Austin Infiniti

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Austin Infiniti:
My experience at this dealership has been great. I own a 2003 G35 coupe which I bought from Shalea Greer. She was very knowledgeable about the car, was always honest and truthful, and is still friendly to me when I'm in for service - 6 years after the sale. Plus, their service department is the best I've ever encountered. I've owned Lexus products and have had service in several of their dealerships but none of them equal Austin Infiniti. I have never once had to return my car due to a problem not being fixed. The drop off is always quick and the loaner car is waiting right outside the advisor's area. I would not hesitate to buy from this dealer again but unfortunately Infiniti doesn't make a car that interests me at the present. I'm hopeful one will come along in the next couple of years. My only complaint might be their lease rates weren't as good as some of the other Infiniti dealers in the state. That might have more to do with the timing of my purchase, though.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Austin Infiniti:
I typically buy an average of two new cars per year to drive. I don't really have much brand loyalty to any one manufacturer so I try to drive as many different cars as possible. I decided to go take a look at the new infiniti FX45 in september at Austin Infiniti. I was test drving the FX45 no later than 20 min. after walking into the dealership and had a quote on the car by the end of the hour. The best part was that I was wearing my torn jeans, teva sandals, and a t-shirt that I workout in and the guys there treated me no different than their most valued customer. I checked prices on similar FX's from other dealers and the Austin Infiniti qoute was less, and this was after I told the other dealers that I had already gotten a quote from Austin Infiniti. I am sold on the service and quality of service of this dealer. Probably not going anywhere else for a while.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Austin Infiniti:
I recently purchased a 2004 G35 Sedan from this dealer. If there had been an alternate dealer in Austin or San Antonio that had the vehicle I wanted, I would have left and gone there based on my experience. For that matter, I nearly left to go to Sewell Infiniti in Dallas since when I spoke with them on the phone they were much more helpful and courteous.<br><br>Since my employer is a vendor used by Nissan, I am eligible for Nissan's Vehicle Purchase Program. Based on this, I took a serious look at both the Nissan and Infiniti vehicle lines given that my discount would save a few thousand off MSRP and since I was supposed to be given a pre-determined price without any negotiation. The first time I stopped by to see if the dealer participated in the VPP program and get a quote for the pre-determined VPP price, the sales person said that they didn't participate. After speaking with the manager on duty though, he agreed that they might be able to quote me the price, and that he'd have the New Car Sales Manager call me the next day to discuss.<br><br>After hearing back that they would give me the VPP price for the month, I scheduled a time to come in with my wife for a test drive a few days later. On the day of the test drive, we arrived at the agreed upon time but ended up waiting around a lot and in the end only got to spend 15 minutes with the sales person driving the car and 15 minutes with us driving before they closed. Since we were still interested in the car, we set up a time to come back the following day to drive further. Before leaving, when I brought up the topic of price, the sales person started to hedge again whether or not they would honor the VPP price. By the time we left, we were pretty frustrated given how much time we had wasted, and that they still hadn't told us the price. This was especially annoying given that I was able to call Sewell Infiniti in Dallas and get a quote on the VPP price in less than 20 minutes over the phone.<br><br>When we went back the following day, we were given about 45 minutes to drive the car alone because they were having a sales meeting. This was great, but when we got back to the dealership the shenanigans started again. First, when I brought up the topic of price the sales person tried to stick a credit application in my face which I complained about vigorously. Second, the sales person didn't seem to have the answers to any of my questions and kept running off to talk to other people making the discussion very drawn out. Finally, I blew up and said that if they had any desire to sell me the vehicle today they needed to quote me a price NOW or I was leaving. After that, things settled down and the experience became tolerable.<br><br>The bottom line is that if you walk in the door to this dealership without clear expectations and knowing exactly what you want, I could totally see this dealer walking all over you. It is unfortunate that there is not a second Infiniti dealership in Austin to keep them honest.

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