I had a very dissatisfying experience with this dealership. The people at this dealership appear to be incompetent and are not concerned about the customers experience and really did nothing to make up for my horrible experience.

I gave this dealership a $1,000 deposit on 10/21/2011 to secure a Q5 for me and on 11/13/2011 they told me they could not find me a car and were willing to give me my money back. When we provided our deposit we were told they were going to re-configure one of their cars to the specifications we required. On November 4th 2011, the dealership informed us that they had modified the car incorrectly and not to our specifications, apparently an error by someone who has since left the dealership. They told us they would search for another car with the specifications we requested. They found one but it had additional options which they expected us to pay for, after some negotiation they agreed to cover the additional cost. They confirmed we were guaranteed to get this car, we asked numerous times to be sure. We visited the dealership on the 7th to get our car appraised for trade in and confirmed yet again that we were definitely going to get the car that was supposed to be coming in the week of Nov 21st. Then on Nov 12th a week before the care was due to arrive, they called us and informed us the other dealership had sold the car.

I can only assume they were lying to us when they told us the car was definitely ours or the other dealership was lying to them. At that point we inquired as to whether they could guarantee our trade in value if another car was not going to be available for 2 more months since our car was depreciating each month when if we had gone to a competent dealership we could have had a car by Dec instead of Feb. The General Manager of sales informed me there was nothing else they could do for us and would be happy to refund our money. They didn't even try to suggest any alternative options or other Q5 configurations.

This dealership was holding my money for a month with the agreement they would deliver a car to me in Dec and now I have wasted time and will have to wait an additional 2 months before I can get a car at another dealership during which time my car will continue to depreciate so I will financially lose out due to the incompetence of this dealership. I am extremely upset and disappointed in my experience with this dealership and I would not recommend them or advise anyone to work with them. I will certainly never do business with them again.

Was this review helpful to you?    Yes | No Thank you

Outstanding hussle-free car purchase. it is the second purchase we did in the dealership. Very friendly and knowlegeable stuff, price negotiations took less then 15 min. Very happy with purchase of new Q5.

Was this review helpful to you?    Yes | No Thank you

From my first contact with Audi of Nashua through email, everyone I was in contact with was professional and knowledgeable. I was interested in an Audi A5 Convertible and went in for a test drive arranged through Paula. When we arrived for the test drive, we were greeted by Drew and Shane. After test driving it, I knew this was the model I wanted.

After some research and negotiations, I worked with Shane and Nick to come up with a price that we both would be satisfied with. I was able to get the extended warranty and Audi Care that other dealerships were unable to offer (for whatever reason). It was a win /win. Shane couldn't have made things easier. He is very easy to work with and prompt with getting answers to my questions.

I usually keep my cars for 10+ years and hope I am as happy then as I am right now with my new Audi. I highly recommend Audi of Nashua to anyone who is looking for a dealership that appreciates your business and has a professional/knowledgeable staff.

Was this review helpful to you?    Yes | No Thank you

I had an excellent experience with Audi of Nashua. I have bought roughly 10 cars through other dealers so far, and this experience was up there with the best, if not the best.

Shane, my salesman was excellent from start to finish. He came in on his day off to deliver and explain the vehicle, and after hours, when Shane could not be there, both Nick and James treated me like I was their own customer.

Great environment. I really trusted them and when we negotiated to points they couldn't afford to meet, I believed them completely and everyone is very happy.

While taking delivery, I had mentioned where I was going for lunch, a restaurant a good few miles away, and 10 minutes after I ordered, Shane drives up with the garage remote I had left in my trade car. He certainly didn't have to do that, and it was greatly appreciated.

Was this review helpful to you?    Yes | No Thank you

From the moment we walked through the door at Audi of Nashua we had nothing sort of a wonderful car buying experience. Knowing very little about Audi's, I put my trust in the salesman to guide me. Wayne was extremely knowledgable and his passion for the Audi brand made it easy for him to explain everything in full detail leaving no questions unanswered. Everyone at the dealership was very pleasant and you can tell they take pride in what they do unlike some other dealerships. I would recommend Audi of Nashua to anyone. I look forward to going back for routine service knowing that my new investment will be in great hands and hopefully this wonderful Audi buying experience will lead to several more!

Was this review helpful to you?    Yes | No Thank you

I'm a three time buyer of certified pre-owned Audis at this dealerdhip. They send out a letter inviting their "special" customers to a big sales event recently. Among other things the letter promised special financing, discounts on inventory, and high amounts for trade ins. I checked their certified pre-owned vehicles earlier on line and there were NO discounts given on their vechicles at the sales event. Ended up trying to be sold a new car as either or purchase or lease and was given a low ball offer on my trade, a late model Audi bought at their dealership. So much for rewarding a good customer for showing up at their "sale" event. Said no thanks to their offer and went across town to a dealership that showed the minute I drove in the yard they wanted my business. The folks at Sunnyside Acura are a great role model for how Audi of Nashua should treat any customer, especially a loyal existing one. The sales people including managers were too busy watching the Bruins game to be bothered with customers. Never again Audi of Nashua.

Was this review helpful to you?    Yes | No Thank you

Audi of Nashua has the best staff which makes service become a pleasure and not a burden. Mark Desjardins, my usuual service adviser, is always available and is extremely efficent. His personality is comforting along with always has a smile. His follow-up is superb. There are 2 other dealerships options available to me that are closer to my home, but they just don't compare to the level of service, execution and professionalism that I receive at this dealership.

I bought my first Audi in 1998 from Ira Audi in Danvers. Service was horrible and I discovered Audi of Nashua a few years later. Since then, I have purchased 4 Audi's from this Audi of Nashua and will continue to do so. I have also converted 3 friends to become Audi owners as well.

Was this review helpful to you?    Yes | No Thank you

Below is the email I sent to the Service Manager at Audi of Nashua. I would say that sums it up!

Phil,

I know in the service world, particularly in the world of automobile sales and service, it is extremely difficult to keep people satisfied at times. I worked for a dealership out West for a while and experienced these situations first hand.

I must admit I was a bit embarrassed to drive my ’99 A4 Avant onto the lot. My wife and I bought the car as her winter transport and in the last 6 months we have spent approximately $6k at various independent shops in Massachusetts.

I was extremely pleased with the way I was treated by your Service Advisors. Eric greeted me immediately and although my appointment date had been mixed up, was able to get the car in immediately. He showed me where the coffee and work stations were and it was nice to be in a place with ample room for all of the customers.

Shortly after getting the car on the rack, Danielle called to tell me there were other issues that would need to be sorted out, and parts would not be available until the following week. She set me up with a loaner car and I was on my way. Throughout the time my car was at your location, Danielle would frequently update me on the progress, and unfortunately the new problems that cropped up. She was very helpful and supportive knowing the amount of money I had already sunken into the car. She even brought me out to the shop, so the tech could explain exactly where the problems were and what needed to be done.

The bottom line is, I am extremely pleased with how I was treated by your staff. The dealership was clean and the shop was clean as well.

I will absolutely patronize your dealership again and I will highly recommend you to anyone I know that is in the market for a new car, or just great service. Keep up the great work!

Sincerely,

Jason

Was this review helpful to you?    Yes | No Thank you

I called the night before to see what they would give me for my trade. I told them what I needed to get and they agreed they could do it. I went in the next morning and was treated very well, no games, they gave me the price they quoted for trade and the car I was buying and I was in and out. Mike and Nick were very professional and Paula was very pleasent on the phone setting the whole deal up. Overall a great experience. I will be buying my wife's car there in the fall, no questions asked.

Was this review helpful to you?    Yes | No Thank you

This is the 2nd car I've purchased through Shane and this experience was as good as the first. Great dealership with quality people throughout from Sales to Service Department. I live in RI but work in Boston and the dealer has a rep pick up my car for service requests and after the work is complete they return the vehicle to work, making the whole process simple for me. I would highly recommend Audi of Nashua!

Was this review helpful to you?    Yes | No Thank you