I purchased a used car from Audi West Houston. This is the first time that I purchased a car without actually seeing it first because I live in Florida. I purchased a 2009 Acura RL and it was priced well. My experience with the sales person was less than pleasant as he always made excuses that he was busy and almost acted like I was hassling him because I wanted to purchase this car. It took almost 3 days just to establish the final purchase agreement with the correct numbers. It was then another week before I could get the car shipped to me with continued excuses. I am sorry that I keep saying excuses, but they were just that. I am not very tolerant of excuses when I know they are just that. I am a manager of a busy local mortgage company and well understand the angle of customer service while under pressure. This salesman kept trying to feed me lines like I was clueless. Needless to say I finally got the car....I was pleased overall in receiving the car, BUT the car was shipped without being detailed at all and looked like it had been either sitting on the lot for 3 months without being touched other than the occasional test drive. I mean come on I am buying a LUXURY car and you would think I would at least get a detail??? Within 1 week of getting the car I had to pay for a decent detail ($120), buy a new battery ($100), new windshield wipers ($20) and an oil change ($40). So I had to come out of pocket $280 within a week of getting the car and most of these things should have been done at the dealership prior to shipping this car to me. I am a reasonable person and was disappointed by these extra expenses and called to speak with the manager or GM. After I was shuffled around about 8 different calls to numerous different full voice mailboxes I finally got the so-called GM on the phone. I explained my frustration and he was very calm and explained to me that he was just about to go into a meeting with the manager of the used car division and he assured me he would personally make sure I was called back to find a happy resolution Well here we are almost a week later and do you think I have received a call back??? You guessed it!!!! If you have to buy a car from here becasue the price is too good to pass I understand, but for any other reason I would highly recommend AVOIDING this dealership, it's sales people, management and any other advertising from them because I would not believe a thing they said.....dirty car dealers and I hate to say that because one of my best friends is in the business.

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This dealership is a huge RIP OFF, do not and I repeat DO NOT buy a vehicle here. We shopped around for a vehicle at a few Audi dealers, this dealership offered a price $250 less than any other, decided to purchase here on a Sunday. Time to sign papers, there is a $500 DEALER SERVICE CHARGE attached to bill, when inquired was first told it is a $500 fee on all foreign vehicles required to be collected as a tax, when inquired more, was told it was a fee approved by Texas DMV that the dealership must collect.

I informed finance guy that I will be calling Texas DMV to verify this, he said go ahead as he is 100% sure they can legally collect this $500. Monday, called Texas DMV, they are shocked, they said there is no approval by their office for this dealership to collect a $500 fee on any foreign owned vehicle. Texas DMV requested I file a complaint with their office.

I called this dealership after talking to Texas DMV, the finance guy said "oh, I was not aware that Texas DMV did not approve this, that is what I was told in training to say, you must talk to manager". Spoke with manager, told him what Texas DMV said - his answer was "well check with our corporate office, they have filed all the paper work allowing me to collect this $500". Called Audi's corporate office, they are shocked to hear about this - never filed any paper work for this dealership to collect this $500. Corporate office requested dealer give a refund, dealer is refusing. When pressed by Corporate as to what this $500 fee is for - manager finally admitted it's a fee for a loaner vehicle when servicing"

There were two other fees that we insisted be removed before signing papers. I wished I had waited one more day, called Texas DMV first but please do not let the same thing happen to you. DO NOT BUY A VEHICLE at AUDI West HOUSTON.

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My wife has an A4 coming off a lease. We were interested in a new Q5 because we are expecting our first child.

My wife made an appointment for Wednesday at noon. The dealership called and rescheduled to Saturday. When we arrived we were greeted very rudely and informed that we would have to wait for an unspecified amount of time to meet with Greg the Sales Manager. At the time we observed Greg sitting in his office with another sales associate. They did not appear to be very busy.

After waiting for a time we inquired how much longer the wait would be. Greg came out and explained that "Audi is the hottest car in the world right now" and that they "do not normally take appointments on the weekends". I explained we had a confirmed appointment. Greg said we would just have to wait in a very condescending manner.

After considering our discussion I thanked Greg for making our car buying decision easier and we headed to a competitors lot.

I would recommend West Houston Audi to anyone.

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Overall, I have received very good sales support and service from Audi West. I am very pleased with my new vehicle and the service personnel have been taking good care of the car each time I come in. The whole team is very courteous.

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Multiple vistas for same problem; no cling back; lack of caring even when complained to service manager and dealership manager. Shame for a luxury brand and car paid for more than 50K.

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Went to this dealer ready to purchase a Q5 they had on the lot. First, they lo-balled us on our trade in offer on our A4(no surprise). Their explanation for that is that they have to sell it as Certified Pre-owned and that costs money. Sorry, but that's your expense, not mine. Also, when you BUY a CPO car, you pay more, so they are double dipping there. We had gotten an offer from Carmax for $2500 more, so that was not an issue, we were going to proceed with the purchase. When we were presented with the invoice, there were additional charges that are pure profit and not charged by other dealers: $500 for their "Dealer Service" program, which is a fee they charge each customer to pay for their loaner cars. $297 for etching the VIN # on the glass, which is already done. Their admin/doc fees are also inflated, making the total price almost $1000 more. We left, and went to North Houston Audi, owned by Sewell, and ordered our Q5 from them. Audi West and Momentum Audi are both owned by the same company. Obviously business is good since they didn't seem to work with us to earn our business and didn't seem to care we went elsewhere. Avoid at all costs.

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Service department not responsive to returning calls and could be more friendly. Left messages with receptionest and salesman but no return calls from them or service department for four days. Finally service guy returns call but gives me name Frank and when I call back asking for Frank no one there by that name. My 2010 Q5 is 6 months old with 1200 miles, I hope all future service calls are more responsive than the first one.

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Horrible experience with service dept.! They had no idea what was wrong with my TT. So they started telling me different things I needed fixed. I got a couple of them fixed, and the problem was still there. Aren't they supposed to be experts on Audis? It takes them forever to get in touch with you. I never would have went there if I had read any of these ratings first. Next time I will do my research! STAY AWAY!!

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Summary:
Absolutely abysmal experience with sales. Played the classic bait and switch game on us, wasted our time. Do not expect a transparent deal, and don't bother trying to deal with them via phone or internet. There is a REASON why the reviews of the Sonic Automotive dealerships (including Momentum) are consistently rotten. Their behavior may be legal, but it's far from ethical.

Be sure you check their rating with the BBB before you decide to do business.

http://www.bbb.org/houston/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-in-houston-tx-2758/

Details:
I contacted Dana, the internet director at the dealership via email to arrange a test drive of a new A4. After being stood up, without any excuse, I was helped helped by someone who was marginally uninformed about the product. I contacted Dana the next day and was able to successfully negotiate (I thought) a deal on a specific car; we confirmed the numbers via telephone and discussed financing -- I was assured that they could beat my bank's rate. I told them the deal was acceptable and that I would be there within the hour to finish the paperwork. At this point I was informed that someone else was interested in the car and it was being test driven, so I "should hurry if I was interested."

Upon arriving, I was allowed to test drive the car, and Vern demonstrated its features, because the other buyer's "deal wasn't firm." After being assured that the car was ours, suddenly, it was sold again, but miraculously, another vehicle at a significantly higher price was still available. When I assured them that there were no other vehicles on the lot that met both my price and feature requirements, the original car (again miraculously) became available.

When the paperwork arrived, the price was NOT what was agreed to, the payment was over 100$/month higher than I had calculated, and the salesman "didn't know" what interest rate was used. (I had advised them prior to this that I had outside financing at ~4%; I later calculated their rate to be in excess of 7%). They feigned poor communication with my original contact at the dealership as the reason for these "errors."

During this time, I observed 2 other sets of people test drive the car that was promised to me. I can only imagine that they'd been given the same bait-and-switch treatment. At this point I demanded the keys to my trade in, and the Vern and Joe (sales manager) both had the audacity to appear shocked. The only thing I can say good about this dealership is they gave me back the keys quickly, probably because they thought I was about to blow a gasket in the middle of the showroom.

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Brought my CPO Audi in for a problem with water in the passenger side floor. Was told that they would not fix it under warranty because the part had been tampered with. I had owned the car 3 weeks, the car was still under factory warranty. I had also mentioned I had something rattling in the back of the car, they told me that another dealer had done the work improperly, even though it was an Audi dealer, they would not fix the work under warranty. I will never bring my car to this dealer again.

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