Audi of Charlotte

Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Charlotte:
Dropped my Audi A8 for service repairs at Charlotte Audi on a Friday. Contacted the next Monday by Service Dept. and told my rims & tires were stolen from a supposed, secured and locked lot. First, the rims were locking rims supporting 20 inch tires, rather heavy. Second, Dealer informs me this incident is covered under their insurance, only to be told one hour later the insurance and financial responsibilty are totally mine. WOW!
My insurance is responsible for the loaner car they furnished and I am also financially responsible for leaving my car with the Dealership, which should be secure.. which means, should the loaner car have had it's tires stolen in my possession this would fall under my financial responsibilities. To inform all regarding this issue, my parents dealer, Randy Marion gladly paid their comprehesive deductible to retain a loyal customer.
Audi North America, in good faith, gave me $500 toward my total deductible for being a loyal and long-time customer and AUDI NORTH AMERICA not happy this Dealership took this position with a loyal customer. .. the Dealer issued a BIG FAT ZERO.
Charlotte Observer printed an article about who should pay, some sixty (60) plus viewpoints of this incident were published, and to my DISGUST, the Dealer's friend's, family or employees wrote facts regarding this issue which were not publicized in the article, had to be discerned from the inside (Model of car [A8], after-market rims/tires info, character insults). In the past I have sent many clients to this Dealership. NO MORE. My business will go to another Audi Dealer. SHAME ON THIS DEALER SINCE THE AUDI CORPORATION IS TOP SHELF WITH CUSTOMER SERVICE.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Charlotte:
Watch out!!! I had a dead battery on a 2007 A4 and called the dealer, dropped the car off...the car was still under warranty..I recd a call later that day saying the bill was $364..what a rip off!!! Advance auto offers a Bosch for $150 with 3 yr non-prorated warranty.

Do not...I say do not go to this dealership...STAY AWAY...YOU HAVE BEEN WARNED!!!

JOHN K.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Charlotte:
I purchased my vehicle at another dealership in NC where I was given top-rate responisiveness and service. I was disappointed with Audi, however, upon moving to Charlotte. To be fair, the people working there are nice enough- if you can get them to answer the phone or call you back when they don't. They can't get you in quickly if you have any emergency issues arise. It's at least a week's wait to get service. And they don't go above-and-beyond the way one would expect a LUXURY car dealership to. Overall, I am extremely disatisfied with my experiences there.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Charlotte:
took my car in needed the radio code. they broke my tape flap i guess trying to get the radio out. I thought at first it was just pushed in. Called the manager and they are all saying it was like that when it was brought in. Really if it was don't you think they would have noted it on the service report prior to touching it?? Bottom line is they did it they know it. I even sat in his office and confronted him about it just to get them to lie to my face which they did. I have an Audi and a mercedes . the mercedes place has customer service and class this CLT Audi dealership might as well sell something else they give Audi a bad name.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Audi of Charlotte:
When I finally decided to move forward with a new car purchase, I called the Audi dealership and happened by chance to get Jason. After a couple of phone calls and e-mails, I could tell Jason had excellent customer service, which leaned me even further in the direction of Audi. The treatment I received from the moment I walked into the door was exemplary. And Bruce Fowler is the most energetic sales manager I have ever come across. He listened to my car needs and didn't try and sell me anything I didn't want. I ordered the car in November and it finally arrived last weekend (February 11). This was by far the best car buying experience I've ever had. The walkthrough was thorough, the financing was painless, their pricing is competative, and the overall experience was delightful. Throughout the entire process, I felt like a valued customer, regardless if I was going to purchase a car or not.

If you decide to get an Audi and have the ability to drive to Charlotte, it will be well worth the trip. My experience with both Jason and Bruce will make me a repeat customer down the road.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Audi of Charlotte:
This is the worst experience ever with a car service, My wife has Nissan and their service is Top Class!!.... Nissan!!! But Audi has the worst customer service, the appointments for any kind of service can take 2 to 3 weeks and some times more. They always look for any excuse to not to do what you are asking for. Everything is always normal, and the only "crazy" person who thinks there is something wrong with your car is you.

If you are lucky enough and they decide to give you a loaner, maybe you will be driving a crapi stinky ford focus even if you just drop your brand new 40.000 A4.

Pricing..... just oil change after 2 weeks waiting list... $95!!!

I love my car, but thinking in take it to this place make me think twice in keeping it, the worst part is that the closest Audi dealer is more than 60 miles from here, so we can not do anything!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Audi of Charlotte:
I just bought my second car from Audi of Charlotte. It is not quite clear what the other reviewers were talking about, but I have had NO PROBLEMS with Audi of Charlotte.<br><br>There is really no such thing as one dealer being able to sell for thousands less than another, so it sounds like that guy just has sour grapes. Anyone who has bought more than one car knows this to be true.<br>The staff was pleasant, extremely knowledgeable, and the selection is top notch!<br>True, they do not have a giant sign by the side of the road (my salesman, Sal, told me there are some zoning issues in Charlotte-so not their fault), but they are worth seeking out.<br><br>I checked them out before I went there. They are the#1 used Audi dealer in the state of NC, and #2 in new cars.<br><br>Please give Sal, Terry and the other guys a shot, if you really want a true performance luxury car.<br><br><br><br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Audi of Charlotte:
* WARNING<br>This is a VW dealer that pretends to sell Audi's. They don't even have an Audi sign displayed so you can find them. They profile customers. Their Documentary fees are not published according to NC laws and not printed on buyers orders. Used car inventory is a joke, it has 2001 models including an S8 that has been for sale for over a year ($58,900). The pre-owned cars are of poor quality and some need tires.<br><br>The staff demos new cars to &quot;test&quot; them, then takes them on personal errands, to buy lunch or for the weekend. These units are then sold to customers with extra miles and pre-run-in wear (redlined). Staff does not know the products very well, making it difficult to purchase.<br><br>Audi has numerous complaints about this dealer. NC BBB has reports about this dealer and company DBA.<br>*WARNING! DO NOT DO BUSINESS WITH AUDI of Charlotte or you will regret it FOREVER. <br><br>Take your business to FLOW AUDI in Winston-Salem, NC....They are a class outfit! I was able to save over $2,000 at FLOW AUDI and they will even valet your car for free if you desire. The 90 mile drive is a pleasure over dealing with anyone at AUDI of CHARLOTTE. <br>*BUYER BEWARE - YOU HAVE BEEN WARNED!!!!!

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