I fully understand the one-star ratings this dealership get. If Google had a zero, by God they'd get it from me.
My kids are at Auburn and their Ford broke down. Eight days later, despite being told day after day that our car would be ready the next day, they still haven't fixed it. Every single day, we have been told, "It will be ready tomorrow." Tomorrow comes, and still not done. No offer of a loaner, no nothing. Apparently, they have no compunction putting us off about delivery date.
We've had to chase them down for answers. Nobody gives us the same answer twice. And when we complain, we get the run around.
I'm not an unreasonable person. Sometimes unexpected circumstances happen. But when a dealership continuously drops the ball like this and continuously misleads us on a delivery date, that speaks volumes about the work they do.
Evidently, based on the reviews earned on this website, I'm not the first to have this experience.