I learned about Power Honda Costa Mesa through TrueCar.com. After "securing" a price for my desired car, I was contacted by one of Power Honda's Internet sales representatives. He introduced himself and stated that Power Honda Costa Mesa strives to provide the best prices in town, etc... I replied to his email by asking for a ball park estimate on the out-of-the-door price (taxes, registration, etc) for the car I was interested in. He replied back with a lackluster email that only stated the MSRP of the car. Unhappy with his response, I informed him that I wasn't interested in working with him (Power Honda Costa Mesa) and that I would rather take my business elsewhere. This is where Ty Trieu, Power Honda's Internet Sales Manager, came in and instantly became the true highlight of my entire experience with this dealership. He immediately contacted me and provided an in-depth breakdown of all the costs I would incur if I decided to proceed with my purchase. I must admit that this was the sole reason I chose Power Honda Costa Mesa. Being grateful for the estimates that he prepared for me, I asked him if he could be my main point of contact from here on out. He quickly agreed. Later on that week, Ty and I agreed on an appointment to visit the dealership.
Upon my arrival at the dealership, I was not greeted by anyone. There was a couple of associates standing a short distance from me. Amazed and kind of offended, I waved my hands at them to catch their attention. Finally, one of them gave me his attention and I stated that I would like to speak with Ty Trieu. Mr. Trieu came out, greeted me and thank me for coming. He began by showing me a couple of cars. Within minutes, I was test driving one. During the test drive, Ty was very informative about the features the car had to offer.
Overall, I was very pleased with the negotiation process. I loved the fact that Ty was not a "pushy" salesman. He never tried to impose an unnecessary feature on me. More importantly, the numbers he provided during our initial conversation were right on with what I ended up agreeing to. I was out of the dealership in about 3 hours. I would definitely recommend Ty Trieu, along with Power Honda Costa Mesa, to anyone who is planning in buying a Honda. However, the associates in the receptionist/showroom area definitely need some customer service training.
- Adam M.
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