It was my first time at the new facility. I was there for multiple tasks--having routine 6 month oil and filter changes, tire rotation etc and a vacuum and wash. Service tasks completed in about an hour.
I enjoyed the new waiting area and snacks... All staff were pleasant and helpful.
Service provided by Manuel Anda. I visited with sales rep John Martinez with a friend looking to buy a car while I waited for service completion. Everyone I dealt with was friendly, polite, helpful with questions.
We're thrilled to see that we made a great impression, Donna. We aim to please and it sounds like the team did not disappoint! We appreciate the great review and look forward to seeing you next time. -The Team at Austin Subaru
I attempted to contact them multiple times and was met with disrespect at each turn. I see they have many good reviews but mine is not one of those. Since I was looking at a sub 15k used vehicle I was not very high on the priority list. I get that part. However, when I go looking for a new vehicle I will go elsewhere. Thank you for the brief time I was given.
We are sorry to hear that your experience was not reflective of our reputation to provide first-class customer service. Please know that every customer is a priority, regardless of the situation or vehicle being purchased and we're sorry that we gave you any impression other than that. Unfortunately, your review does not have a name attached and we're unable to investigate why this happened or reach out to you directly. Please give me a call at your convenience so that we can learn more about your inquiries and prevent this from happening again. I can also be reached via email at firstname.lastname@example.org. I hope to hear from you soon. -Jason McEntire, Sales Manager
It's our belief that car shopping should be fun and exciting! Thanks so much for giving us a try and allowing us to show you a new way of buying a vehicle. :) Congratulations on the Subarus and take care. -The Team at Austin Subaru
Raymond and the support team were the most professional I have ever worked with in all my car buying purchases.
My husband and I said while we were there that Raymond and his team knew what they were doing.
We love reading reviews like yours. :) Our team is hard at work to exceed every customer's expectation and deliver the best possible experience. Thanks so much for the review and take care. -The Team at Austin Subaru
Even though service was very busy, he took time to answer my questions about this maintenance and next required maintenance schedule. I was in and out in less time than I thought. Love the new service waiting area.
We're glad to hear that your visit went off without a hitch! Thank you for taking a moment to share your experience with us and others. :) We look forward to assisting you next time. -The Team at Austin Subaru