My Review Of Audi West Houston:
Absolutely abysmal experience with sales. Played the classic bait and switch game on us, wasted our time. Do not expect a transparent deal, and don't bother trying to deal with them via phone or internet. There is a REASON why the reviews of the Sonic Automotive dealerships (including Momentum) are consistently rotten. Their behavior may be legal, but it's far from ethical.
Be sure you check their rating with the BBB before you decide to do business.
I contacted Dana, the internet director at the dealership via email to arrange a test drive of a new A4. After being stood up, without any excuse, I was helped helped by someone who was marginally uninformed about the product. I contacted Dana the next day and was able to successfully negotiate (I thought) a deal on a specific car; we confirmed the numbers via telephone and discussed financing -- I was assured that they could beat my bank's rate. I told them the deal was acceptable and that I would be there within the hour to finish the paperwork. At this point I was informed that someone else was interested in the car and it was being test driven, so I "should hurry if I was interested."
Upon arriving, I was allowed to test drive the car, and Vern demonstrated its features, because the other buyer's "deal wasn't firm." After being assured that the car was ours, suddenly, it was sold again, but miraculously, another vehicle at a significantly higher price was still available. When I assured them that there were no other vehicles on the lot that met both my price and feature requirements, the original car (again miraculously) became available.
When the paperwork arrived, the price was NOT what was agreed to, the payment was over 100$/month higher than I had calculated, and the salesman "didn't know" what interest rate was used. (I had advised them prior to this that I had outside financing at ~4%; I later calculated their rate to be in excess of 7%). They feigned poor communication with my original contact at the dealership as the reason for these "errors."
During this time, I observed 2 other sets of people test drive the car that was promised to me. I can only imagine that they'd been given the same bait-and-switch treatment. At this point I demanded the keys to my trade in, and the Vern and Joe (sales manager) both had the audacity to appear shocked. The only thing I can say good about this dealership is they gave me back the keys quickly, probably because they thought I was about to blow a gasket in the middle of the showroom.
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