Auto-Strasse, Ltd. BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Auto-Strasse, Ltd. BMW:
service for my 1995 325i convertible

issue: oil change
outcome: quoted $150. Not a very competitive price, even for a dealer. (I can buy the computer-reset tool myself for only $75), opted not to have it done here.

issue: Driver's seat does not tilt forward with lever
outcome: Same problem I had fixed at this same dealership 2 years before, quoted $116 (no discount for "fix" only lasting 8000 miles). technician stated "No problem found, seat working at present time", but in fact did not work as lifting the lever immediately showed on pick-up (technician maybe tried power seat controls, which were fine?). brought it to Kevin's attention who's response was "we can't fix it now, bring it back [in two weeks]". Fixed it myself at home in 5 minutes by re-seating a loose retaining clip where the cable terminates under the seat.

issue: trunk does not latch
outcome: "straightened trunk latch mount" $52.50+tax

issue: (quoting Kevin's computer entry) "The left fog lamp is broken. EST for repairs"
outcome: (quoting technician's entry) "Repl RT Foglight Lense"(sic)
This ones a two-fer: 1-charged for work I did not request, 2-did not fix the problem I had asked them to. To my knowledge there was nothing wrong with the right fog lamp, and the service entry clearly says "left". In any case, if there was any ambiguity, the left foglamp had actually filled with water, and was orange with rust, and turning it on quickly reveals that the right bulb lights and the left does not. It never occured to me that there was any way to screw that up, so I didn't notice it until I got home. Was billed $102.25+tax for service I did not request. After explaining to Kevin over the phone, he claimed the service tech said "the lens was cracked". He not only would not refund my CC for the non-requested service, but wouldn't offer anything better than a "10% discount" on the part I did not order and a time slot in two weeks to have the originally requested work done. After explaining that they would never see me or my car again, he called the following week to offer to schedule a time to replace the left, and would "waive the labor" on the other lamp. I've ordered the part on the internet, and will install it myself.

Yes, yes, I should have thourougly inspected all work done, and taken delivery of any replaced parts before signing acceptance and making payment. I take responsibility for failing to do that, but it doesn't change the fact that although I don't know where my wife and I will buy our next BMWs (great cars!), I know it won't be here.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Auto-Strasse, Ltd. BMW:
Dealt with Brad. Nice chap. Remarkably helpful and suitably laid back. Whereas some salesman quickly show there displeasure when you suggest you are looking for a model with few options( in his mind: another cheapskate who will haggle to the last penny) , he was most accomodating. <br><br>Highly recommended.<br>S

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Auto-Strasse, Ltd. BMW:
Even though I have never purchased a car from them (yet) every time I have been there to check their inventory I have been treated with courtesy and respect. Every experience has been positive, and a friend of mine who uses their service dept for his E420 has had nothing but compliments as well.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Auto-Strasse, Ltd. BMW:
Had reverse experience from another poster about Tom. Was ignored at Howard Cooper. Stopped by Autostrasse same day. Tom introduced himself, tossed me the keys to an M Coupe, and has so far sold me three different BMWs. <br><br>From what I've observed, in his treatment of me and in watching him deal with others, the poster's experience is not typical of Tom.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Auto-Strasse, Ltd. BMW:
Came in twice so far. First time was to see about the availability of satellite radios (xm or sirus). Although I knew more than the tech about the sat. radios, he was polite and did not BS me at all. <br><br>2nd time is still in progress. I'll update it (if the system allows it). My tire pressure monitor I think is broken. Went to the service counter and asked about the problem. Since the manager did not know enough, he went to ask a tech. Came back within 5 minutes and said that the techs need to look at it. Made my appointment for a week later. <br><br>What I like about this place is that they don't BS me. I would rather have people tell me that they don't know and find out than BS me. <br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Auto-Strasse, Ltd. BMW:
Drove 45 miles to Ann Arbor to look and decide what options my next car is going to have. Also wanted to check the colors in person cause the web just cant give you the details like "touch and smell" can.<br><br>I walked the lot for 20 min and look over to the sales Rep area several times... (hinting I needed some service). After waiting another 5 min i got pissed and walked inside and still was not greeted.... almost as if i was invisable. I was the ONLY one is the showrrom and had to approach someone and ask them if I was stupid or did they have only 1 Coupe in the whole lot.<br><br>The sals guy was maginally helpfull but gave me the feeling that i was "bugging" him. I asked him for a catalauge and he huffed and gave me one then left...!<br><br>Next day I drove 60 miles down to Ohio and ordered a 2004 330ci.<br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Auto-Strasse, Ltd. BMW:
Worst service ever.<br><br>The guy ignored me for about 30 minutes and then said that i should leave because i cant affored any of these cars.<br><br>I had to wait outside till mom came, once he seen my mom he was all trying to be nice and stuff. But we ended up leaving and buying it somewhere else

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