Volkswagen of West Islip

This dealship is the best . I give them ten . Especially Pablo Courtade in Sales and leasing Consultant . Love my New 2024 Atlas Crosssport. My first Altas was leased now my sec I give them ten . Especially Pablo Courtade in Sales and leasing Consultant . Love my New 2024 Atlas Crosssport. My first Altas was leased now my second one decided to finance because I love the vehicle. Thank you Pablo Courtade you are amazing salesman . More

They had a car I was interested in. Communicated with folks there the whole week. Set up an appointment on Saturday. Sent a mechanic to check out the car. I spent about $250 for the ser Communicated with folks there the whole week. Set up an appointment on Saturday. Sent a mechanic to check out the car. I spent about $250 for the service. Got the okay. Called to confirm I was going to the dealership and running a little late, it was pouring rain and the belt parkway was flooded. It takes over an hour and a half to get there. Once there was told they sold the car earlier in the day. Communication at the dealership is obviously highly disorganized. I don't know if dishonorable or disorganized or simply incompetent salesperson but I lost a big chunk of my only day off. All they could offer was an apology. Not even a courtesy email with an apology and/or offer to rectify the situation with another deal. What happen to professionalism and customer service? More

Oddly enough I purchased a Camaro SS (must have been a trade in) from this Dealership. It was the right car at the right time in the right place. The Staff was friendly, and my salesperson, Dean, was very trade in) from this Dealership. It was the right car at the right time in the right place. The Staff was friendly, and my salesperson, Dean, was very helpful. I have had the car for just over a month so far and its been fantastic. Hope you all have the same experience I did. More

I have bought many cars in my life, (about 1 car every 2 years) and I have never been met with a salesmen that I can truly trust until I met with Miguel Moreno. He went ABOVE and beyond for me and got me an years) and I have never been met with a salesmen that I can truly trust until I met with Miguel Moreno. He went ABOVE and beyond for me and got me an amazing car! He listened to my needs, and what I wanted out of a car and he matched me with exactly that! I am extremely grateful for all of his hard work and everything he was able to do for me. I’m a customer of his for life. More

Dropped my vehicle off to be serviced due to check engine light being on the vehicle. Mind me a purchased? It less than 3 months prior was sold and extended warranty and it was told after they looked at the light being on the vehicle. Mind me a purchased? It less than 3 months prior was sold and extended warranty and it was told after they looked at the car that it was just a battery and that the extended warranty would not cover the diagnostics of $199 due to the lack of communication of Joe the service manager I had to pay $199 on top of a battery that they charged me $300 for I would stay clear of this dealership. They are very dishonest and very nasty. They contacted me that my vehicle is ready. I went down there, paid for the service and it took them over 25 minutes to get the keys to the car and bring my car around to the front and the service employee got nasty and told us to bring the car to toyota mind me. We bought the car at the Volkswagen dealer 3 months prior More

Miguel was easy to work with and very accommodating. The process of leasing the vehicle, however, was painfully slow. In total, it took about 5 hours at the dealership which was less than ideal. The process of leasing the vehicle, however, was painfully slow. In total, it took about 5 hours at the dealership which was less than ideal. More

Miguel was a pleasure to work with! To be honest, we had been there 2 times and sat with 2 different salesman. We were getting ready to walk out and go to a different dealership and Mig To be honest, we had been there 2 times and sat with 2 different salesman. We were getting ready to walk out and go to a different dealership and Miguel saved the day. If you go to VW of West Islip, be sure to ask for Miguel, you won’t be disappointed. More

Run, don't walk away from this dealership. The Finance manager is a liar. The terms I was told and agreed to verbally were not the terms they put on the contract. I had a huge fight with them The Finance manager is a liar. The terms I was told and agreed to verbally were not the terms they put on the contract. I had a huge fight with them to change everything back. I will never step foot in that dealership again! More

Miguel Moreno was great and extremely helpful. So professional and kind. Such an easy experience. So professional and kind. Such an easy experience. More

Miguel made the process of buying a car very easy. He exceeded our expectations and represents a true salesman who wants the best for his customers. I recommend Volkswagen of West Islip to anyone look He exceeded our expectations and represents a true salesman who wants the best for his customers. I recommend Volkswagen of West Islip to anyone looking to buy a car. More