I purchased a 2011 Jeep Liberty from salesman James Murphy. The Jeep I originally came to look at had sold the day before, so they had another vehicle transferred to their lot the next day. The vehicle was gorgeous, James was great and very helpful in my first car buying experience, and Brian Landolfi made my financing experience stress free. Overall my car buying experience was 5 stars. My nightmare started about two hours after I drove my new Jeep off of the lot. My jeep would not start and I found myself stranded. My jeep was towed to AutoLenders the next morning where they had my vehicle for about a week. My car was in the shop not even 12 hours after I purchased it and no one from the dealership bothered to call me. I went from having a very comfortable purchase to feeling abandoned and uncared for the next day. I picked up my vehicle and headed to the mall down the street to finish my last minute Christmas shopping. Not even an hour after I picked my Jeep up, I was broken down for the second time and stuck at the mall. AutoLenders picked me up and took me to Enterprise (they are great in pleasantville by the way, by the end of my experience they knew me like the back of their hands). To keep the story short, my Jeep returned to AutoLenders either 4 or 5 times within the first month. I contacted the owner of the dealership, Brad, and he offered me nothing to compensate for my terrible first car buying experience. It was hard to believe that after such an amazing experience in the dealership that I was stuck with an unreliable car after trading a very reliable one in. I did not have my truck for the first month plus but I will still be paying my car payment for the month, the worst feeling!! I am nervous for my future with this vehicle and am very unsatisfied with the way the owner handled the matter.
I Recommend This Dealer:
James Murphy, Brian Landolfi
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