Visited this dealership several times looking at a used 2009 Sonata for our daughters to drive. We made a deal with our salesman, Bob Gold. We signed the bill of sale along with the manager. Bob shook our hand and said "thank you for your business". We were to come back the next day with a check from our credit union. We called Bob the next day to set up a time to come over and pay and told him we had our check. We called since it was his day off. He scheduled us for 7:30pm. At 7:00pm he called to tell us they sold the car to someone else. Besides the fact we were upset they sold the car we made a deal on, they offered no solution. No offer to exceed our expectations. It was simply, "we sold your car. Not much else we can do." We went to the dealership to complain and the manager said the paper we signed was nothing more than a price guarantee. He also said we visited the dealership 3 or 4 times and we should have bought the car sooner. There's more to this story that's upsetting but I believe you get the idea. I since found out through other reviews that my situation is not uncommon here. What they did with us is common business practice there. If you absolutely feel you should visit them for a new or used car, get as much in writing as you can because a bill of sale, handshake and a thank you isn't enough with them unless your handing over your payment.
I Recommend This Dealer:
Bob Gold and a Manager named Keith
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