, etc) I looked online and is scion with accessories in less money.

I called the manager Rick Doran and he only transfer the case to the sales manager and to another sales man (a good manager stay proactive and over a case like this) that he just ask me why I don't check the papers for the color and the vin number and toll me to call him back. well, at least I read the small letters but never though I had to be over their job (that's why they work in toyota). they are expecting for me to be over the case and call them over and over. when they are the ones make the horrible mistake with a cash buyer, because like I said I still waiting for them to call me with a reasonable answer. I called them several times when I found out the problem but everything have a limit.

I neverrrrrrrrrrrrr going to recommend this dealership at all because for them is only sales quote and not customer satisfaction at all. I only can recommend to shop around very carefully of where you are going to buy and if you end in that dealer be aware of the possible nightmare that you are going to have. (Atlantic boulevard, Jacksonville, Florida. Arlington Toyota)

I did a previous sales person review she was nice but the others was a really bad experience and at the end her job was destroyed, I wish I can delete that first review.

kler

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As a single Mom of almost grown children I had come to the point in my life where I could finally give up the soccer-mobile and re-join the sports car driving world. I needed to get out of a quickly aging SUV and into something more fuel efficient and reliable. The staff at Arlington Toyota / Scion did an amazing job assisting me with both. I got a great price for my old car and I am in a Scion FRS and absolutely love it! From the finance group to the service center the dealership has exceeded all expectations. They made me feel comfortable with my purchase and their follow up that lets me know my business is valuable. I cannot not thank you enough.

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I live in Fernandina Beach, some 40 miles away. This means that choosing a dealer for service is not an issue: they're ALL far away! Originally, I just picked Arlington because it was relatively easy to get to, but was soon won over by the quality of service and friendliness. For instance, my first oil change ran overtime (they guarantee 30 minutes). I was not charged. On my last one, I was told that front brakes were getting low. I thought I heard noises, so I brought the car in. They said brakes were still good; no charge. This is an honest dealership.
From the beginning, I have gone to Mike Needham for all work, and he has turned into a good friend. Wherever possible, he has steered me to work that was needed and not just "recommended." I have a stepson, living in Daytona, who has some mental disabilities and is distrustful of everyone. I introduced him to Mike and he was instantly won over by the patience and offer of help that was extended. You can't put a price on that.
No one wants to pay for expensive upkeep or repairs, but if it must be done, at least one should get value for money and the feeling that it was necessary. I get that from Mike.

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I spent a whole Saturday at the dealer on the west side (Orange Park) and it was really a drag. They had only a handful of cars, wanted to only give me $500 for my trade and when we went to test drive the vehicle they wanted to put me in (which I had already told them I did not want a white car, and it was white) it was dead. Not only was it dead but their battery jump pack was dead as well. I knew that had to be a sign.

I took the opportunity the next week to spend the day at Arlington Toyota on the southside. I had the totally opposite experience. From the minute I met T.C. Phelps, he made me feel like I was an important person. I was his number 1 customer. I told him what I wanted, they had plenty of cars on the lot, and by the time the afternoon was done, they had my business! I LOVE THESE GUYS! They also gave me $1100 for my trade! More than twice what the other dealer was willing to give me. Arlington worked with me no matter what I wanted or how I wanted my deal. They matched my "shopped and approved" interest rate. They got my payments where I wanted them to be. They gave me discounts to get me there. They went ABOVE AND BEYOND to get my business. I made up my mind there and then, if I ever need another vehicle, I will call T.C. first, before I run all over town again!

If you need a new or used vehicle, RUN don't walk, to Arlington Toyota. Call T.C. and tell him Tara sent you!

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I enjoyed working with every person I met at this dealership. It truly was a pleasure doing business. I have not been to a car dealership where I felt at ease with everyone. It really is a southern thing at Arlington. I would gladly go back the next time I want another car. I will recommend it.

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Alish'a introduced me to mike for my finances. I told mike how coggin Toyota treated me poorly with the OTD price I requested. Not only did mike meet my OTD price but he lowered it by 1000! Very professional, answered every question when ordering my Tacoma.

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I was shopping around for a new prius and got the run around from another dealership closer to me in St. Augustine. A relative had recently purchased a toyota from Arlington and had a good experience so she called them for me. I quickly got a response with a fair price for a new prius. Because I had just been told by the other dealer that a price like that was impossible and no dealers actually sell the car for anywhere near the price I wanted, I was skeptical, even though Robert was very nice on the phone. The other dealership said Arlington added on many extras for customers to pay for and had a huge advertising fee that they passed on. This was not the case at all. The price quoted to me was truly "out the door" and nothing more was added--no hidden fees. The apr, the price, the car--everything was just as Robert said. This should be a given but from my experience elsewhere it is not! I came in and everyone was friendly and polite. I heard no crazy and overbearing sales people, even though it was crowded. I filled out paperwork--easy. The only slight glitch was that they would have to get the car I wanted from another dealership in a different town (and I was told this in advance when I got the quote on the phone). The next day when my car came in Robert drove half way to meet me and pick up my old car that I was trading in (another plus--I wasn't sure I was going to trade in my old car but they gave me a fair price with no hassle so I did). He showed me a few little things about the car and made sure I was comfortable, and that was it!

Because I first had the total opposite kind of experience, it made me really appreciate my service at Arlington Toyota and especially the service Robert Cotney gave me. I love my new car and definitely recommend this dealer and salesperson.

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I found the highlander i wanted on their web site.. and then called in and talked to kelly told her the highlander i wanted and color. It was wonderful dealing with someone that did not pressure me to come in and TEST DRIVE . She sent me a print out of the car and the out the door price. I came in and delt with Robert and he was very professional and not pushy at all. He was very patient and showed me all the highlanders they had in stock and helped me make an informed purchase and also helped me with all the new toys on my car.. He and kelly were both great the way i like to buy a car ....called called Keith Pierson before and i was completly turned off by their tactics .. felt like i had to take a bath after i got off the phone with that sales men .. i hate the closing questions .. when can u come in for a test drive? why would i need a test drive ... guess i know about the car i am calling to purchase!! Robert has followed up with me and answered all my questions.. i will buy from this dealership again and recommend to all my friends THANKS THANKS THANKS

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I have driven Toyotas for about 15 years now. We bought our first Sequoia from Arlington Toyota in 2002. Even though we have since moved to Tennessee, I drove back to Jacksonville and just purchased our third one from Arlington. We did look in our area, but we just couldn't beat the deal we got from Robert at Arlington. I drove down from TN and picked up the vehicle on a quick trip. Robert did everything he could to accommodate my husband and I, it was a great experience and worth the trip.

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