My Review Of Atlantic Chevrolet Cadillac:
We informed Greg the salesperson that due to extenuating circumstances we would have a limited schedule regarding pick up of our car. We then wanted to pick it up Tuesday then Thursday, but we were told we couldn't because not only was he off, but the financial manager was off. That was a lie- There are 4 Financial Managers.
The odometer had 30 miles on it. When we asked why, the financial manager said Greg had taken it for a ride.... hmmmm...awkward.
We asked Greg. He said he took it home to show his family.... wow..... I asked him if he replaced the gas.... he laughed!
Before getting the car we were told to see with Lisa the customer service rep. She spent our time together telling us how to fill out a survey, and that anything but a highest grade is considered a failure. She went as far as giving us a copy of it to make sure we gave our sales rep only the highest mark possible so he wouldn't fail. So our time with customer service was all about them, not us!
The brand new car was filthy on the outside and had scratches on. The inside door had foot marks on it and speaker had white dirt. My concern was that maybe it wasn't dirt, but damage to the speaker and if they couldn't get it off how would we? Greg bought it to the back 2 more times only to return with the same marks and now scratches on the car were more evident. He went and got a manager who agreed that this was not acceptable... both the dirt and scratches. He took it to the back and finally the car returned to us clean and scratch free. This entire time we were just walking around the parking lot feeling bad because we were being treated like we were being too picky and yet, this was taking hours of our time!
Greg goes over the car with us. He basically read us off the dashboard..... lights, horn, radio controls, etc. He pairs our phones. He tells us if we drift into a lane the car will beep and we will see the car we are drifting into into the side mirror. I ask , what if the car is drifting towards us. He said he didn't believe the system would work that way Really? So wrong! Any car in a blind spot shows up in the mirrors and the car only beeps in reverse. He didn't cover anything that wasn't typical in a car such as the Side Blind Zone Alert. the automatic remote start, the on star app, (which he told us was for 6 months and that the sticker was wrong.... he was wrong), the seeming lack of a phone contact list ability, etc.
We arrived at 445 pm and we were there until 730 pm. Truly a disappointing, frustrating experience. And no apologies on anyone's part.
The next day my husband realizes he left his sunglasses in the car. He calls and Greg tells him we had also left our easy pass and a CD. Too bad he didn't call us. Anyway, the sunglasses were missing from the car..... Really? And then the topper comes.... Instead of an oh by the way, sorry for your inconvenience, sorry for all the time you spent here, sorry for all the wrong information I gave, sorry of all the time you now have to spend on youtube learning about your new car.... he says, "Get your car dirty yet?" Really? What kind of person just wants to make you feel bad, delivers a below par product, drives your brand new car and laughs about it, etc and what kind of business lets him continue to work there?
I called on Monday only to find that Cadillac wont let you speak to anyone higher than the manager of the store. So I did. He offered me a free tank of gas, he offered to have a "Cadillac specialist" come down to my business to teach me about the car and he have me his cell phone number. He gave it to me because I told him that I now would feel very uncomfortable having the car serviced there. He said he would take care of it personally. However, I felt like the person that sends back there food and has to worry about what happens in the back! And, if they couldn't get a car door clean the first or second time, how would they do servicing the car?
The next day we got a call from Lisa the customer service rep. She left a message that she heard we weren't happy and wanted to know what happened. Well, here you go Lisa!
As a business owner I learned a long time ago that you can give people back money, but you can't give them back there time. Atlantic Cadillac doesn't seem to value the customer's time. From the lack of cleanliness, to the customer service survey, to letting a non-specialist sell me a car and waste my time with wrong information, etc. The manager was the only professional, but I say that based only on his words, not the way the dealership is run.
We heard that the Atlantic Group dealerships had a bad reputation. Our mistake was not going elsewhere. We purchased another vehicle for my husband that same week. We met with customer service after going over the new car and being asked about the experience and if we had any further questions. We didn't. The salesman went over every detail, the car was clean and scratch free and we were in and out in 30 minutes. To top it, they thanked us for our purchase.
Going to Atlantic Cadillac was truly a disheartening, disappointing experience. I hope someone reading this review chooses to go elsewhere and is able to enjoy the excitement of buying a new Caddy!
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