Arlington Toyota Scion

Arlington Toyota Scion
10939 Atlantic Blvd
Jacksonville, Florida 32225
(904) 721-3000

Manufacturers: Toyota, Scion

ArlingtonToyotaTile
Most Reviewed Employees
Robert Cotney Robert Cotney
Sales Professional
Alicia Bergeron Alicia Bergeron
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free WiFi
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines


Twenty-Four Month Rating: 4.7/5
117 Reviews
Arlington Toyota Scion

Overall Score: 5 Star Rating4.7



About Arlington Toyota Scion
Certified: Arlington Toyota Scion
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Arlington Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


dubandbelle
5/12/2012 9:25:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Woody Mattar

My Review of Arlington Toyota Scion:
The buying experience here is worlds apart from what my wife and I had experienced elsewhere - in a good way. We had been so disgruntled with the car shopping "game" we had endured over the past year or two, I admittedly had began walking into dealerships expecting to be turned off by a slick sales effort that would have me ready to walk out and never come back.

I should first mention we were able to find the exact used vehicle we had been looking for and what was certainly a fair price.

We were never once pressured or hassled during the two previous visit we made before coming back to buy. We were fortunate to meet Woody Mattar. in the sales lot, as he was a pleasure to work with and accommodating of our questions, concerns and the fact we wanted time to mull over our potential purchase. It is rare to see such patience and willingness to help a customer, considering several salesman at other dealerships we visited tried to get us to "talk numbers" within 5 minutes of stepping on the lot.

Woody appeared to understand this is a major purchase for a couple with a young child. When we came ready to buy, we were still treated as well as before we agreed to sign. Juan V. made the financial paperwork a breeze and the process was very transparent. If how these two men treated us is indicative of the rest of the sales staff and philosophy of Arlington Toyota, we'll be right back when time for our next purchase.

And, for a change, I've had a reason to brag on a dealership to friends and family.

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mrbaron
5/7/2012 9:32:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Cotney

My Review of Arlington Toyota Scion:
From the time we phoned to check current inventory to the time we drove off the lot in our new Sienna, Mr. Cotney was undeniably transparent and beneficent. We believe that his detailed attention to our needs far exceeded any of our previous car buying experiences and we will have a lasting memory of our time at Arlington Toyota. To God be all the glory. Thank you Mr. Cotney.

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clbowers33
5/7/2012 2:45:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Cotney

My Review of Arlington Toyota Scion:
Our purchase at Arlington Toyota went very smooth because of Robert. He is a very straight forward no pressure sales person. We had specific guidelines on what we wanted in a vehicle and Robert continued to work with us until he found what we wanted. He listens very well and seemed to understand us as a customer. When we decide to purchase another new vehicle I will be looking up Robert.

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twocamrys
4/24/2012 6:08:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Cotney

My Review of Arlington Toyota Scion:
I cannot tell you how impressed I was with your dealership. My salesman, Robert Cotney, is by far the best car salesman that I have experienced. My husband hates to be involved in this process and Robert understood that from the beginning. I have purchased our cars for 35 years. The customer service provided by Robert impressed our family and my coworkers when Robert came to my office to finish some last minute details on both cars. My husband even said " we need to remember his name". My husband didn't need to come to the dealership and that made him happy.

We love our two cars. We have a Toyota dealership near our home but your dealership won me over.

Thank you. You must train your salesmen well. The attention to customer needs ( me not missing work) and the fact that I didn't feel pressured by tactics to make the sale. Just professional and knowledgeable about the cars. When I arrived at the dealership, I was always greeted and walked to where Robert was. Good job.

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Cappy2day
4/2/2012 8:35:25 AM

Overall Score: 2 Star Rating   1.7  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Steve Martin

My Review of Arlington Toyota Scion:
Totally misrepresented the transaction, and did not honer delivering the title of the vechicle after buyer took posssession asked for vechicle back and gave trade back to buyer once buyer realized that terms of transaction were to change.
Wasted customer much time and expense. Worst experience I ever had buying cars for
50 years!

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lwurn
2/25/2012 3:27:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Cotney

My Review of Arlington Toyota Scion:
Robert was very helpful. I feel I got the straight story from him on prices when I was looking for a new car for my father-in-law. In fact, I was able to verify that on the Internet.

At first, we thought we wouldn't be able to get the right car for dad, due to his large frame, and a limit on his finances. Robert worked hard to find a car, and create a deal that worked for all of us.

Following the sale, Robert even delivered the car (great, 'cause Dad is not very ambulatory), then followed up to make sure we got the licence plates installed, and all paperwork in order - a big deal since teh last car was totaled, and towed away.

I have bought several cars from this dealer over teh last 20 years, and will likely do so again. When I do, I will ask for Robert Cotney, and hope he's still there!

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Braddhunter
2/24/2012 8:17:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Cotney

My Review of Arlington Toyota Scion:
Robert was great to deal with. He was knowledgeable, available and a consummate professional. This is my 3rd vehicle from this dealer. Every time I have made a purchase the level of service rises. Everyone was professional and on point. This is the place where I plan on continuing to buy my vehicles

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sbanner0319
2/23/2012 5:28:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Cotney

My Review of Arlington Toyota Scion:
Everything went smoothly. The Tundra was exactly what I expected and the price was perfect. I was looking for trucks for a while and my local Toyota dealership couldn't beat Arlington's price. I am one happy customer. I highly recommend them to anyone looking for a new car at a great price.

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lfg41
1/19/2012 11:59:36 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Cotney

My Review of Arlington Toyota Scion:
I stopped into Arlington Toyota to view the 2012 Sienna XLE. As I was looking around Robert Cotney asked if he could assist. Robert was extremely polite, answered all my questions and was very professional.

When I finally decided on the Sienna I called Robert to see if he could locate the type of vehicle I was searching for and of course structure a good deal.

What a pleasant surprise! Robert did it all!

I took delivery of my new vehicle yesterday and love the car. Just as important, Robert made the car buying experience a pleasure. I will not hesitate to refer friends and family to Robert. I will likely be a repeat customer for Robert.

Linda Irias

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haroldmina
12/31/2011 6:37:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Cotney

My Review of Arlington Toyota Scion:
Robert Cotney helped me all the way in deciding what car to get. Coming from a customized almost show car 2004 Chrysler PT Cruiser GT and having 22-month old daughter, I had to think about safety and security. I explained to Robert what I needed and he gave me all the option I can get. As a matter of fact, other dealerships would probably force you into something that you can't afford.

I decided to get a 2012 Toyota Camry and me and my family are very happy with it! I had told Robert several times how I love driving the car and how happy I am to land a decision on a brand new car.

The best experience I had when I came to Toyota and with Robert assisting me is that I didn't have to negotiate knee deep! Everything was smooth and like I said, Robert Cotney took care of everything and I just sat back and relaxed and before you know it, Robert was escorting me to the lot to pick the color of the car I wanted!

All in all it was a very pleasant experience and Mr. Robert Cotney made it possible.

Good job!

- Harold and Valerie

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