It’s been a long time since I've bought a car. I generally buy used, care for them as best as I can, and drive them as long as I can. Historically, I’m an old Subaru wagon fan. If you know Subaru’s, think Loyal, Legacy, and Outback. My most recent Outback has been showing signs of not being worthy for my primary car (too many strange repairs such as dry rotting gas lines, which I fixed, but it is at the point of what’s next?), so I began my research five months ago for what to look for next. Family and friends were quick to help give me their opinions and they were wide in the range: Subaru, Mazda, Nissan, Benz, BMW, Lexus, Toyota, and Porsche. I knew this would be a big jump for me as I get older, it is not so easy to find a good used stick shift, as all of my past cars have been, and I would also have to give in to the technology age. So if I’m going to make the jump, might as well do it all the way. I had narrowed my choices down to two: A Lexus RX 350, or the Hybrid, RX 450h. Internet shopping has been a game changer for both consumers and dealers. Some good family owned dealers I know of have gone out of business because they could not adapt to the changing landscape of a consumer loaded with information and looking for the very best deal. As for consumers, well, there is such a thing as analysis paralysis. At some point you just have to make a decision. After decades of driving old basic mules, I was finally in a position where I could buy something a little better. I had talked to several dealers and a wholesaler in NJ. As a woman, I still am amazed how some fancy highly rated dealerships talk to and treat women. The first sign is they do not listen. I was getting tired of that routine. I knew what I wanted and I knew what my budget was. I was not likely to be talked into something outside of that budget range. I knew when I walked into the Audi Wynnewood used car office that this place was different. It was a warehouse. Not fancy, yet they offered me coffee. One even offered me a sandwich, and it was just what I needed at that time. It was not high pressure, but it was high volume, priced right and quick turnaround. If you see one that you like, be prepared to move on it fast. If you don’t, someone else will. My salesman was Mark Major, fairly new and not pictured on the website. He was hardworking, professional, polite and had a sense of humor. If he didn’t know the answer, he would ask or research it. Clearly the volume is high, so sometimes follow up is required, but manageable. Mark worked in a team with the others, Colvin and Howard and they were good too. The used car Manager, Howard, also impressed me. He knows cars. He knows fair price. He knows what he is doing, and he is fast and efficient, also very professional. I had some spare time where I was waiting for some things, and my observation is he also has an amazing passion for cars, and if there is a car that is not safe, he won’t let it be sold. I was also impressed with Paddy. He was one who checks to see things are running smoothly, and he is very funny, sincere, and cheerful. He makes sure you aren’t without coffee if you need it. He has a delightful way of taking any tension away. The young man who does all of the paper signing and financial part, was also a pleasure to work with. He explained everything I asked about, and was patient, again, no high pressure sales for any extras. All of the documents were accurate and the instructions of what I needed to do (purchased out of state) were correct. I had visited many other dealers in NJ before I came to this one, and I must say, this one fit my style the best. As for the used car that I bought, a RX 450h, it has been a joy to drive so far. I’ve had more people ask me about it, where I bought it and what did I pay for it, and most of the women I know want me to help them when it is time for them to find their next car. Even some men have asked if I would help them too. The first place I’ll look is the used car section of Audi Wynnewood to see if there is a car on their lot that matches what they want. I would recommend them and I would do business with them again. Howard offered me a good price on my old Subaru as a trade in, but in the end, I decided to keep it as a spare car. Two thumbs up for the used car portion of this dealership, but remember, buying a car is a two way situation. Ask for clarity, get a mechanic’s opinion on your prospective used car before you purchase, don’t expect the deal to be way over the top, and be good to your sales folks. It is not an easy living, and they work really hard for it.
I Recommend This Dealer:
Mark Major, Paddy, and the finance paperwork guy.
Did you find this review helpful?