Bought a car yesterday and declined all the extra options they try to add on when you are completing finance paperwork ... apparently that is the catalyst for horrendous treatment after the sale. Had to haggle on the phone the following day to orchestrate new registration and also was shown the door when it came to the inspection literally .... forced to get car inspected in another town ourselves. Dr. Jekyl and Mr. Hyde service here, all handshakes and smiles the day you close the deal but degenerates to deplorable unprofessional service once you are off the lot. Do not make mistake we did ... if you are set on a Honda go to another dealership.

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Here I sit 8 months after leasing from Autofair Plymouth and this is the third time I have had an issue with the dealership.
After my many years of owning Jeeps, I decided to go with a Honda for the first time due to their outstanding service records and the durability of the vehicles (just like Jeeps). As they say, "three strikes and your out!"

1) Upon purchase, July 2012, I had a sales person that promised me my car in three days since they did not have the color I requested. No problem, a week went by and I never hear from this person. I contacted the manager of the dealership and they had no idea that they were waiting for a car for me. I was told that this particular sales person I dealt with had gone missing and they did not know his whereabouts. So in order to make the sale the manager actually found the car I wanted...........three weeks later and having to do the contract all over again, I received my car. OK, things do happen beyond peoples control, they did what they could to make things right with me and I certainly did appreciate it. I also liked the dealership because it was so close to my work and I was promised that they have courtesy van to and from my work. Fantastic! So I thought.

2) September, I set up an appointment for my regular servicing, dropped the car off with the after hours drop box. They told me they would call when the car was ready and certainly would have someone pick me up at work to take me back to the dealership. I worked a 12 hour shift and let them know that I did not get out of work until 7:30p. they said this was not a problem since the dealership was open until 9p.
The whole 12 hours went by and I never heard a word. Well no news is good news, right? At 7p I decided to call the dealership just to make sure they remembered to pick me up. Not only did they not have me scheduled for a pick up but they forgot they had my car in the lot; finished thankfully. They told me they had no drivers to pick me up but they would work on it! This is not what I wanted to hear after working a 12 hour day. In the end, one of the managers picked me up in his private car. I was a little leery of getting in the car since it had all those funny glow lights all over it. But he was pleasant and apologized for the mix up. OK, things happen......right? Then strike 3!

3) I call for my servicing, and to check the brakes since they are making a rubbing sound. Four days later I have my appointment and receive an e-mail to confirm my 7:45a appointment. Since I am working another long shift, I arranged to use the night drop box again the night before. But instead I arrange my own transportation home (my day off) and back to pick up my car. I asked that the car be ready at 12p. I have someone on their lunch break taking me to pick up my car.
12p rolls around, once again I do not receive a call that my car is ready. They have NO IDEA THAT MY CAR IS THERE! Really, this is getting a little ridiculous! They said the envelope in the drop box got stuck and they did not see it. I said, but I received an electronic e-mail confirming my appointment at 7:45 today, do you not have that in your computer. Well the service representative I spoke to said yes it is in the computer. I said, well would you not at least call the customer and find out if they actually dropped the car off if you can not find the key? All I got was an apology and told that the car could be ready in an hour. OK my blood is boiling now..........I agreed. Then I receive a call back from a second service Representative stating that there was a service recall on the breaks and it is going to take longer. I asked this second representative what happened with not servicing my car at the appointment time which would have given them ample time to do both jobs. Just an apology. I left a message for the General Manger Jason (who assisted me after my sales person went missing) and here I sit 2 hours later still waiting. In eight months, 3 times I dealt with the dealership and 3 times I had service problems.

STRIKE 3 YOUR OUT AutoFair Plymouth HONDA! LOVE THE CAR, YOUR DEALERSHIP NEEDS MUCH MORE WORK! Too many gaps and inconsistencies in your service. I think the managers are spending way too much time trying to fix everyone else's errors.

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I went in with a price in mind and the sales rep, Chris, and manager were able to give me what I wanted without downsizing the vehicle and luxury items. They were very friendly and accomodating! I would highly recommend anyone looking to buy or lease to go to them!!!!

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Beautiful dealership. Everybody was smiliing and made sure I was taken care of. Through out the wait to have the service done to my car they offered to drop me at a mall or restaurant since I was there at lunch time. one of the empployees noticed I was out of Dunkin Donut coffee and offered to get me another cup which I gladly took him up on and I tried to pay for his as well since he was going to get mine but he wouldn't hear of it. They found my brakes needed replacing. They didn't just tell me they took me out in the shop and showed me first hand the issues with the brakes. He even showed me what a new one looks like so I could see the issue and understand it. I don't know how the car was stopping there was nothing left of my breaks. I agreed to the price even though it wasn't in my budget. They gave me choices in brake pads at different price points and explained the differences, that is something I have never seen before, giving a customer choices and seeing the damage first hand. Of course I choose the most exspensive pad and stuck with the original since I had 60K on the first set I figured why try something else. On my other vehicles I typically got 30K out of them so I am sticking with Honda all the way. The best part came when they did the bill and it came up a few dollars cheaper than quoted and stuck to the time promised. I asked to talk to the manager, his name is Tony, I explained my gratitude and thought the writer taking care of me deserved a raise and how much I appriciated the way I was treated. Now all my vehicles go there, my Chevy, Dodge and my Honda. The whole team know me by name and both myself, my wife and kids are treated like family. Would I recommend Autofair Honda of Plymouth for any make and model? The answer is heck yea!

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Honest work done on time and with care. Tony went out of his way to make sure our needs were met and we were satisfied. Cannot recommend AutoFair enough.

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I went to this dealership looking for a used car. I was met by James Grandmont who was friendly and personable. It was James' first week with autofair and the other salespeople were also very helpful. I landed on a mint condition used Volvo and got it at a fair price. The negotiation was pleasant and not high pressure at all. The finane person Kim was nice, knowledgeable and also not high pressure. She let me know my options and the costs, but didnt pressure me to do anything. i did get the gap insurance as i feel that coverage is almost always a good idea. I highly recommend Autofair Honda of Plymouth.

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My husband and I were in the market for a used SUV. We visited many dealerships. I was taken by our experience with Charlie.He made our experience comfortable...treating us like long time friends.We were down to 2 RAV 4 s and we purchased our SUV from Autofair Honda because of Charles Mcgillicuddy. He answered all my tedious questions and spent extra time showing me the inner workings of my new car. I feel as though he went the extra yard to see that we were able to take our SUV home days earlier than it was due to be ready based on a problem with the Title. I hope that I have the opportunity to recommend Charlie to a friend. He is a true asset to this dealership.

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Hate going to dealerships but needed a new van. Our salesperson Jody was very low pressure and along with help from the manager Luther the process was quick and fun! Luther was so easy going and made us so comfortable. The last step was the financing and we were nervous about what would happen in that office but Kim was great. She explained everything to us, got us a great rate and helped us with all of our decisions. I urge anyone looking for a vehicle to go there.

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Well that was the best car purchase ever! I love this place....they are so friendly and helpful. It was such an easy process. Dan More showed me what I needed in a vehicle versus what I wanted and he was right. I didn't need what I wanted, I needed what he suggested. I am driving my new Honda CR-v and I absolutely love it. The whole process was exciting and fun right from the phone call to Michelle to the drive away in my new CR-V. The Manager Luther was very nice and the finance lady, Kim Reid was awesome, she explained everything and made signing my money away so much more exciting. Love this place and would recommend you go there and purchase. Don't go anywhere else, the other Dealerships were more harsh and pushy. When my daughter is old enough to drive and needs a vehicle I will be returning.

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Peter Johnston was a pleasure to deal with as our salesperson. We were hesitant to return to the dealership because of the poor attitude and Insulting behavior we experienced on our first scouting visit ( we understand that employee had been let go since that first visit). But even with that treatment in our memory bank, Peter more than made up for the other fellow's shortcomings. He was most personable, knowledgeable, thorough and accommodating. Just a really nice guy - no pressure. We will be recommending him to anyone that we know that wants to buy a new car. We also met with the Manager, Luther White. He was very professional and made us feel at ease with our decision. And the business manager, Keith Nickerson was wonderfully speedy with all the paperwork. He was extremely fast and great at his job. He made a superb presentation of all the additional products and services available as add on sales. Overall we would now rate the dealership very high, after we once said we would never return. Three great employees made all the difference in the world. And I even got to ring the bell on the way out of the building! If we like owning the Honda, we'll be sure to return in the future.

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