My Review Of AutoFair Honda of Plymouth:
Here I sit 8 months after leasing from Autofair Plymouth and this is the third time I have had an issue with the dealership.
After my many years of owning Jeeps, I decided to go with a Honda for the first time due to their outstanding service records and the durability of the vehicles (just like Jeeps). As they say, "three strikes and your out!"
1) Upon purchase, July 2012, I had a sales person that promised me my car in three days since they did not have the color I requested. No problem, a week went by and I never hear from this person. I contacted the manager of the dealership and they had no idea that they were waiting for a car for me. I was told that this particular sales person I dealt with had gone missing and they did not know his whereabouts. So in order to make the sale the manager actually found the car I wanted...........three weeks later and having to do the contract all over again, I received my car. OK, things do happen beyond peoples control, they did what they could to make things right with me and I certainly did appreciate it. I also liked the dealership because it was so close to my work and I was promised that they have courtesy van to and from my work. Fantastic! So I thought.
2) September, I set up an appointment for my regular servicing, dropped the car off with the after hours drop box. They told me they would call when the car was ready and certainly would have someone pick me up at work to take me back to the dealership. I worked a 12 hour shift and let them know that I did not get out of work until 7:30p. they said this was not a problem since the dealership was open until 9p.
The whole 12 hours went by and I never heard a word. Well no news is good news, right? At 7p I decided to call the dealership just to make sure they remembered to pick me up. Not only did they not have me scheduled for a pick up but they forgot they had my car in the lot; finished thankfully. They told me they had no drivers to pick me up but they would work on it! This is not what I wanted to hear after working a 12 hour day. In the end, one of the managers picked me up in his private car. I was a little leery of getting in the car since it had all those funny glow lights all over it. But he was pleasant and apologized for the mix up. OK, things happen......right? Then strike 3!
3) I call for my servicing, and to check the brakes since they are making a rubbing sound. Four days later I have my appointment and receive an e-mail to confirm my 7:45a appointment. Since I am working another long shift, I arranged to use the night drop box again the night before. But instead I arrange my own transportation home (my day off) and back to pick up my car. I asked that the car be ready at 12p. I have someone on their lunch break taking me to pick up my car.
12p rolls around, once again I do not receive a call that my car is ready. They have NO IDEA THAT MY CAR IS THERE! Really, this is getting a little ridiculous! They said the envelope in the drop box got stuck and they did not see it. I said, but I received an electronic e-mail confirming my appointment at 7:45 today, do you not have that in your computer. Well the service representative I spoke to said yes it is in the computer. I said, well would you not at least call the customer and find out if they actually dropped the car off if you can not find the key? All I got was an apology and told that the car could be ready in an hour. OK my blood is boiling now..........I agreed. Then I receive a call back from a second service Representative stating that there was a service recall on the breaks and it is going to take longer. I asked this second representative what happened with not servicing my car at the appointment time which would have given them ample time to do both jobs. Just an apology. I left a message for the General Manger Jason (who assisted me after my sales person went missing) and here I sit 2 hours later still waiting. In eight months, 3 times I dealt with the dealership and 3 times I had service problems.
STRIKE 3 YOUR OUT AutoFair Plymouth HONDA! LOVE THE CAR, YOUR DEALERSHIP NEEDS MUCH MORE WORK! Too many gaps and inconsistencies in your service. I think the managers are spending way too much time trying to fix everyone else's errors.
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