Audi of Orland Park

Audi of Orland Park
8021 W 159th St
Tinley Park, Illinois 60477
(708) 342-0300

Manufacturer: Audi

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Twenty-Four Month Rating: 3.4/5
10 Reviews
Audi of Orland Park

Overall Score: 3.5 Star Rating3.4



About Audi of Orland Park
Certified: Audi of Orland Park
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Audi of Orland Park has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


jmemling
5/7/2012 2:27:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cassandra Thibodeau

My Review of Audi of Orland Park:
I purchased a 2012 R8 5.2. It was my fifth car purchased from the International Autos organization, but the 1st from this location. It was probably the most enjoyable car purchase I have made. I live about 3 hours away so much of the purchase was conducted over the phone/email. Cassandra was excellent to work with. She delivered quick, easy, and fair pricing on both the new car and my trade-in (sight unseen). I am a relatively younger buyer of high-end cars (often wearing jeans) and I always appreciate not being stereotyped by sales reps. That would have been easy to do on such a high-end vehicle, but nothing of this nature occurred whatsoever. Finally, delivery was a piece of cake as well. We met about ½-way and finalized the transaction in a few simple minutes. I would highly recommend both Audi of Orland Park and Cassandra.

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tebrown1
3/22/2012 2:58:41 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Kacy Hale, Sales, Bob Mckinnon, Mgr/appraiser

My Review of Audi of Orland Park:
My wife and I bought a Certified 2011 Premium Plus Q5 yesterday, 03/21/12. We bought it from Audi Westmont, Westmont,Il. Their prices were good and the trade in value was good. And we did not need to negotiate because we had done our homework. Juan Andino was our sales person. He is very knowledgeable and very good to work with as were all the people we met at Audi Westmont. We started our search for a Q5 at Audi Orland Park. Our sales person there was Kacy Hale. Kacy is as knowledgeable about his product and inventory as any person I've ever met, and I have traded a lot of vehicles in my 48 years of driving. He is also a very nice, easy going, pleasant person to work with. We really wanted to do business with him. However, the manager/appraiser, Bob Mckinnon is the opposite of Kacy Hale. And that is really unfortunate for Kacy because his manager is killing deals for him with uncompetitve pricing and low ball appraisals for your trade in. We tried twice to buy with two different trades but the difference was so significant we could not. Maybe they are selling all the cars they want to at Audi Orland Park but they obviously could be selling a lot more. The poor rating we have given this dealer has everything to do with the manager and nothing to do with Kacy Hale. If you go to Audi Orland Park, I recommend you ask for Kacy. He will treat you with respect and all the product knowledge you will need.

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Response from: Audi of Orland Park
Added: 4/6/2012 12:15:39 PM
Per our conversation I am sorry we could not come to an agreement on this matter. I welcome the opportunity and invite you to our service and parts department anytime. Should you need anything else, please don't hesitate to contact me. Thank you. - Francis Mauro, General Manager

sgalow
3/11/2012 10:58:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maya

My Review of Audi of Orland Park:
I had a wonderful experience with Audi Orland Park. I lived 2.5 hours away, so a lot of the correspondence was over email/phone, so everything had to be right when I arrived. They took care of holding the car for me and taking care of everything prior to me arriving. I felt I got a very fair deal, and they were very quick to respond to any questions or concerns I had. When the day came to make the trip, I arrived, took care of business, and got exactly what I was hoping for and was back on the road in my new Q5. It was a wonderful experience, and Maya helped me the whole way. I'd definitely recommend them to family/friends, and will definitely be back when the time comes for a new Audi!

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richtmaa
3/11/2012 12:10:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Cassandra Thibodeau

My Review of Audi of Orland Park:
Cassandra was absolutely outstanding in my new vehicle purchase. I lived 5 hours away and did the majority of the transacting via email and over the phone in which she was readily available and I could expect returned messages within the day. One of the reasons I chose to do my business with Audi Orland Park is because of the high level of customer service they offered me and the comfort of the transaction. I had 3 other dealers with interest in vehicles and they weren't as near as helpful as Cassandra and Audi Orland Park. Once I got there they had everything ready and all I had to do is sign the paperwork and I was on my way! Thank you everyone from Audi Orland Park in making this the easiest vehicle purchase I have ever had. You will be getting my recommendation for the future!

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PCHRandy
2/15/2012 10:19:26 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cassandra Thibodeau

My Review of Audi of Orland Park:
Ms.Thibodeau did an outstanding job given the nature of this acqusition. She had to go above and beyond the routine acquisition process since the vehicle owner did not wish to visit the dealership. Through much effort, Ms. Thibodeau was able to provide the purchase papers to me for signature by the owner. The length of time for this entire transaction was inordinate as well. Ms. Thibodeau was in constant contact with me throughout this process without being intrusive. She was exteremely professional at all times. Ms. Thibodeau effectivley "flexed" her sales appraoch to the customer in this case which was key in this purchase. Without her ability to adjust to the customer, I would have purchased the vehicle elsewhere. She brings professionalism to the dealership with a sincere friendliness not often dispalyed by her peers.

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michiana
1/19/2012 2:41:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul, Bill, Cassandra

My Review of Audi of Orland Park:
Not having too many Audi dealers where I live, I had to look in a tri-state area. I did an Internet search after test driving a Q5 at my local dealer because, unfortunately, the Audi I was looking at was still owned by Audi USA and not the dealer.

I knew I wanted a particular Q5... color, just the right amount of features, 2.0T, etc. I narrowed down my search and opted to drive to Tinley/Orland Park (a 6-hour round-trip)

What a GREAT decision. Not only was the price the lowest I found in the three state area, the service was great. Since I went through the Internet, Cassandra was my saleswoman (she deals with Internet sales). Before signing off on the paperwork, I walked through with Cassandra as she discussed the Q5's features: from the "service mode" of the wipers to opening the gas tank. Talk about helpful.

On the other side of the coin was Paul in finance. I had preplanned and arrived with a check in hand (after talking with Cassandra on the phone the day before she relayed to me "out the door price" that I mentioned earlier). Paul had asked what my APR was and from that he offered an even better rate. My preplanned rate was already pretty exceptional.

I'll stop the accolades there - hopefully you get the gist. I had an exceptional experience with this dealer, and will recommend them to anyone I know in the southern Michigan, northern Indiana, or Chicagoland region.

UPDATE: Even being a timezone away, after driving the car for a while, I had questions that come with experiencing the car that usually don't get asked on Day 1. I've called the folks at the dealership and my calls and emails get responded to quickly. Just another reason I give these guys and gals and thumbs up.

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tdodge66
10/3/2011 4:39:53 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: gerald wilson

My Review of Audi of Orland Park:
I didn't think that modern day dealerships ran like this. I know you hear the stories but this place reinforced that "salesman" mentality. I brought my Audi in for service having it towed there. I had to deal with Gerald as my service writer and it seemed like it was his first day. I had to repeat myself several times and several calls to straighten out my repairs. Gerald didn't know any automotive vocabulary. It was a fight just to get him to add an extra oil filter to my ticket. He kept on pricing an oil change. So my car wasn't fixed when I picked it up a week later. It was blowing straight oil and white smoke out of the exhaust. The car had the exact mileage that I dropped it off with TO THE MILE. I guess they have a short test drive loop. So I was told my Gerald the next day that they didn't accept my warranty and that if I didn't pick up my car that night he would be charging $50 a day storage fees. They defended the position that they had fixed my car and that the engine itself had this oil leak. What I had was a blown turbo oil seal and it was dumping raw oil into the exhaust! This was even a covered component! So I had another private shop of my friends repair my car for real. Never been so pissed in my life!! Gerald needs to go back to the Hallmark store in the mall and leave cars alone. This dealership also has several poor ratings and open conflicts on the Illinois better business bureau for repairs!

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insagtjjs
9/19/2011 3:56:37 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Joe Monlton

My Review of Audi of Orland Park:
Went in to look at the Q5. It took some time to find a salesperson, they were all in someones office in the back. Joe Monlton finally came out to help us, and was great at first. He took time and really explained the vehicle. When we told him what we were looking for, he told me they would need to locate one. We talked about price, and he told me these are HOT and they will go for at least sticker price, and that they do not budge from that. Wanting the car, we thought we would try and purchase one. With no call back from Joe, I called several times, Joe's response was either I am with a customer or, I got the dealer trade guy working on now, I will call you back.

Several weeks have gone by and no return call, no car, so we stopped in at the BMW dealer down the street, they had what we were looking for, were knowledegable, that we switched from wanting the Audi to purchasing a BMW. Their Loss!

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bluedog1
9/6/2011 11:53:42 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Bill Carpenter

My Review of Audi of Orland Park:
Purchased car 18 months ago from same salesman (Bill) and Manager Joe was the best. My wife was very comfortable with prior manager so we returned for my S5. We were sad to hear Joe was gone. Bill introduced us to Jim and he was a joker. Couldn't even answer basic questions... We told Bill of our dislike of Jim. He sent us to Continental Audi were we purchased my new S5...

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Mirikate
8/1/2010 7:35:05 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Can't remeber

My Review of Audi of Orland Park:
Ater sitting around for at least an hour never getting an accurate answer to our quetions, we were ready to buy, but not from this dealer. The whole dealership seemed to have a sort of frat house mentality that was really unappealing. We took our business elsewher that day.

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