I bought a brand new 2010 Toyota Corolla in May of 2010(treated myself a new car for graduating from college and getting a full time job!) My sales person was Tony DeLong. I picked up the car on the evening of May 13, 2010. The next day, I found out that there is a hole in the driver's seat. I went back to the dealership and told about the problem. They told me that they knew about the hole but didn't tell me. They told me to come back in a few months since the car is new and they didn't have the seat cover yet. A few days later, I was driving to New Jersey for my new job and the front spoilers fell off. I pulled over the car and called the dealership and asked for Tony DeLong. I told him that spoilers fell off! He said to go to the toyota of hackensack for inspection. I did. after a few months they got back to me to offer me $200 compensation for spoilers and driver seat. I told them I do not want the money but I do expect my car to be new as I purchased it as a new car and it needs to be repaired. They said, $200 dollar is all they can do. I asked if I can go to the dealership in hackensack to repair it, they said they won't reimburse for that if it goes over $200 dollars. I rejected the $200. So I was busy at my new job and was also studying for my masters, I totally forgot. Here I am, two years after. frustrated and felt ripped off because I just repaired the front spoilers and it cost me $500 for parts and labor. The driver seat still has the whole. I called toyota customer experience, they said that it was a sales matter and aubrey alexander is the one to make the decision. I called aubrey alexander back to tell them the story. They said since I declined the $200 back in 2010. The won't offer me anything now. I callend customer experience. They told me that the final decision is that they can't do anyting about it. Toyota is my first and last car now due to their underwhelming service and low quality/defective car. When you buy a car from these folks, please do not make the mistake I made: Check the new car for every bit of angle you can possibly see in naked eyes and make sure check it TEN times before you drive that car out the dealership parking lot. I will never ever buy a toyota again.
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