My Review Of AutoNation Toyota Scion Winter Park:
My Experience in the last 5 years of which I have purchased 3 Vehicles from this facility has been nothing short of OUTSTANDING, but that is limited to the Sales representatives. The first time I purchased (2) Vehicles in one day from Mr. Fred Robinson, which is not a manager at this facility. Although negotiations were tough, Mr. Robinson found a unique way to seal the deal. For that Mr. Robinson, I have returned for more business. AutoNation should hire more individuals like this man, as he is an exceptional leader, closer and makes you feel like he's buying the car and looks out for you although he works for the dealership. This was crucial in the fact that I bought 2 cars, in the same day from this man. A true salesman and exceptional employee. I returned to buy a new Prius that my wife had racked up 100k mile on recently. Initially, there seemed to not be a possibility in a deal even being considered, but.....Mr. Michael Miller thought otherwise. He analyzed every detail of my trade and explained the trade in process. Mr. Miller is probably the BEST salesman I encountered, as he tailored his approach to my mindset and feelings. He understood were I was and worked diligently on working on a deal that was perceived to come across abrasive because of trade-in allowance. He simply worked magic, while working with the trade-in dept. in an order to work out a deal. I have worked with 2 outstanding individuals at AutoNation Toyota at the Winter Park Facility and have been nothing short of COMPLETELY SATISFIED with Mr. Fred Robinson's and Mr. Michael Millers performance and professionalism. I would highly encourage AutoNation Toyota to hire more employees of this caliber as their business would simply do more business! That my friends, IS FACT!!!
Now, to address the "we owe you" aspect of the deal. We were able to secure a deal because of the ingenuity of Mr. Miller by means of adding the heated seats option to the new Prius to solidify the deal. I mad it VERY CLEAR and was assured that FACTORY HEATED SEATS were going to be installed at a later time and I was called by a service representative Mr. Juan Mancayo for an appointment. I dropped off my vehicle and was provided a rental for the time day, so that this "I owe you" would be completed. When I arrived back the next day, I was greated by Mr. Macayo and showed the vehicle. I was IMMEDIATELY UPSET. First, one of the headrests, where missing! Really? Next, the heated seats where aftermarket and the switches where mounted on the side of the seats where you couldn't see them. "LED lit, heated set lights w/ 2 function options, mounted whereas you would need to stop the car, open the door to even see what setting you where on! COMPLETELY UNACCEPTABLE!!! I then was met with "well sir, that is the way they come", while looking at the factory unused blowout faceplate where TOYOTA would install the heated seats switch directly under the instruments cluster, center of the vehicle. WOW. As an Electrical Engineer of which working at Lockheed Martin for over 11 years, I felt very, very insulted. I asked for the switch and stated that I, "I'll take the switch and do it myself, just give me the switch". Was then told that "we can't do that", "that is the way it comes". "Since you didn't purchase the car with the option, that is the kit we had to put in". Such BS!! I intern asked this...."so, when a customer comes in with heated seats that need repair; You guys have to put aftermarket parts in order to repair the car and change the configuration of the car?". After the insult, I ended the conversation and talked with the Service Manager that "DID WHAT WAS RIGHT". I give the Sales Staff 5 stars, Service Advisor a 1 Star, and that's for coming up with a reason that would be believable to anyone that didn't know better. Please, I welcome calls to discuss this in detail!.
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