Audi Danbury

We had a great experience at Audi Danbury. Our Service Advisor, Dash, was super knowledgable and helpful. Based on a comment I made, he immediately knew there were bigger issues with my vehi Our Service Advisor, Dash, was super knowledgable and helpful. Based on a comment I made, he immediately knew there were bigger issues with my vehicle than the service that was originally booked. He was able to get me a diagnostic and quote fairly quickly and knew that I was going to need a loaner for the duration of the repair. I originally was going to wait for the repair, but because it was more extensive than I realized, I ended up having to reschedule. Dash worked with me to figure out how best to proceed so that my car was safe to drive until he could order parts and secure a courtesy car. He communicated effectively and put my concerns to rest about timing etc, and overall it was as painless as getting a car fixed/serviced can be. Dash even helped us figure out an issue with our navigation connectivity and his help was so appreciated! We've been to several Audi dealerships over the years for service, this is one of the best! More

Great service sales people are also very good and accommodating . Would recommend dealerships to friend accommodating . Would recommend dealerships to friend More

I recently had the pleasure of purchasing an Audi from Mark Kline, and I must say, it was an exceptional experience from start to finish. Mark is a true professional in every sense of the word. He underst Mark Kline, and I must say, it was an exceptional experience from start to finish. Mark is a true professional in every sense of the word. He understood exactly what I was looking for and worked tirelessly to get me the deal I wanted, without any of the usual hassle you might expect when buying a car. What really set Mark apart was his attention to detail and his commitment to customer service. He took care of everything promptly, ensuring that the entire process was as smooth and stress-free as possible. Mark stayed in touch throughout, keeping me informed every step of the way, which I greatly appreciated. But his service didn’t stop once the sale was completed. Mark followed up with me after I took possession of my Audi to make sure all was well and that I was completely satisfied with my purchase. It’s clear that he genuinely cares about his clients and goes above and beyond to ensure they are happy. If you’re in the market for an Audi, I highly recommend reaching out to Mark Kline. His professionalism, dedication, and outstanding customer service have truly made a lasting impression on me. Thank you, Mark, for such a wonderful buying experience! More

We have owned a 2001 allroad, two 2006 A45, 2010 A4 sedan, 2010 A4 avant, 2013 S4, and 2011 Q5 which was bought brand new and maintained 100% at the dealership. An independent shop recently found that sedan, 2010 A4 avant, 2013 S4, and 2011 Q5 which was bought brand new and maintained 100% at the dealership. An independent shop recently found that the Q5 rear subframe is rotting away into dust and the car is unsafe to drive. Despite the car being in otherwise mint condition, our decades long loyalty to Audi, and having spent a fortune maintaining at the dealership, Audi will not do anything to help with this ~$7000 dollar repair. Encountered a similar issue with our Mercedes Benz C300 - Mercedes-Benz covers replacement of subframe in full. Very sad to say to STAY AWAY from Audi- they do NOT stand behind their cars, or show any appreciation for loyal customers. Audi Danbury Service Dept is excellent , but Audi USA sucks… More

Quoted us $300 for repairs and when my husband picked up the car it was an $1100 bill. When he questioned it he was told “Nate” could answer but he wasn’t there. How is it that they can charge more than tri the car it was an $1100 bill. When he questioned it he was told “Nate” could answer but he wasn’t there. How is it that they can charge more than triple the amount and tell you no one can explain it? Awful service. More

Wonderful experience purchasing a car at weeks pre owned. I worked with Steve Mortati and I can’t say enough good things. He treated me with gold star service the moment I walked in. He handled the process t I worked with Steve Mortati and I can’t say enough good things. He treated me with gold star service the moment I walked in. He handled the process to the highest standard every step of the way. I also traded in a vehicle of mine and he worked with me on the numbers so that I was as comfortable as possible with the outcome. Can’t say enough good things. If you’re in the market for a car and have the pleasure of going to weeks, make sure you ask for Steve because you won’t be disappointed! More

The absolute worst “service“ center I’ve ever encountered. I was stuck going here for the past 4 years because he had services we already paid for, and just horrible service. then today, we s encountered. I was stuck going here for the past 4 years because he had services we already paid for, and just horrible service. then today, we still had one more oil change and maintenance and they just told my wife that they will be charging us now. I’m going to file a formal complaint with Audi against these crooks. We left and will get service elsewhere. stay far far away from this place! More

Extremely sloppy work (car handed back to me with same issues I thought would have been addressed) and extremely poor customer service follow-up (multiple phone calls and emails ignored). Not fair to issues I thought would have been addressed) and extremely poor customer service follow-up (multiple phone calls and emails ignored). Not fair to rate the service rep I worked with since technicians were the ones who screwed up and Audi middle management has ignored my requests for a refund. So please ignore the 1 star rating I was forced to give Al Cretacci. Not much else to say but enter Audi Danbury at your own risk. More

I am always happy with my appointments here! I came today & thought I had an online appt, but somehow it didn't go through, but Gabriel was able to get me in anyway & arranged for a rental too! I came today & thought I had an online appt, but somehow it didn't go through, but Gabriel was able to get me in anyway & arranged for a rental too! Also the coffee & snack center is a plus! More

I submitted a request for information regarding a specific Q5 vehicle. I received a timely response via email with the information I requested from Aaron Schlemmer, a salesperson. Aaron, as well as M specific Q5 vehicle. I received a timely response via email with the information I requested from Aaron Schlemmer, a salesperson. Aaron, as well as Michael Fell, a sales manager provided great service. I am very happy I decided to purchase my new vehicle at this dealership. More