Audi of Alexandria

Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Alexandria:
In the past I was an advocate for AUDI of Alexandria but my recent experience with the dealership's service department (and AUDI as a product) has turned me away from the car forever. Caveat Emptor, AUDI is a horribly produced car and has given me nothing but headaches since purchase.

My most recent dealings with AofA left me without a car for three months as they could not or would not deal with my extended warranty company. While not completely their fault -- the warranty company was overly excessive in their demands for breakdowns on all parts and labor, down to each bolt -- AofA lost sight of the real issue, customer service. I was forced to borrow others' vehicles all summer last year while AofA and the warranty company went back and forth over work orders. I felt that nobody looked out for my interests at the dealership and because of it I suffered horribly in terms of personal time dedicated to acting as a middlemn. This should have been AofA's responsibility.

I do not feel there was any deliberate malfeasance by AofA but the whole episode left me with a horrible taste in my mouth. Ultimately, their pitiful attempts to rectify the situation forced me to take over the process and go to the dealership personally to conduct a 3-way conference call between the dealer, warranty company, and myself.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Alexandria:
In the past I was an advocate for AUDI of Alexandria but my recent experience with the dealership's service department (and AUDI as a product) has turned me away from the car forever. Caveat Emptor, AUDI is a horribly produced car and has given me nothing but headaches since purchase.

My most recent dealings with AofA left me without a car for three months as they could not or would not deal with my extended warranty company. While not completely their fault -- the warranty company was overly excessive in their demands for breakdowns on all parts and labor, down to each bolt -- AofA lost sight of the real issue, customer service. I was forced to borrow others' vehicles all summer last year while AofA and the warranty company went back and forth over work orders. I felt that nobody looked out for my interests at the dealership and because of it I suffered horribly in terms of personal time dedicated to acting as a middlemn. This should have been AofA's responsibility.

I do not feel there was any deliberate malfeasance by AofA but the whole episode left me with a horrible taste in my mouth. Ultimately, their pitiful attempts to rectify the situation forced me to take over the process and go to the dealership personally to conduct a 3-way conference call between the dealer, warranty company, and myself.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Alexandria:
I bought my 2007 A3 here in early 2007. The purchase experience was reasonable enough, but the service after the fact has been abysmal. Audi of Alexandria REFUSED to install the audi accessory I-Pod adapter. I had it installed at another dealer (an hour away from my home). After a few months, the Radio stopped getting reception (static all the time). I returned to my local dealer (Audi of Alexandria), and they told me that they could work on my Radio under warranty because the I-Pod adapter was the cause, and Audi factory accessories installed by a dealer are only warranteed at the DEALER THAT INSTALLED THE ACCESSORY. What if I had moved across country?

I decided to live with a broken radio until my next major service, and since then have decided to sell the car (I've had it with Audi, I've taken this all the way to Audi USA, and had nothing but headaches). I decided that it would be BEST to sell a car with a working radio, and made and appointment at Audi of Alexandria for a final service (oil change, whistling sunroof, and minor driveline shimmy). I also told them I would pay to have the radio working, and to get started on it. They estimated 480 bucks to repair the radio, which I approved. They now have not yet completed the work (3rd day in the shop, originally promised 2 days), and they don't cover loaner cars (they use Hertz, not Audi) past 2 days.

ARRGGGHH.

They have systematically treated me poorly, overcharged me, and been disengenious. My experiences with this dealer have led me to sell my Audi and I must advise anyone looking at this dealer to avoid it. I also have lost faith in Audi USA, and will never purchase another Audi.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Alexandria:
Overall experience was appalingly bad.
Took our car in for a tire balance and they said our serpentine belt needed replacing. They kept the car for 5 days claiming problems negotiating with extended warranty company. When I contacted extended warranty people they informed me that Audi had not faxed over any paper work for them to review/pay on. When I informed the Audi dealer that they had slipped up on the pperwork, I received no apolgy but magically the car was suddenly ready in a few hours.

When we picked up the car the bill presented to us was 25%more than the quote. When we asked why we were told to pay or they could not release the car. I was told to pay today and call for a refund tomorrow. No explanation was offered. What angered me more was in the pile of paperwork was a sheet which clearly showed the original lower quote. We were made to pull up our own car from the service lot, even though people in queue after us had their cars pulled up. I guess that was their way of expressing displeasure at a customer questioning their unethical practices.

The following day trying to reach the manager I basically received the run around and till date no apology nor a refund.

Today I "googled" this dealer and was shocked to see the number of complaints for fraudulent services and inflated repair bills. Do your research before being gauged by this unethical dealer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Alexandria:
I live next door to this dealership and I feel very sorry for Audi owners. I will never buy an Audi because of the horrible things I see.

First of all, the mechanics drive all the cars that have been brought in for service. That part is fine, but they're driving them to McDonald's and 7-11, stop and get food, and then come back eating in the cars. That's it. I've followed them and seen it happen.

Second, the little bit they do drive, they are driving like maniacs. A mechanic once drove an Audi out of the garage into another car. I saw it happen and I saw them doing body work on both cars the next day. I hope they told the owners about it.

The carwashes they give before returning cars are actually forbidden by zoning. So the driveway is totally torn up because of the water damage. The alignment on my car is constantly messed up because of this. Of course, the mechanics drive the cars in for service at high speeds over the potholes.

The mechanics also spend about three hours a day in nice weather playing football in the driveway. I can't tell you how many times I have seen a football or a mechanic slam into the hood of a car left there for service.

Not to mention, they are incredibly rude. They park cars brought in for service in the fire lane. I've started calling the fire department. I am pretty sure the owners will be ticketed, rather than the dealership. The old service manager, who no longer works there, was the rudest person imaginable.

Their employees park in the apartment building lot, even though they are not supposed to. When the glass repair subcontractor comes, they do it in the apartment lot, even blocking in residents cars. The day my grandmother died, I had to wait an extra 2 hours to leave my apartment because a mechanic had instructed a tow truck driver to drop a car off behind my car, and they wouldn't move it, even though I was sobbing in their office asking them to move it so I could go see my mom.

They are absolutely terrible, horrible human beings. Whenever I have complained about any of the behaviors (and I have photos of these things now!), the old service manager told me I was making it up.

You shouldn't bring your car here because they will treat it terribly.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Audi of Alexandria:
Dealership changed hands a few years ago and moved to a new location. Since then many old faces have left and the “feel" and professionalism of the dealership has deteriorated. The quality of service has declined from superior to average because of staff changes and new procedures. Previously you discussed your car with the mechanics that did the work. Now you talk to a service writer who never sees your car. Dealership now just an average car dealership - a place to go to haggle for a car and get warranty repairs done. Not a place to go for post-warranty service/work as long as there are better independent shops from which to choose.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Alexandria:
I had my Audi A6 Avant checked before warranty expired and amongst things they had to repair my electrical window that would not go back up. They fixed it but made two scratches on the dashboard and door panel and I still have 2 greasy stripes on the glass that are impossible to get rid of. On picking up the car I discovered damage to the rear side panel, (probably parking damage).<br>They made me feel like they would have been honest about it if it had been caused by one of them, implicating that it could have happened &quot;somewhere&quot; else. They are going to fix the damage and they were good about it, but I am very worried about the outcome and I am upset with all the time I lost with driving to Alexandria.<br>

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