Audi Nashua

Had car towed to Audi of Nashua back at the beginning of November because the engine was shaking violently and the check engine light came on. Car sat in the shop for 3 weeks before they were correctly able November because the engine was shaking violently and the check engine light came on. Car sat in the shop for 3 weeks before they were correctly able to diag the issue. I was told I would need a new cylinder head assembly. Major engine issues when the car only had about 63k miles on it. Pretty sad Audi cannot make engines that last over 65k miles before major issues start to happen. Audi did not offer any financial assistance, citing lack of extended warranty (which is always useless because dealerships just weasel out of them) and lack of service records (which I have, just not from this dealership). We had bought the Audi from Audi of Nashua with 42k miles on it back in 2020 and had only put on 20k miles. Finally got the car back this past weekend. I will never deal with this dealership again. Audi does not stand behind their product and the car I bought from THEM was pretty much a lemon. Stay away from this place.. More

He is unprofessional, rude and very unskilled on how to deal with an upset customer. Audi damaged my wheels and he admitted it was caused by them. They then tried to clean it off and when it didn’t come ou deal with an upset customer. Audi damaged my wheels and he admitted it was caused by them. They then tried to clean it off and when it didn’t come out perfect and then was not from them anymore. I called corporate and the next day Larry banned me from Audi. More

Service department is not well run a all. Multiple missed communications with terrible attitudes. And quite frankly it feels like a dictatorship, as it’s their way....again today their service team w missed communications with terrible attitudes. And quite frankly it feels like a dictatorship, as it’s their way....again today their service team was clueless. We love our car and the lease is up and will need to find a new dealer to work with to either buy it out or look for new...I would think twice about buying/leasing here. More

Excellent service by the team. Brian was brilliant in his dealing with all my doubts and queries. dealing with all my doubts and queries. More

Absolutely the worst greed of all automotive dealerships in the area. No shame inflated service and parts costs, you will buy a whole additional car by the time you’re done with the first one in maintenance in the area. No shame inflated service and parts costs, you will buy a whole additional car by the time you’re done with the first one in maintenance costs alone. More

When I first inquired at this dealership to lease my wife's Q5. I was quoted $875/mo with my $6000 down payment. When I debated that this rate was far too much, the salesman did the "let me go talk to wife's Q5. I was quoted $875/mo with my $6000 down payment. When I debated that this rate was far too much, the salesman did the "let me go talk to my manager" trick and came back with $530/mo for the same car and with the same down payment, So if I hadn't asked for a better deal, would you have let me pay $13455 more than I needed to over 39 months?. I took the deal, even though that seemed shady. She wanted that car, so I did it. But that was my first bad experience, and I never wrote a review about it. Recently I got a letter stating they had an "attractive offer", for me, to buy her lease back 11 mo early. So I visited the dealership and after trying to find out what this offer was, with a salesman and later a manager, I was treated like I was being a PIA to them. By the end of my hour long visit, they offered me less than KBB quoted for "fair" condition for a trade-in, and the car was spotless and perfect. Carmax gave me an instant offer that was $4000 more, sight unseen. I went to a Mercedes dealership and got good value for my trade, and drove off in a Mercedes. I do love Audi vehicles, but this dealership is the worst I have ever dealt with. I was treated like I was an inconvenience, when the letter I received invited me to visit. I had brought her car in for service there, and the service dept was always pleasant and easy to deal with. No problems there. More

Great service! Don’t mind driving to Nashua for this experience. Have always been quick and reliable, Impressed with the level of professionalism. Thank you Dave V., we can always rely on you! experience. Have always been quick and reliable, Impressed with the level of professionalism. Thank you Dave V., we can always rely on you! More

They r by far the best service group I have ever used. This is the second time I worked with Chris. He is very professional, efficient and fair. You have a problem. They fix it. From the garage where you This is the second time I worked with Chris. He is very professional, efficient and fair. You have a problem. They fix it. From the garage where you leave your car to pick up they are more than kind and glad to see you and polite. Thanks Audi. More

We recently purchased a used A5 from Patrick Holland. He went above and beyond our expectations. He is knowledgeable and attentive and treaded us as if we were buying a new car, right down the bow on the c went above and beyond our expectations. He is knowledgeable and attentive and treaded us as if we were buying a new car, right down the bow on the car for my wife's birthday. More

This dealership is absolutely amazing. The service manager Danielle is so professional and always willing to assist. The whole service center makes you feel as if you are their only customer. This m manager Danielle is so professional and always willing to assist. The whole service center makes you feel as if you are their only customer. This means so much when you purchase your vehicle as you feel like you matter. I highly recommend anyone to purchase and I'd go no where else for service. Hands down best dealership! More