I don't think they know how to use a phone. I dropped my car off for some simple repairs, yet when I left, I still had the problems.Not sure if they are scamming the warranty system, but it sure seems like it. I had called to check on the car if i could pick it up or they needed more time. I called three times over the day and not one person that i left a message with called me back. It could be as simple as giving a generic response, i would have been completely satisfied. It seems chatting to each other about customers was more important. what is extremely annoying is not the repairs were not competed, i can just go to herb chambers and they will have no problem fixing it, it is the fact i was LIED to by a member of the service department. The person took my name and number and said "someone will call within the next few minutes." Hours later I had to call again and at that point i just drove to the service department to pick up my car. I now, still, have to get my car fixed.