In May 2011, my fiance' purchased a used car from Aubrey Alexander Toyota. The car is a 2006 Ford Focus. He was looking for a used car for driving to and from work, and he definitely wanted something used, as he is a construction worker, and would be getting the car pretty dirty, as well as amassing a lot of miles on the vehicle. He and I both explained this to the salesman who sold us the car. My fiance' asked about the warranty on the car, and was told that it only included a 30 day/1000 mile warranty. However, our salesman assured us that they would take care of their customers; that if we had problems with the car, they would take care of it for us. He insisted the car was in excellent condition, as it had recently been completely looked over by the garage.
So my fiance' purchased the car for $8300. With taxes that put the purchase price somewhere around $10,000. After driving the car for a week, my fiance' realized there was something wrong with the transmission. And as he has worked on cars in the past, I tend to trust what he says about them. So he took the car back into the dealership (since it was still under warranty) and told them abut the transmission problems. The garage called a few hours later and insisted there was nothing wrong with the car at all. So as per their recommendation, my fiance' continued to drive the car to work.
Now about 2 months later he is STILL having nothing but problems with the vehicle. The transmission problems simply continued to get worse the longer he drove the car. Now the transmission slips constantly. When trying to accelerate, the transmission frequently seems to get stuck in a gear. So my fiance' went ahead and checked the fluid level of the transmission. When he pulled out the dipstick, he found that the tip of the dipstick was broken. So he assumed that the broken piece of the dipstick was most likely in the transmission, causing these problems. So he called the dealership again. They agreed to look at it.
Two hours after dropping the car off at the dealership's garage he received a call. They informed him that, the dipstick wasn't broken when they looked at it two months prior, so they weren't liable. The only way they would consent to do any work on the vehicle was if we paid them to do the work. This wouldn't be an issue for us except that we had been telling them practically since we got the car that there was something wrong with the transmission. Perhaps they simply should have done the work on the transmission when we asked them to.
Now we are stuck with a car that has nothing but problems. My fiance' drives almost 1000 miles a week between his job sites, and he doesn't even have a dependable vehicle for that now. Yet we are still making the monthly car payments on the car, and now stuck with either garage bills, or doing the work ourselves. This is NOT what the case should be when purchasing a used vehicle from a dealership. A person should be able to expect the vehicle to be in good working order, especially when the workers at the dealership are reassuring you that this is the case.
This is what Aubrey Alexander Toyota says on their Facebook page:
“Aubrey Alexander Toyota in Selinsgrove, PA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards.”
This has not been the type of service that we have received. I am completely disgusted with this dealership and intend to inform everyone possible about this, in order to save other people from making such a costly mistake as we did. Clearly, Aubrey Alexander Toyota does NOT care about their customers at all, regardless of what they claim.
Woman who works in the service department.
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