Called to see a vehicle, told them I was on my way driving and it would take 40 minutes to get there. While en route, another person walked in and asked to test drive the car. They let them test drive it even though they knew we were on our way and driving more than 40 minutes to come see the vehicle. That person bought the vehicle out from under us. As a business, I would never pull out a vehicle, knowing that a customer is on the way to see it (driving almost 40 miles), and then let someone else buy it without first giving the customer who arranged to see it the first right of refusal. Incredibly poor business practice. On top of that, they told me I could test drive it, with the full knowledge they were drawing up the contract with the person who walked in while we were in route. Horrendous and rude!
When I was driving the vehicle more than approximately 50mph, there was a very loud thumping sound (to the point the salesman had me pull over as we thought it was a flat tire). He drove the vehicle back and tried to figure out what was wrong when we got there. He said he was going to go inside and see if he could get a mechanic. He came back outside a few minutes later telling us a contract was already been drawn up from the driver that walked in- not only was I upset that we arranged to see the car first, but upon the realization that they were still drawing up a contract for this buyer, even though there was a really loud thumping noise and they had no idea what the cause was. This was a quick and easy decision, not only do they not honor when a customer says they are on the way, but more importantly they were drawing up a contract on a vehicle that appeared to have a significant issue.
We bought a vehicle at another dealership today that was more than double the price of the one here, and most importantly, the other dealership treated us with respect, and had outstanding customer service. Your loss AutoNation!
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