Audi of Smithtown

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Audi of Smithtown:
I certify I am not associated with a dealership, past or present, nor is one of my family members. If a review is found to be posted by an employee of a dealership, or a relative to an employee of a dealership, we reserve the right to Blacklist the dealership and post a warning on the review page of the dealership alerting users of the fraudulent reviews.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Audi of Smithtown:
I recently took my a4 in for service at my dealer in smithtown and the overall experience was somewhat underwhelming, nothing like when i go to acura. I went for an oil change (i currently have 11k miles) and i also went to have a rattle in the sun roof fixed and i was charged $75 to tighten the motor which i find completely ridiculous. when i go to acura every little rattle and hum is covered and they even resurface the rotors for free when they get warped (i also get a loaner when ever i want), i was expecting audi to provide at least the same level of service. I still love the a4 but audi's service/warranty leaves more to be desired.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Audi of Smithtown:
So far so good! My experience with Audi of Smithtown has been a positive one. I recommend this dealership when shopping for an Audi. Their customer service department has always been prompt when having to service my cars. Most recently, I was shopping for a new audi, and had contacted Prem their sales consultant. Prem was as able to find me exactly the car I was looking for. Prem's level of service was stellar with no haggling in the process. Also, I was able to close on my car by phone with their finance department which too was a straight forward process. This is a reputable dealership and I recommend it to anyone who is serious about buying an Audi.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Audi of Smithtown:
This dealership is fairly new to Long Island and they have their work cut out for them. Their sales department is amazingly friendly and helpful but highly unorganized. Their service department is very friendly as well but chaotic. Repairs are almost never completed when promised for whatever reason.

Share on Facebook

Was this review helpful to you? Yes | No