Everything in the beginning was great, the salesman Ali did an absolute amazing job and I would work with again for a different dealership. They got me in, gave me a fair price for the truck. But then when it came to signing papers I warned Ali I didn't want to be pressured into buying any of the extended warranty's. He told me to just tell Jeannie I wasn't interested.
Jeannie sure enough pressured me into buying several extended warranty's and I have to admit she's good at it because I left the dealership with the 100K mile $3000 extended warranty. I made a couple calls to family members and friends and after telling me what I already knew (I don't need any warranty's, Toyota's are too good of running vehicles), I called the dealership the same day and asked them to cancel the warranty. Jeannie said I would have to come in to sign the paper. I drove back to the dealership and signed the paper. She told me the warranty would take effect and then take 4 to 8 weeks to cancel. It seemed odd, why wouldn't they just change it before it went into effect? Against my better judgement and there's nothing I could of done anyways, I just accepted what she was saying and wrote a reminder for myself to check on it in 8 weeks.
Eight weeks later I spend more time calling the credit union to see if there was a $3000 deduction from the loan. Nothing on
their end. I go down to the dealership again (deep down I knew 8 weeks prior I'd be spending more time on this) - Jeannie is not there so I speak to another guy named Brad. Brad sits me down for an hour or so checking several things on the computer and making several phone calls. It turns out the paperwork (cancellation) didn't make it wherever it was supposed to go (Imagine that) - But he ensured me it was an honest mistake and this time he would make sure it went through. But it would take another 4 to 8 weeks. :) REALLY!!
Ten or Eleven weeks later, you guessed it still nothing. I spend more time on the phone with credit union, then more time down at the dealership. Jeannie nor Brad are available so the manager Tim helps me. Tim says it looks like it was processed but something went wrong.
At this point I don't think I'd ever buy another vehicle from this dealership. I run my own business and the time I spent chasing something that should of easily been handled, could of been spent more wisely. I'll never get that time back. In return all the dealership can tell me is it was an honest mistake. I don't know exactly how much the finance person makes in commission when a warranty is sold, but I know they make something. I'm amazed the Dealership would allow their finance person to put their reputation on the line over a couple hundred bucks. I doubt this is the first time.
I like to give everyone the benefit of the doubt, but after happening twice and over 4 months later = It's easy to see what happened here.
I Recommend This Dealer:
Ali, Jeannie, Brad and Tim
Did you find this review helpful?