When you contact a dealership of any manufacturer regarding service issues (particularly one which claims to offer a high-level prestige product) you expect to be treated with at least a minimum degree of concern.
This is not the case with Audi of Jacksonville-- they don't even bother to act as though they care-- they simply make it obvious they would rather be elsewhere and make you feel they are doing you a favor by talking to you. Aloof and uninformative responses are not acceptable at the local grocery store let alone here; I suspect that a lack of knowledge and/or poor training is the basis of their poor customer skills, but whatever the cause(s), management is clearly at equal or greater fault for failing to monitor crucially important interaction with customers.
From my early years of owning Hondas and Nissans to the last 20-or so years of having Infinitis and a BMW, I was always made to feel appreciated through consistent efforts to accommodate my needs. I recently purchased a meticulously cared for A5 (I loved the design), with the 3.2L FSI engine. The car had a very low mileage-to age-ratio and had always been serviced in advance of Audi's scheduled intervals. However, all prior service had been skillfully and cheerfully provided at a dealer in North Carolina and the car had not been subjected to the unenthused staff at Audi of Jacksonville. Recently, I noticed that my fuel mileage and overall engine performance fell off dramatically and an online search revealed carbon buildup to be the most likely culprit. Further research indicated that Audi had extended it's warranty for carbon buildup on these engine beginning with model year 2009, so I called the Service Dept. of the above dealer. The young man I spoke to sounded utterly bored, had little to no knowledge of the warranty extension and apparently didn't have the ability or desire to search his database for the information. His only comment was that I should bring the car in (almost 2-hours round trip) so they could check engine codes. When I pursued specific information about the warranty extension, his tone became terse and he repeatedly said I needed to restate what I was seeking. I finally asked if the VIN would help and when I provided it he said "Not covered." When I asked why given that my car met all criteria I had read about he said "I don't know-- call Audi" (I thought I had).
This is not the first bad experience I've had with this dealership's service dept., and it's unfortunate that their unprofessional behavior has pretty much made me decide against purchasing another Audi in the future.