My Review Of Audi of Orland Park:
My wife and I bought a Certified 2011 Premium Plus Q5 yesterday, 03/21/12. We bought it from Audi Westmont, Westmont,Il. Their prices were good and the trade in value was good. And we did not need to negotiate because we had done our homework. Juan Andino was our sales person. He is very knowledgeable and very good to work with as were all the people we met at Audi Westmont. We started our search for a Q5 at Audi Orland Park. Our sales person there was Kacy Hale. Kacy is as knowledgeable about his product and inventory as any person I've ever met, and I have traded a lot of vehicles in my 48 years of driving. He is also a very nice, easy going, pleasant person to work with. We really wanted to do business with him. However, the manager/appraiser, Bob Mckinnon is the opposite of Kacy Hale. And that is really unfortunate for Kacy because his manager is killing deals for him with uncompetitve pricing and low ball appraisals for your trade in. We tried twice to buy with two different trades but the difference was so significant we could not. Maybe they are selling all the cars they want to at Audi Orland Park but they obviously could be selling a lot more. The poor rating we have given this dealer has everything to do with the manager and nothing to do with Kacy Hale. If you go to Audi Orland Park, I recommend you ask for Kacy. He will treat you with respect and all the product knowledge you will need.
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4/6/2012 12:15:39 PM
Per our conversation I am sorry we could not come to an agreement on this matter. I welcome the opportunity and invite you to our service and parts department anytime. Should you need anything else, please don't hesitate to contact me. Thank you. - Francis Mauro, General Manager