Auffenberg Kia

I just had 2023 Telluride serviced at Auffenberg Kia, sold me $300 injector cleaning, 22,500 miles. They have serviced each 7,500 miles. I said, I have never done this with any other vehicle. Brad , the sold me $300 injector cleaning, 22,500 miles. They have serviced each 7,500 miles. I said, I have never done this with any other vehicle. Brad , the service writer said Kia recommends this injector cleaner and oil sludge cleaning every 15,000 miles. I asked why? New GDI engine design. The Kia owners manual does not show or recommend at all. Congratulations, Auffenberg made $300, but lost a customer forever. Craig Eversmann 15 Jan 2024 More

If I could give Auffenberg Kia 0 stars, that's what I would do. My recent experience with them has left me finding a different Kia dealership to work with. I will not continue to have any work or service would do. My recent experience with them has left me finding a different Kia dealership to work with. I will not continue to have any work or services done by them. I've been lied to and harassed by the service manger, David Gower. I'll drive anywhere else to avoid having to use them. More

We went to Auffenberg Kia on 10/21/2023 to look at the Sorentos. Walked in and asked for a sales associate. We came in at the right time, because we had the best salesman at Auffenberg. Jerimiah Ball went Sorentos. Walked in and asked for a sales associate. We came in at the right time, because we had the best salesman at Auffenberg. Jerimiah Ball went above and beyond for us and I would recommend anyone looking for a car to go see him. Very honest, did not hide anything and made the whole car buying as smooth as possible More

The dealership failed to provide me a necessary form required to title the vehicle in the state of Missouri. The DMV said the dealership should have provided it. When I called, they initially tried to a required to title the vehicle in the state of Missouri. The DMV said the dealership should have provided it. When I called, they initially tried to act like this form doesn’t exist because they’ve never heard of it, but then they provided me some information that should have been included in the paperwork they mailed, but they failed to fill it out correctly before mailing it. I went back to the DMV, and they reiterated that the full form was necessary and the additional info I had written in wasn’t sufficient. I called the dealership back and they doubled down on “that form doesn’t exist, we’ve never heard of it.” Sadly for me, the state of Missouri doesn’t accept “dealership ignorance” as a replacement for legal documents when titling a car. I had to go directly to Kia and request the document myself which took a long time and a lot of hassle which absolutely should have been handled by the dealership instead, considering transfer of ownership is their Whole Job. Extremely rude, dismissive treatment of a customer who paid them a lot of money. More

MILITARY BEWARE: We regret to share a disheartening update in response to my prior review. The Kia Sorento featured earlier was a leased vehicle returned under the SCRA Act. Regrettably, the leasing pr update in response to my prior review. The Kia Sorento featured earlier was a leased vehicle returned under the SCRA Act. Regrettably, the leasing process was mishandled by the dealership. Despite our swift transaction, the dealership failed to properly process the vehicle's grounding, neglected to execute the lease return under SCRA guidelines, and omitted informing us of their inability to perform this task. Unbeknownst to us, we retained ownership of the Kia Sorento for an entire month after turning it in on May 31, 2023, providing military orders and the SCRA Memorandum. Despite reassurances from the dealership on June 15th that the matter was resolved, subsequent bills were received on July 15th for the vehicle that was no longer in our possession. Subsequent communication revealed the dealership's confusion regarding SCRA termination requirements, resulting in frustrating interactions with both the dealership and Kia Finance collectors. Despite our persistent attempts to rectify the situation, the issue persisted. The lack of communication and accountability led to undue financial strain and impacted our credit score. We made multiple efforts to engage with the dealership, seeking resolutions. Unfortunately, our concerns were met with evasive responses and shifting blame. After extensive correspondence, a meeting was arranged with the dealership's general manager. The encounter was marked by initial reluctance, misconstrued threats, and a display of unprofessionalism. Following this interaction, the dealership committed to addressing the issue by pursuing a buyout and resale of the vehicle. Despite their promises, the problem persists, with additional proposed solutions falling short of resolving the situation. As a result of these ongoing issues, we have escalated our concerns to the Better Business Bureau and the Illinois State Attorney General. We share this experience to caution others about the inadequate service and unprofessional conduct encountered at this dealership. Approach with caution, as your financial resources, time, and peace of mind could be compromised. More

Kia Rio has pulled hard to left since purchased Dec, 2021. They can't figure it out. I have to hold the wheel to keep from being pulled into traffic!! Took it in and they "alilgned it", but it still 2021. They can't figure it out. I have to hold the wheel to keep from being pulled into traffic!! Took it in and they "alilgned it", but it still pulled. Took it again and they did nothing. Somehow they don't have paperwork for Not Charging a ticket?? All "uncharged" repairs get voided somehow.?? I think they did NOT do the Road Test like the promised and can't produce the paperwork because it would prove they did nothing. Now Service Mgr. says it must be our tires, since we took to our mechanic and he swapped the front tires and it made a minimal difference? Wouldn't it have done the same if during the last 2 oil changes they had rotated the tires? Too many questions are unanswered on this car. I reported it to the NHTSA and sent an email to the Manufacturer. Attorney General is my next step if we can't get any answers for this dangerous situation. The Kia Forum page has plenty of owners complaining of the same problems, but no answers. They should know their cars. How did you pay your mechanic for his time on that test drive and then rechecking the alignment?? Hmmmm...... More

The best car buying experience my wife and I have ever had! Dan Slaughter made it easy for my wife to own her dream Telluride!! The sales manager Ben made sure we had the best experience possible. They ga had! Dan Slaughter made it easy for my wife to own her dream Telluride!! The sales manager Ben made sure we had the best experience possible. They gave us the red carpet treatment! We will be back! More

The WORST customer service EVER! I own a Sorento which I've had since 2018. I brought it in because the seat won't move up anymore. When I dropped it off, I was told that the tech I own a Sorento which I've had since 2018. I brought it in because the seat won't move up anymore. When I dropped it off, I was told that the technician stated nothing was wrong with it. Then how come my foot won't reach the gas pedal anymore, and I am 5'5"? I had to argue with the service rep to have the mechanic look at it again. Then I was told they would call me when the part arrived. No call, I called them and was told the part had been in for a while. Then when I try to schedule a time to bring it in, it's almost a week later. I cringe when something breaks on my vehicle because I'm always told nothing is wrong with my vehicle. I have had many issues with my radio, navigation, and blue tooth in the past. Yet, they tell me just use carplay instead. I just want a working vehicle, but Kia refuses to see any issues with my SUV. This is my second Kia, and I was considering buying a third. Not after this. I'll take my business to a dealership who prides themselves in customer service! I always pay CASH for all of my vehicles, so its a pretty easy sale when I buy. Rob (the lead guy in Kia customer service) really needs to reevaluate his employees and train them much better. More

Dan Slaughter was great to work with. He even stayed hours past closing on a Friday night to ensure we could drive our new Telluride home. Love the vehicle! He even stayed hours past closing on a Friday night to ensure we could drive our new Telluride home. Love the vehicle! More

I received an Email from Audrey Miller mentioning that they do NOT have "Additional destination fees or hidden add-ons". When I mentioned this in regards to the EV6 she no longer responded to calls or ema they do NOT have "Additional destination fees or hidden add-ons". When I mentioned this in regards to the EV6 she no longer responded to calls or emails. I sent an email with this information to the GM (Mark Chapman) and Dealer principal (Mike Auffenberg) and they also did not respond. More